Communication Comprises of 3 V’s Verbal 7% Vocal 38% Visual 55%

Communication Comprises of 3 V’s

Verbal 7%

Vocal 38%

Visual 55%

Non Verbal CommunicationPRINCIPLES

1.Supplements Verbal Communication

2.Regulates Interaction

3. Establishes Relationships

4. Reflects Cultural Values

Forms of Non-Verbal Communication

Conscious Non- Verbal Communication

Subliminal Non Verbal Communication

Aims & Goals of Non Verbal Communication

a. to Create impressions through body langugae & paralanguage

b. to Initiate and manage interactions

c. to Express emotionsd. to Convey deceptione. to Convey power

NON VERBAL COMMUNICATION

TYPES

Body Language Para Language Space Language Time Language Sign Language

Body Language

Appearance Posture Gestures Eye contact Handshake

Para Language

Pitch Speed Pause Non Fluencies Volume

Space Language

Intimate zone Personal Social Public Layout Colour

Time Language

Time ManagementPlanningOrganisingAvoid time robbers

Sign Language

Audio Signs

Visual Signs& Symbols

Guidelines to Improve non verbal communication

A. Monitor your non verbal communication

B. Learn to interpret othersC. Develop self awarenessD. Develop self awarenessE. Ask friends for feedbackF. Videotape yourself and improve

Some Negative Gestures

1. Nervousness Hands in pocket Biting nails Scratching Looking at the ceiling

Negative Gestures

2. Aggressiveness

Staring Pointing at someone Showing a fist

Negative Gestures

3. Rudeness

Shake hands too hard Whisper Yawn Look at watch

Negative Gestures

4. Self Importance

Eyes closed while talking Looking overt the top of

glasses Head bent back wards

Negative Gestures

5. Superiority

Not acknowledging greetings

Shouting orders Continue to work as

others speak Reclining in chair

Non Verbal Communication

KOPPACT

K- Kinesics O- Occulesics P- Paralinguitics P- Proximics A- Artifactics C- Chronemics T- Tactilics