Companies House Online service case study: Our digital journey Jo Jones Head of Strategy and Policy

Companies House

Online service case study:

Our digital journey

Jo Jones

Head of Strategy and Policy

providing companyinformation thatcustomers value

“”

About us

Executive agency and trading fund13Registers

Our servicesand the customers who

use them

Our journey to becoming a digital organisation

• Insight– knowing who our customers are– knowing what they want– and knowing what causes them problems

• Usability– trying out ideas– getting feedback early and often

• The digital approach – think digital– forms transactions check and amend

Our journey - customers

Our journey – development

Our journey – working with others

Our digital journey

What’s in it for us?

Efficiency: cost vs. register size

Efficiency: Cost per company

and what’s in it for our customers?

Reduced fees

Benefits for customers

• Reduced preparation time • Help to get it right first time• Reduced reject rates• Acknowledgement of delivery • Speed of registration• Accurate capture

… and digital search products

Still more to do …

and we’ll be able to do even more with others …

Working with others

• Joined up approach across government

• A single gateway to government

• Share information

• Remove duplication

• Single identity with government

• Ensuring companies are aware of support

• A more joined up proposition …

Thank you for listening

Any questions?

Jo Jones: jjones@companieshouse.gov.uk