Connecting Retail Journeys

Human Centric Innovation

Fujitsu Forum 2014

ICM Munich 19th – 20th November

Sarah Kellett Associate Director, Client Engagement & Consulting UK&I, Fujitsu,

CEO and Founder, GDR Creative Intelligence

Kate Ancketill

3 COMMERCIAL IN CONFIDENCE

of 400 Global Companies surveyed say market conditions are forcing companies to re-invent themselves… few think that they have the skills to do it.

Is this a familiar picture?

Source: WhatIf innovation

believe their company is over reliant on fading revenue streams and many believe that their business model will be unsustainable within 3 years.

Companies have focussed on efficiency and cost, the organisational structure is limited by disconnection.

How can you take unfair advantage of new technologies ?

Physical branches still provide the best means to offer your brand

experience, use all the customer data you can glean, from whatever

source, to drive real business insight.

Which experiments today will meet short term economic needs AND offer substantial long term contributions?

Provide customers with all of the tools needed to make an informed purchase decision - many use 6 channels - take payment anywhere.

GDR CREATIVE INTELLIGENCE

Create the conditions for experimentation across

your whole business

Making it happen

Get a champion at the top

Focus on what will drive the best outcomes for your business strategy

Making it happen

Don’t “fix” what already works

Making it happen

Learn as you go from your successes and failures

Making it happen

Don’t give up

Connecting Retail Journeys

Documents

I AM NCR OPERATIONS MANAGEMENT€¦ · Supports a 360-degree retail experience Today’s well-connected and well-informed shoppers expect their retail journeys to be easy and enjoyable,

JOURNEYS - Bharat Petroleum...performance- ED’s Message I 10 Leadership in Action I 18 Retail Initiatives I 20 Retail Meets I 26 FOCUS : Speed An iconic revival of an Iconic brand-

39 shocking ways connecting SAP and Magento can kick start your retail business

Connecting Customer Journeys - K3 deliver connected retail ... · for retail - which followed a four year stint at Ridgeway Partners. Prior to this Walsh covered the retail and luxury

Journeys to Open Educational Practice: OER Journeys€¦ · Jisc - May 2013 Journeys to Open Educational Practice: OER Journeys 3 MCGILL, L., FALCONER, I., DEMPSTER, J.A., LITTLEJOHN,

Journeys in non-classical computation II: initial journeys

Yorkshire Dales ShareRoute Pilotarchive.northsearegion.eu/files/repository/20150701205634... · Responsive Journeys ... (DITA). As part of the Connecting the Dales project, DITA has

Journeys Application

CONNECTING THE UNCONNECTED - cryptorating.eu · CONNECTING THE UNCONNECTED . TABLE OF CONTENT Meet Nucleus Vision Nucleus Vision Retail Nucleus Vision Security A Smart Nucleus Vision

Connecting online and in-store retail channelsindustry standard. • 70% of retail clients take-up Qwartz loyalty cards in-store. • Invaluable market data available to retail clients

Learning Journeys

Retail-to-Go Zones by Tenant...Yogibo The LEGO Store s-Mobile Garage Journeys Joseph Jacob PacSun Oakley Jewelers (Coming Soon) Journeys Kidz Verizon Wireless Tumi Snipes Vans The

Dangerous Journeys

Multi-Channel Customer Journeys€¦ · Multi-Channel Customer Journeys Connecting the Touch Points Workshop at UX Hong Kong 18 February 2012 Dr. Geke van Dijk, Strategy Director

Entrepreneurship Journeys

Connecting you to the retail industry

Mette Heide Temple: Connecting the dots: Customer journeys and online touch points

Immense SimulationsImmense Simulations Enabling Intelligent Mobility Immense 61bn Total UK journeys per year 954 71% Journeys per person per year Personal Journeys 14% % of journeys

Journeys hfw

Parallel Journeys