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SFO’s Concession Program
SFO's concessions provide the Airport's patrons with quality food, beverage and
retail offering, as well as passenger services such as banking, luggage carts and
rental cars.
Revenue Development and Management (RDM) is responsible for overseeing the
operations of the Airport’s Concession Program. RDM develops the concession
business opportunities, from construction and facility maintenance to retail
concessions and advertising. These opportunities are awarded to companies
through a Request for Proposals (RFP) process or competitive bid process.
Who We Are:
Cheryl Nashir, Director
Nanette Hendrickson, Assistant Manager
Retail Team:
John Reeb, Frishtah Afifi, Scott Blood, Trevor Brumm, Clarissa Mamaril
Food & Beverage Team:
Matthew McCormick, Evelyn Reyes-Dizadji, Sharon Perez, Tomasi Toki
Services Team:
Gigi Ricasa, Sam El Gord
Analyst: Karin Yuen
Admin Support:
Cheryl Chan, Judy Lim, Rosa Perez, Trina Pasion
Concessions Program Calendar Year 2015
Actual Gross Sales Totals:
Food and Beverage $218,221,530
Retail $120,616,068
Duty Free $110,932,626
Rental Car $527,654,686
$977,424,910
Additionally, SFO measures performance of concession revenue per
enplaned passenger. For FY 2015, SFO’s sales per enplaned passenger was
$13.68 (F&B and Retail only) – ranking #3 among domestic large hub airports
Services for PassengersEverything you need for travel is here, including currency exchange, banking services, luggage
carts, showers, cell phone rentals, a full-service travel agency, baggage wrapping, expedited
access to airport security lines, self service mailers, shoeshine and rental car services.
Terminal 1
Concessions
Terminal 1 includes:
11 Retailers
12 Restaurants
Approximately
25,881 sq. ft. of
concessions space.
Retail
Food &
Beverage
Terminal 2
Concessions
Terminal 2
Concessions
Terminal 2 includes:
11 Retailers
11 Restaurants
Approximately
29,268 sq. ft. of
concessions space.
Retail
Food &
Beverage
Terminal 3 Boarding Area E Concessions
Terminal 3 Boarding Area E
includes:
7 Retailers
(including 2 Pop Ups Retail)
4 Restaurants
Approximately 8,921 sq. ft. of
concessions space.
Retail
Food &
Beverage
Terminal 3 Boarding Area F Concessions
Terminal 3 Boarding Area F
includes:
24 Retailers
20 Restaurants
Approximately 38,806 sq. ft.
of concessions space.
Retail
Food &
Beverage
International Terminal Concessions
International Terminal includes:
35 Retailers
20 Restaurants
Approximately 86,485 sq. ft.
of concessions space.
Retail
Food &
Beverage
SFO Food & Beverage program
• 69 Dining locations, totaling 85,338
Square Feet.
• Approximately 85% are local
businesses.
Locations being leased, 2016:
• Perry’s, Terminal 1
• Buena Vista Café, Terminal 3
• 6 Quick Serve locations,
Terminal 3
• Vending, Airport-wide
SFO Retail Program
• 92 retail locations, totaling 104,714 Square Feet.
• 35,955 Square Feet of duty free
Locations to be leased, 2016: Terminal 3 Marketplace Lease, Duty Free,
Intl Terminal News and Specialty Retail
The Terminal 2 Standard
• Terminal 2 Renovation
• Design-build project
• Opened in April 2011
• Completed on-time and on budget
• 12 Retail locations, 11 Food & Beverage locations
• 29,286 sq. ft. of concessions space
• Terminal 2 is the highest passenger spend rate terminal in SFO
Terminal 3 Boarding Area E Renovation• Opened January 28, 2014
• Improves passenger experience
• 7 Retail (including 2 Pop Ups Retail) locations
• 4 Food & Beverage locations
• Increased concession space by 8,921 sq. ft.
• 100% of Food & Beverage Local. 57% of Retail Local.
• Skyline Concessions
Services Available
• Tour of Terminals
• Historical sales data shared
• Overview of Operating at an Airport
• Review of winning proposals
• Site visit to off-airport locations
RFP Process
• RFP & Draft Lease published
• Informational Conference
• Proposal Scored by Evaluation Panels
• Recommendations for Award to Airport Commission
International Terminal Food & Beverage Leasing Effort
RFP issued May 2015, 94 proposals received in November, Leases awarded January 2016
Basic Business Terms: 7 and 10 year terms with options; greater of 6/8/10% and 8/10/12% or MAG; $450 psf minimum investment requirement; local and small business strongly encouraged
Existing Program Future Program
Locations 20 22
Sales (2015 vs. 2018) $42,471,000 $60,267,000
Rent (2015 vs. 2018) $3,822,000 $6,328,000
Spend Rate $7.11 $8.65
Square Feet 21,678 28,231
Ethnicity of new ownership, based on first year sales:
African American 15%; Asian 11%; Caucasian 53%; Hispanic 17%; Middle Eastern 1%. Includes 69% local ownership.
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