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Consilium Software Overview
25-Jan-2011
www.consiliuminc.com
Consilium Software – Enabling UC
Consilium Software develops Unified Communications software and solutions for enterprises and contact centers
Current StatusLeadership Successes
• 20+ years in this industry
• US$250m of business to date
• 3 successful APAC start-ups
• Established in 2007 with HQ in
Singapore
• Team size of 40 in Singapore,
India, Taiwan & Canada
• Fastest-growing UC solutions &
services organization in APAC
• Received Series-A funding from
JAFCO Asia in 2010
• Leading UC Alliances : Cisco,
NICE, eGain & Genesys (Alcatel-
Lucent)
• Supported by International
Enterprise (IE) Singapore
• Cisco Authorized Technology
Provider (ATP-UCCE & ATP-CVP
partner) status
• Cisco Advanced UC
• Cisco CDN Solution Developer
• Consilium-developed UniTools™
(UniAgent™, UniInsight™,
UniQM™ & UniPresence™)
launched and in production
• Executed a string of successful
UC software development &
delivery projects in 30 countries
• Launched the Consilium
Managed Services Platform
• Marquee customers across the
financial services, BPO, telco,
airline, manufacturing & logistics
verticals
Al Lucchese
Mentor & Sr. Adviser
Pramod Ratwani
Founder, President &
Executive Chairman
Swapnil Shah
Senior Adviser
• Industry veteran
• CEO of turnarounds
• Serial entrepreneur
• Boston BBJ „40
under 40‟ honoree
www.consiliuminc.com3
The Leading, One-stop Mid-tier UC Player
UNI™ Products for High Interoperability
Flexible Deployment Models
Advanced Professional Services Differentiator
UniCare™ Support & Managed Services
www.consiliuminc.com
Consilium’s Global Reach
4
Cisco & Genesys projects delivered in over 30 countries across 6 continents
Cisco & Genesys compatible Products: Consilium UniAgent™, UniInsight™ & UniQM ™
Cisco Authorized Technology Provider for contact center solutions (ATP-UCCE and ATP-CVP)
Solution Developer under Cisco Developer Network (CDN) program
UniTools ™ for rapid deployment of multi-level integrations with 3rd party applications & CRM’s
Resource Bases
Project Locations
www.consiliuminc.com5
UniAgent™Unified Agent
Front-end Application
CRM Business
Applications
UC Professional
Services
Customer Interaction
ManagementAnalytical Tools
Workforce
Optimization
UniPresence™Enabler of UC &
Collaboration in the Enterprise
UniQM™Performance & Quality
Management
UniInsight™BI Reporting &
Analytics
Business &
Technology
Consulting
Software
Development
Services
Support &
Managed
Services
Traditional Customer Contact Management Solutions
Consilium Unified Communications Product Portfolio
Consilium Services Expertise
UniTools™UC Connectors & Tools
www.consiliuminc.com6
Consilium UniTools™ for Cisco
UniAgent™CRM Connector
for UCCX
UniAgent™ CTI Desktop for
UCCE
UniInsight™ for UCCX
UniInsight™ for UCCE
UniWeb™ for Social Media Integration
www.consiliuminc.com7
Consilium UniTools™ for Genesys
UniAgent™CRM Connector
for Genesys
UniAgent™ CTI Desktop for
Genesys
UniInsight™ for Genesys
UniQM™ for Genesys
UniWeb™ for Social Media Integration
www.consiliuminc.com8
Consilium’s Cisco Capability Statement
ATP
(UCCE)
Partner
ATP
(CVP)
PartnerConsilium
UniAgent™
CRM ConnectorPremier &
Advanced UC
Cisco Developer
Network (CDN)
www.consiliuminc.com9
Business
Consulting
Cisco WFO &
Multichannel
Cisco IPT
Cisco UCCX
Cisco UCCE
Cisco CVP
Radvision Video
Project
Management
Design, delivery &
training for
Cisco QM
Cisco WFM
Cisco EIM
Cisco WIM
Design &
Implementation
Presales solution
architecture
Business and
Technology
Alignment
BFSI, telco, BPO
domain expertise
Software Others
Custom historical
reporting
Custom
wallboards &
dashboards
Report libraries
for Avaya,
Genesys & IN-IN
Migrations from
Avaya, Nortel
Aspect &
Genesys
Social media
integration
Strong outbound
skill set
Reporting
UniAgent™ &
UniInsight™
Integrations
(database, host &
3rd party)
Custom apps
under CDN
Consilium’s Cisco Portfolio
www.consiliuminc.com10
Consilium’s Genesys Relationship Status
Americas
SI & ISV
Partner
Global
PS
Partner
APAC
Premier
Partner
2009
APAC New Market
Breakthrough
Award Winner
www.consiliuminc.com11
Consilium – The Genesys Experts
• Genesys Inbound & CTI
• Genesys Outbound
• Genesys SIP
• Genesys GVP & Speech Apps.
• Genesys WFM
• Genesys Multimedia (Email-Web)
• BI Reporting (InfoMart / ICON)
• Technical Project Management
15+ solid resources
8 key areas of Genesys specialization
Team leads each have more than a decade’s telecommunications experience in multiple Unified Communications (UC) & Contact Center (CC) technologies
Excel in BFSI, BPO and Telco verticals
Global Professional Services partner for Genesys and Alcatel-Lucent
www.consiliuminc.com12
Prepare & Prepare & PlanPlan
DesignDesign Implement | Implement | Develop | TrainDevelop | Train
Operate | Operate | OptimizeOptimize
• Project start-up
• Validated solution architecture documents
• Statement of Work
• High-level project schedule
• Application Discovery
• Business Requirements Specification document
• Technical Design Document
• Application Design Document
• Detailed project plan
• Pre-installation checklists
• Installation
• Business Configuration
• Software Development
• Testing & validation
• Knowledge transfer workshops and customer training courses
• “As-Built” documentation
• Production support
• Transition to technical support
• Optimization through consulting, guidance mentoring and assistance
Collaboration Architecture & Project Methodology
www.consiliuminc.com
Key Customer Engagements…
13
www.consiliuminc.com
+
Top Cisco & Genesys
Prof. Services
Top Cisco & Genesys
Prof. Services
Consilium has industry-acclaimed Cisco and
Genesys UC & Contact Center Practices
Consilium has industry-acclaimed Cisco and
Genesys UC & Contact Center Practices
UNI™ DifferentiatorUNI™ DifferentiatorConsilium UNI™ as the platform for value-
addition and unique offering
Consilium UNI™ as the platform for value-
addition and unique offering
Customer
Contact Success
Customer
Contact Success== Create value for customers around the
world
Create value for customers around the
world
+ Software Integration & Development
Software Integration & Development
CRM integrations , CTI integrations, 3rd party
integrations and custom app development
CRM integrations , CTI integrations, 3rd party
integrations and custom app development
The Consilium Advantage
www.consiliuminc.com15
www.consiliuminc.com
Enabling Unified Success™
www.consiliuminc.com
info@consiliuminc.com
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