Computerised Business Systems, Inc

Computerised Business

Systems, Inc.

Charlie G. HindersPresident

Software Solution

sFOR THE TELECOMMUNICATIONS INDUSTRY

Who is CBSI?

Midwest based company

Over 20 years of experience in the telecommunications industry.

Current clients located both here and abroad.

Software engineers using the latest technology

Customer Service responsive to your needs and unique configuration

CTS QMS Features

Collects force management statistics for traffic offices.

Reports all statistics in a quarterly, hourly or daily format.

Provides information on operators and operator studies.

Uses the moving average method to project required operator staffing positions based on historical information.

Reports on QFADS and QTADS.

A few QMS measurements analyzed are:• Initial position seizures• Recall position seizures• Transfer position seizures• Call-busy work volume• Non-call work volume• Average work time • Average occupied position• % Occupancy• Call wait and answer time

CTS QMS Features

The Supervisor Desktop provides real-time, light-up, color-coded windows for:• Operators engaged online• Operator statistics• Time and Charges

CTS QMS provides easy-to-use reports and numerous well formatted charts and graphs.

CTS QMS Features

Operator Workforce Line Graph displays AOP and Required positions in an 8-hr period with 15 min. intervals at the system and

Team levels.

CTS QMS Reports

CTS QMS Reports

% Occupancy displays the percent occupancy in an 8-hr period with 15 min. intervals at the system and Team levels.

CTS QMS Reports

Average Speed of Answer presents ANS in an 8-hr period with 15 min. intervals for all

queues.

CTS QMS Reports

Average Work Time displays the AWT in an 8-hr period with 15 min. intervals.

CTS QMS Reports

Position Seizures displays the IPS (initial position seizures), RPS (recall position

seizures), TPS (transfer position seizures) and the sum of all three.

CTS QMS Reports

Work Volumes displays the CBWV (call busy work volume), NCWV (non-call work

volume), IDLT (idle time) and the sum of the above.

CTS QMS Reports

Average Work Time Queues displays the AWT (average work time) for each queue.

CTS QMS Reports

Forecast Graphs: CTS QMS has numerous options for displaying forecasting

information including horizontal bars, pie graphs, vertical bars (shown below) and

ribbon.

CBSI Solutions

Next Steps

CALL TO SCHEDULE AN IN-HOUSE DEMO!

No-obligation and at our expense!

We will create a proposal customized to meet your needs and unique configuration.

(800) 898-8601

Ask for Charlie or Patti!