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© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00 1
Product Overview Slide Deck
Updated – October 30, 2009
The New Collaboration Experience Cisco Collaboration 2010 Launch
2© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Disclaimer
The Cisco products, services or features identified in this document may not yet be available or may not be available in all areas and may be subject to change without notice. Consult your local Cisco business contact for information on the products or services available in your area. You can find additional information via Cisco’s World Wide Web server at http://www.cisco.com. Actual performance and environmental costs of Cisco products will vary depending on individual customer configurations and conditions.
3© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Agenda
Overview of Cisco’s Collaboration Vision and Strategy
Collaboration Announcement Highlights
IP Communications – New Products and Updates
Mobile Applications – New Products and Updates
Customer Care – New Products and Updates
Telepresence – New Products and Updates
Conferencing – New Products and Updates
Messaging – New Products and Updates
Enterprise Social Software – New Products and Updates
Collaboration, Services
Programs, Tools, Pricing
4© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Today’s Business Complexities
Business Impact
Product/Service Excellence: Missed Opportunities, Market Transitions
Customer Intimacy: Slower Responsiveness to Customers
Operations Excellence: Higher Costs
Human Impact
Harder to Build Trust
Difficult to Know Whothe Right Expert Is
Information Sharing Among Companies Difficult
Trends
Global Value Chains
Consumerization
Information Overload
Workforce Mobility
5© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Changing the Way We Work
“Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.”
McKinsey & Company, The 21st Century Organization
Text Voice, Video
Num
ber
of S
take
hold
ers
Collaborative Tools
Documents
On
eM
an
y
IM TelePresence
Unified Communications
Vmail
Discussion Forums
Video on Demand
Wikis Blogs ContactCenter
Conferencing
Social Networking
6© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Essential Elements of Collaboration
From… To…
Primarily single source
Largely asynchronous
Multiple sources, multiple devices,
multiple applications
Non real-time and real time, interactive
Inside my organization Dispersed teams, outside my organization
Static and pre-defined networks Dynamic teams
You find information, people Right time, right people, right resource
Inside the firewall, walled off Inclusive, selective, fluid
Communities
7© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Strategic Direction
Secure Inter-
Company
Interoperable,Open
Architecture
FlexibleDeployment
Models
Video As a Transformative
Element
EnterpriseSocial
Software
Integrated Experience
8© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Collaboration Portfolio
IP Communications
Customer Care
ConferencingTelepresenceEnterprise
Social SoftwareMobile
ApplicationsMessaging
9© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Collaboration Architecture
Infrastructure Network StorageVirtual Machines
Collaboration Services
Presence
Location
Session Mgmt
Policy and Security Management
Client Frameworks
Content Mgmt
Tagging
Communication and Collaboration Applications
Conferencing Customer Care
Enterprise Social Software IP Communications
Messaging Mobile Applications Telepresence
On-Premise SaaSHybrid
10© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Any end-user clients, devices or custom applications from Cisco or 3rd partiesDelivered by cloud, on premises and blended approaches
Infrastructure
Collaboration Services
Communication and Collaboration
Applications
Delivering An Architectural FoundationFor Sliding Scales of Deployment
11© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Why Cisco?
Business Value
Technical Differentiation
Build Trust with Rich, Reliable Interactions
Connect the Right People and Information
Accelerate Team Performance
Collaborate with Confidence Across
Companies
Maximize Your IT Investments
Real-Time Voice and Video Leadership
Context: Presence, Session
Management, Tagging
Integrated Experience
Intercompany, Trusted Cloud
Openness and Interoperability
12© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified CM Session Management Edition
SIP trunking
Cisco Intercompany Media Engine
Business to business UC
Cisco Unified Presence 8.0 Dual protocol: SIP/SIMPLE and
XMPP, powered by Jabber
Cisco Unified Communications Manager 8.0
Cisco Unified IP Phones 9900 and 8900 Series
Video enabled
Cisco Unified Mobile Communicator for iPhone
Cisco Unified Contact Center Enterprise, Express, Customer Voice Portal, Expert Advisor 8.0
Customer Care as a Service
Any-to-any Cisco TelePresence HD Interoper-ability
Cisco TelePresence WebEx Engage
Intercompany Cisco TelePresence Directory
Cisco WebEx Node for MCS with MeetingPlace 8.0
Cisco WebEx MeetingCenter for iPhone v1.3 Web handoff
from iPhone to PC
Cisco WebEx Mail
Hosted email, native Outlook support
Cisco WebEx Connect IM
Powered by Jabber, UC softphone
Cisco Unified Personal Communicator 8.0
Powered by Jabber
Cisco Show and ShareSocial video system
Cisco Enterprise Collaboration Platform (Limited Availability)Social networking for business
Cisco Pulse (Limited Availability)People and media searchVideo & Content Auto Tagging
IP Communications and Mobile Applications
Customer Care
ConferencingEnterprise
Social SoftwareMessagingTelepresence
Collaboration Announcement Highlights Innovation in 2010
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
IP Communications
14© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
What We’re Launching:IP Communications
Product NamesCisco Unified Communications Manager 7.1(3) and 8.0
Cisco Unified Communications Manager Business Edition 7.1(3) and 8.0
Cisco Intercompany Media Engine
Cisco Unified Communications Manager Session Management Edition
Cisco Unified IP Phone 9900 Series and 8900 Series
Cisco Unified IP Color Key Expansion Module
Cisco Unified Video Camera
Cisco IP Communicator 7.0(3)
Cisco Unified Communications Widgets – Visual Voicemail, Click to Call, Phone Designer
Cisco Unified Communications Manager Express/SRST 8.0
Cisco Unified Communications Management Suite for 8.0
Cisco Unified Presence 8.0
here – inside the tableProduct Names for Service Providers
Cisco Hosted Unified Communications Services
Cisco Unified Communications Express Services Interface
Cisco Unified Communications Large Enterprise System
15© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Communications Manager 8.0
Introduce support for new collaboration solutions
Intercompany Media Engine
Unified CM Session Management Edition
Unified IP Phones 8900 and 9900 Series Phones
Improved end-user and administrator experience
Extension Mobility and RSVP cross-cluster
Service Advertisement Framework
Policy: external call control
Deployment flexibility: virtualizationUnified Computing System support on B200 M1 Blade
Partner BenefitsImproved system management: Analysis Manager
Upgrade enhancements when replacing hardware
16© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Communications Manager Business Edition 8.0
New CapabilitiesCost effective secure telecommuter solution
Support for VPN clients on IP phones 7942G, 7945G, 7962G, 7965G and 7975G SCCP phones
Enhanced user experience with advanced messaging:
Automatically transcribe voice messages to text and notifications to SMS or SMTP clients
Foundational Support:
Integrates Unified Communications Manager 8.0 and Unity Connection 8.0 releases
Customer Benefits:Lower TCO with improved administration and troubleshooting
Lower CapEx for value-based customers
Partner Benefits:Improved pre-sales support with quick-quote 500
17© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Communications Manager Express 8.0
Endpoint, Application Integration, and Security Enhancements
New Capabilities Support for Unified IP Phone 6921/6941/6961
SCCP/SIP endpoint support for IPv6
Industry standard CTI interface for 3rd party call control
Logical Class of Restriction (LPCOR) partitioning
Dept. of Defense functionality:
Secure Device Support
Multilevel precedence and preemption (MLPP)
Customer Benefits
Enhanced security built-in
Ability to transform business processes via CTI interface with business applications
Improved investment protection with increased capacity
Partner Benefits
New opportunity with value sensitive customers via new Unified IP Phone 6900 Series
18© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Intercompany Media Engine
Secure enterprise video telephony and high fidelity wideband audio across companies
Provide boundary-less communications to business partners
Effortless for users and administratorsEasy to use: self-learning
Consistent user experience between organizations
Secure, efficient network utilization with reduced costs
Efficient use of PSTN and SIP trunks
Multiple levels of security plus spam blocking
PSTN
Unified CM
Internet
Enterprise B
Enterprise A
Makes Intercompany as easy as inner-company
19© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Communications Manager 8.0 Session Management Edition
ROI Through Collaboration Services Aggregation
Key CapabilitiesInterconnection among PBXs
Connect PBXs to carrier – SIP trunking
Connect PBXs to wireless operator – mobility
Interconnect PBXs to other businesses as well as social networking and Web apps – via Cisco Intercompany Media Engine, Web 2.0 & Cisco Enterprise Collaboration Platform
Customer BenefitsLeast cost routing
Reduced system administrative overhead
Easier migration to all-IP
Partner BenefitsOnramp to up-sell IP Telephony and UC/Collaboration
For Managed Service Providers, policy control communications
20© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Survivable Remote Site Telephony 8.0
Endpoint and Security Enhancements
New Capabilities
Support for Unified IP Phone 6921/6941/6961
Advertising on hold with 5 music-on-hold (MOH) streams
Secure SIP SRST Support
Endpoint register with TLS
Media via secure RTP
SIP TNP endpoints
Customer Benefits
Ability to stream advertising to on-hold customers
Enhanced security built-in
Improved investment protection with increased capacity
Partner Benefits
New opportunity with value sensitive customers with the new Unified IP Phone 6900 Series
21© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco IP Communicator 7.0(3)Improved User Experience via Localization Enhancements and Headset Support New Capabilities
Language localizations with support for 17 languages
Plug-and-play functionality integrated for Jabra USB headsets
Customer Benefits
Reduced end-user ramp up time with additional language support
Improved user experience with headsets that are easy to set up and use
Partner Benefits
New opportunity in non English speaking countries and with multi-national organizations via expanded language support
Now included as part of Cisco’s new eDelivery application to simplify license management
22© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Unified Communications Widgets – Visual Voicemail 8.0
UC 7.0 Introduced Cisco Unified Communications® Widgets
Click to Call, Phone Designer, and Visual Voice Mail
New Capabilities:
Rich messaging experience on Cisco Unified IP Phone with Visual Voicemail application
User experience enhancement with newest Cisco IP Phones (8900 & 9900 Series)
Enhancement features and flexibility
Delivery receipts to the phone set
Message counters
Customer Benefits:
Enhanced employee productivity w/free application
Partner Benefits:
Enhances value proposition for Unified IP desk phones
23© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Unified Communications Widgets – Click to Call 8.0
New Enhancements for Click to Call in UC 8.0
Increased deployment options with enablement of Click to Call in
Citrix XenApp Virtual environments
Latest Microsoft OS’s and Office Suite applications (Outlook, Office, IE etc.)
Flexible administrator deployment optionsSilent install with Click to Call selectable application enablement
Enhanced Click to Call mechanismsClick to Call from a Tel-URI
Customer Benefits:Streamline business communications with Click to Call applications
Partner Benefits:Enhances value proposition for Unified IP desk phones
24© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Communications Management Suite for 8.0
Simplifying Deployment and Ongoing Management
Alignment with UC 8.0 with support for:New Cisco Unified IP Phones
Cisco UC Integrations for MOC and Webex Connect
Unified Computing System hardware support
Customer BenefitsSimplifies system management, lowers TCO, ensures quality of service
Current release support at UC 8.0 introduction
Lower hardware cost and maintenance with VMWare on UCS
Partner Benefits Revenue opportunity for greenfield customers; up sell opportunity to installed base
Service opportunity
VMWare and UCS support provides more deployment options and potential cost reduction to both customers and partners Cisco Unified Service Statistics Manager
Historical Voice Reporting and Analysis
Cisco Unified Provisioning ManagerSimplified Deployment and
Configuration
Cisco Unified Service MonitorVoice Quality
Monitoring and Alerting
Cisco Unified Operations ManagerContinuous Monitoring and
Fault Management
25© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Presence 8.0
Dual Protocol, Standards-Based, Open and Extensible Platform
Key Platform AttributesNative SIP/SIMPLE and Jabber XMPP support
Enhanced network-based presence
Compliant & policy-based enterprise IM (EIM)
Business to business and consumer presence and IM federations (inc. Webex Connect)
Open APIs to presence-enable business processes
Customer BenefitsTightly integrated presence and EIM with Cisco UC telephony, mobility, & contact center solutions
Provides architectural flexibility and choice of federations, standards and end-points
Foundation for presence-enabled collaboration – including and beyond IM
Partner BenefitsPresence enable existing Cisco Unified Communication investments with premise-based end-to-end Cisco solution
Bundled with CUWL Standard, Business Edition, and Professional
Fe
de
rati
on
s
Open XMPP clients
26© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Hosted Unified Communications Services
A Carrier-Class Hosted Unified Communications Platform
Key Capabilities
Devolved administration for distributed operation
Multi-tenant virtualization
Automated provisioning for rapid deployment
Legacy connectivity for graceful migrations
SP Partner Benefits
Pre-designed integrations lowers implementation costs and reduces time to revenue
Operational efficiencies lowers management costs and increases margins
Accelerates UC and collaboration service creation and deployment
End User/Customer Benefits
Reduces capital expenditures
Frees resources for core business functions
Alleviates need for technical resources
Accelerates access to advanced UC and collaboration applications
27© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified CommunicationsLarge Enterprise System
Reliable and Scalable Solution for Large and Complex Environments
Integration of Cisco Unified CM, Cisco Unified CM Session Management Edition and VOSS
Centralized provisioning and management
Tiered administrative options
Hierarchical aggregation: reliable, scalable, modular
Customer BenefitsLower operating expenses
Faster deployment time
High scalability and availability
Partner Benefits Address large-scale managed UC requirements
Enables efficient operations, lowering expenses for ongoing management
28© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Communications Express Services Interface
Enables SP Services To:
1) Deliver UC Services to Prem-Based Unified CME
2) Monitor & Control Call State for Unified CME end points
3) Dynamically Provision Unified CME w/ XML
SoftSwitch
SCCP
SIP Trunk Signal
CTI Protocol Exchange
Application Server
Unified CME w/UCX-SI
UCX-SI SDK
RESULT: An Architecture for Delivering New, Revenue Generating UC Services with Increased Velocity
Example Services:
1) Centralized Directory
2) Extension Mobility
3) Customer Care
4) Fixed Mobile Convergence
Enabling New Revenue with Minimal Operational Impact
29© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified IP Phone 9900 Series
Advanced Collaborative Media Endpoints
Key CapabilitiesElegant and intuitive ergonomic design
Interactive, multi-party H.264 business video (camera)
Vibrant high-resolution color displays
USB and Bluetooth for added convenience and freedom
Built-in Wi-Fi (IP Phone 9971 only)
Premier audio with HD voice
Earth-friendly (deep sleep option, recyclable plastics)
Customer BenefitsEnhanced user experience
Faster decision making with video
Lower TCO
Partner BenefitsGreater competitive differentiation
Expands sales and service opportunities
30© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified IP Phone 8900 Series
Advanced Professional Media Endpoints
Key CapabilitiesElegant and intuitive ergonomic design
Ten tri-color feature/session keys
High-resolution (VGA) 5-inch color TFT display
USB for flexible communications
Premier audio with High-definition voice (HD voice)
Earth-friendly enhancements
Customer BenefitsEnhanced user experience
Lower TCO
Green
Partner BenefitsGreater competitive differentiation
Increased sales and service opportunities
31© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified IP Color Key Expansion Module
Added Scalability and Responsiveness
Key CapabilitiesThirty-six programmable line/feature keys per module
Graphical backlit color LCD display with LCD labels
Tri-color LED’s for call state
Deep-sleep option for reduce power consumption
Wall-mountable and choice of colors
Customer BenefitsIncreases responsiveness
Reduces costs
Earth-friendly
Partner BenefitsGreater competitive differentiation
Enhances sales and service opportunities
32© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Video Camera
Enhancing Collaboration with Video
Key CapabilitiesHigh-performance H.264 standard interactive video
Video communications up to 30 frames per second
USB mounted connection for easy plug-n-play
Digitally controlled features for Pan/Zoom and Tilt
Video Mute feature
Choice of color options
Customer BenefitsEnhanced user experience
Easy-to-install
Lower TCO
Partner BenefitsGreater competitive differentiation
Expands sales and service opportunities
FCS with 9.0(2) firmware – Available CY 1H 2010
Available 1HCY10
Available 1HCY10
33© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Integrated Services Router (ISR)G2 Portfolio for Unified Communications
Con
curr
ent
Ser
vice
s an
d P
erfo
rman
ce
Small Office Enterprise Branch OfficeSmall Branch
50/50 Phones
100/100
Phones
200/730 Phones
300/1200 Phones
2921
2951
3925
3945
High-Density Services
Local Auto Attendant and Voice Mail System with 12-250 Mailboxes, 4-32 Sessions/ports 600 Hours of Storage
Cisco Unity Express
Extended Modular Connectivity (EVM, ISM, SM, WIC/VIC)
Multiple ServicesModularity with Performance Optimized for “All-in-one” Solution (NM-SM, NME, EVM, ISM, WIC/VIC)
Cisco Unified Communications Manager ExpressCisco Unified Survivable Remote Site Telephony
150/250
Phones
Avail Oct 20
Key ISR G2 Capabilities• Up to 5X more performance• Services-Ready Engine• Gigabit fabric
Key Benefits• More UC capacity• Add services w/o truck rolls• Reduce TCO
2911
Low Density Services
35/35 Phones
2901
34© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
ASR 1000 Series Cisco Unified Border Element (SP Edition) New Capabilities
No need to create overlay network; eliminate additional appliances
Integrated with routing, WAN aggregation, IPSec, BRAS, FW, MPLS functions, DPI. All can be enabled simultaneously
Un-paralleled performance: Over 68K sessions* with HA at 370 calls/second
Key BenefitsEnables services like SIP trunking, residential telephony, SP VoIP peering, B2B TelePresence. IMS ready
CAPEX and OPEX reduction with integrated services
Best in price-performance, No additional charge for features
Validated interoperability with CUBE (Ent) Flexible and open architecture
Range of interfaces (10GE, GE, FE, POS, T3, etc), with choice of 2RU/4RU/6RU Chassis and 5G, 10G, 20G engines
Clear upgrade path with ASR 1000 HW roadmap of RPs, ESPs
Continuous system operationStateful redundancy with active session preservation
In-Service Software Upgrades
* Each session represents a complete voice call with 14 SIP messages per call, i.e., 2 call-legs on the SBC consisting of 2 media-legs for a bi-directional media flow and 7 SIP messages per call-leg
Designed for Service Providers
Choice of ASR 1000 chassis, RP, ESP engines
and clear platform HW roadmap for upgrades
Cisco® ASR 1000 Series
Fully Integrated - no service blades required
35© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
ASR 1000 Series Cisco Unified Border Element (Enterprise Edition) New Capabilities
Consistent configuration with voice gateways
Integrates into Cisco Unified Communications® family of products
Able to act as Data Center consolidation for IP interconnects
Integrated with routing, WAN aggregation, IPSec, BRAS, FW, MPLS functions. All can be enabled simultaneously
Key BenefitsOffers compelling ROI with SIP trunk consolidation
Offers growth path from the ISRs
Validated interoperability with CUBE(SP)
Flexible and open architectureRange of interfaces (10GE, GE, FE, POS, T3, etc), with choice of 2RU/4RU/6RU Chassis and 5G, 10G, 20G engines
Enhanced RedundancyStateful media preservation of active calls
* Each session represents a complete voice call with 14 SIP messages per call, i.e., 2 call-legs on the SBC consisting of 2 media-legs for a bi-directional media flow and 7 SIP messages per call-leg
Designed for Enterprise Customers
Choice of ASR 1000 chassis, RP, ESP engines
and clear platform HW roadmap for upgrades
Cisco® ASR 1000 Series
Fully Integrated - No Service Blades required
36© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco ASA 5500 Series 8.3 ReleaseNew Unified Communications Security Capabilities
New CapabilitiesSecurity for Intercompany Media Engine Solution
Supports encryption of media and signaling and threat prevention for B2B Calls. QoS monitoring feature delivers PSTN fallback
Headend support for VPN PhonesIP phones 7942G, 7945G, 7962G, 7965G and 7975G (SCCP)
UC Proxy Enhancements:UC Wizard for improved management
Phone Proxy Licensing enhancements for failover
Presence Federation Proxy support for new Jabber gateway server
Foundational Support:SIP and SCCP Inspection engine updates
Customer BenefitsSecurity for business-to-business communication Management and licensing improvements for Phone Proxy
Partner BenefitsAdditional perimeter security opportunities with Cisco ASA
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
MobileApplications
38© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
What We’re Launching:Mobile Applications
Product Names
Cisco WebEx Meeting Center on iPhone v1.3
Cisco Unified Mobile Communicator for iPhone and Blackberry (Mobile Meeting)
Cisco Unified Mobility Advantage 8.0
Nokia Call Connect 2.0 for Cisco
Cisco Unified Wireless IP Phone 7925G-EX
39© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Available Now
Available Now
Cisco WebEx Meeting Center for iPhone v 1.3
Stay Connected to Your Important Meetings, Wherever You Are
WebEx Meeting Center for iPhone v1.3 Enhancements:
Meeting handoff: transfer a live WebEx web meeting on the iPhone to a PC with a flick of a wrist
Audio transfer from an iPhone to an IP phone supported with Single Number Reach
Join by meeting number – enter WebEx meeting number in the WebEx app for the iPhone to join the meeting
Customer BenefitsCollaborate anywhere, anytime, even on your iPhone
Let the technology adapt to your environment, whether in motion or on desktop
Partner BenefitsDemonstrate the power of collaboration in motion on the iPhone
Introduce the benefits of WebEx starting with the meetings on the iPhone
40© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Mobile Communicator
Cisco Unified Mobile Communicator 7 for iPhoneDial via Office
Visual business voicemail
Mobile Connect on/off setting
Cisco Unified MeetingPlace meeting list with Call Me
Directory access
VoWLAN (CY Q1 2010)
Customer BenefitsReduce cellular costs with Dial via Office and VoWLAN
Place business calls from your iPhone, but appear as If you’re calling from the office
Avoid roaming charges and minimize disruptions by turning on and off Mobile Connect (SNR)
Partner BenefitsUpgrade the installed base
Additional incentive for customers to purchase CUWL Pro
“Cisco Mobile” in the App Store
41© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Mobile Communicator
Cisco Unified Mobile Communicator 7 for BlackBerryDial via Office
Visual business voicemail
Mobile Connect on/off setting
Cisco Unified MeetingPlace meeting list with Call Me
Presence
Directory Access
Customer BenefitsReduce cellular costs with Dial via Office
Place business calls from your iPhone, but appear as if you’re calling from the office
Avoid roaming charges and minimize disruptions by turning on and off Mobile Connect (SNR)
Partner BenefitsIncrease services revenue
Upgrade the installed base
Additional incentive for customers to purchase CUWL Pro
42© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Mobility Advantage
Cisco Unified Mobility Advantage 7.1(3)Multi platform support (WM6 SE, BlackBerry, Symbian, iPhone)
Bulk provisioning tool
Cisco Unified Mobility Advantage 8.0Cisco Unified Compute support
Desktop and mobile IM/text interoperability
Scales to 15,000 mobile users
Customer BenefitsEnterprise class scale and performance
Easier to deploy
Improved productivity with desktop and mobile integration
Partner BenefitsIncrease services revenue
Upgrade the installed base
43© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Nokia Call Connect for Cisco
Nokia Call Connect 2.0 for CiscoVoWLAN and VoIP over 3G
Automatic handover between networks (select devices)
DTMF Mid-Call Features
XML Application Support
Interoperable with Cisco Unified Mobile Communicator
Customer BenefitsReduce cellular costs with Dial via Office and VoWLAN
Productivity-enhancing features
Partner BenefitsUpgrade the installed base and extend wireless coverage
Hard ROI
Not supported on the AT&T Nokia E71xAuto-handoff only on E72, E75, E52,
E55
44© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Wireless IP Phone 7925G-EX
Rugged, Resilient and Feature Rich
Key CapabilitiesCertification for ATEX Zone 2 and CSA Class I Division 2 for potentially explosive environments
IP64 rating for dust/water resistance
Added freedom with Bluetooth and speakerphone
Long-life batteries help to stay connected
Customer BenefitsAccess to Cisco UC for more hazardous environments
Reduces costs while delivering added resilience
Increases productivity
Partner BenefitsExpands sales and service opportunities into previously untapped $559M market (2010)
Increased market share
Pending Certification
1HCY10
Pending Certification
1HCY10
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
Customer Care
46© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
What We’re Launching: Customer Care
Product NamesCisco Unified Contact Center Enterprise 8.0
Cisco Unified Intelligence Center 8.0
Cisco Unified Customer Voice Portal 8.0
Cisco Unified Expert Advisor 8.0
Cisco Unified Contact Center Express 8.0
Cisco Unified IP IVR 8.0
Cisco and salesforce.com Customer Interaction Cloud
47© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Contact Center Enterprise 8.0
Adding Incremental Features and Functionality
New CapabilitiesCall Type to Skill Group reporting
Agent self-reskilling
Addition of 15-minute interval reporting
Customer BenefitsImproves productivity using Cisco Unified Intelligence Center
Lower TCO through Virtualization
Increased scalability for Cisco Outbound Option using SIP-based Dialer
Partner Benefits Separate Install and Set Up
Better diagnostics through the use of the Analysis Manager
48© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Intelligence Center 8.0
Customizable and Flexible Reporting
New CapabilitiesIntegrated offering as part of Unified CCE/CCH/ICM
Cluster deployment for resiliency and failover
Localization and Internationalization to 17 languages
Customer BenefitsEasily customizable integrated reporting
Flexible Web 2.0 Interface
Partition information virtually
Partner BenefitsExtensible platform for custom reporting on multiple products
Out-of-the-box templates for Unified CCE, CCH, ICM, Unified Expert Advisor and Unified Customer Voice Portal
49© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Customer Voice Portal 8.0Award-winning Speech and Video-enabled Self-service Powerful Call Control to Treat Calls at the Most Efficient Location New Capabilities
Courtesy Callback
Support for VMWare w/ co-resident Peripheral Gateway
Integrated management via Analysis Manager
Enhanced SIP capabilities
Customer BenefitsCallers in queue have option to receive a callback
Fewer boxes to deploy
Easier, more comprehensive system management
More information about the call/caller
Partner BenefitsOpen-standards IDE allows Partner value-add by creating IVR applications
Customer Voice Portal's call control enables migration from TDM to IP
50© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Expert Advisor 8.0Faster, More Efficient and Accurate Customer Service to Handle Incoming Customer Calls
New CapabilitiesMobility for Experts
Certified with Cisco UC Integration for MOC
Customer BenefitsExperts can be anywhere
Experts enjoy benefits of MOC integration
Partner BenefitsCan be sold as an add-on to existing (or new) Cisco Unified Contact Center Enterprise
Can be sold as a standalone system to smaller enterprises and businesses
Expert Advisor: John, are you available to handle this contact?
John Smith: Yes @ 555-4289
Expert Advisor: Pls standby for call.
51© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Contact Center Express 8.0Added Redundancy and Improved TCO
New CapabilitiesHigh availability over WAN for disaster recovery
Simplified install, upgrades and reversion for reduced TCO
Improved diagnostics through support for Analysis Manager
Support for Cisco Unified IP Phone 89xx and 99xx Series as agent phones and cross-cluster extension mobility
New Web 2.0 interface for Cisco Unified Workforce Optimization Quality Management
Customer BenefitsImproves availability by supporting geographical redundancy
Increased security reduces system downtime
Partner Benefits Reduced time to install, upgrade and revert
Improved security reduces frequency of patches and updates
52© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified IP IVR 8.0
Added Localization, Redundancy and Improved TCO
New CapabilitiesNew Prompt Localizations (Australian English, Turkish, Czech, Hungarian and Polish)
High availability over WAN for disaster recovery
Reduces total cost of ownership by simplifying install, upgrades and reversion
Supports Analysis Manager
Customer BenefitsImproves availability by supporting geographical redundancy
Increased security reduces system downtime
Partner Benefits Reduces time to install, upgrade and revert
Improved security reduces frequency of patches and updates.
53© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco and salesforce.com Customer Interaction Cloud Delivering the complete contact center in the cloud
while leveraging the power of social media in customer care environments for the mid-market.
Allows customers to use the salesforce CRM application as the user interface with integral Cisco Unified Contact Center agent capabilities.
Available in North America in early CY2010; will be available in other theaters later in CY2010.
Customer Benefits Increased operational productivity will result from incredibly rapid deployment and change management potentialReduced total cost of ownership (CapEx, support, implementation, upgrade, and training cost)Flexible scalability will feed both growth and retention imperatives.
Partner BenefitsDeliver a complete, richer application portfolio and offer more complimentary options to your customers and prospects Move beyond IT and engage in compelling conversations with business owners/business decision makersReduced pre- and post-sales cycle (try-before-you-buy simplifies the sales model)
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
Telepresence
55© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
What We’re Launching:Telepresence
Product/Solution NamesAny-to-any Cisco TelePresence HD Interoperability
Cisco TelePresence WebEx Engage
Intercompany Cisco TelePresence Directory
Cisco TelePresence Manager
Cisco TelePresence System 1100
Cisco Media Experience Engine 3500 and 5600
56© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Any-to-any Cisco TelePresenceHD Interoperability
HD Video Conferencing Interoperability
Cisco end-to-end network-based solution 720p full screen experience Provides support for other video-enabled devices Any-to-any stored media processing Customer Benefits
Gives customers choice for HD interoperability
Simplified management for videoconferencing interoperability
Leverage existing HD VC investmentsEnabling more endpoints to participate in immersive collaboration
Future-proof for other video any-to-any capabilitiesExpanding the universe of endpoints to connect to other video-enabled devices
Partner BenefitsUpsell/cross-sell
Starting point for video platform sales
Available 1HCY10
Available 1HCY10
57© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco TelePresence WebEx Engage
A Single Solution for Immersive Meetings
“One button to push” to launch WebEx from Cisco TelePresence room
Two-way data sharing for WebEx and Cisco TelePresence attendees
Integrated audio and unified participants list Global reach: Cisco TelePresence video in a WebEx
meeting Customer Benefits
Ease-of-use and broad reach through one collaborative solution
Attend meetings using the most accessible technology
Improved user experience and productivity
Simplified scheduling and “one button to push” meeting start
Partner BenefitsUpsell/cross-sell
Reason to standardize on WebEx conferencing
Available 1HCY10
Available 1HCY10
58© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Intercompany Cisco TelePresence Directory
Cisco’s strategy is to provide a global directory of Cisco TelePresence endpoints, including private & public rooms, accessible for intercompany calls based on customer security policy.
Search for CTS rooms and locations Simplify meeting setup by knowing
locations, time-zones, even service provider details
Obtain scheduling tips for intercompany meetings
Get directions to the meeting room further simplifying meeting setup
Secure sensitive meeting resource info (eg phone numbers, address) via privacy policy controls
View a demo of Cisco directory approach
Available Q1CY10
Available Q1CY10
Increased Usage and SalesIncreased Customer SatisfactionBenefits
59© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco TelePresence ManagerNext Generation of CTSMAN
Simplify Scheduling, Call Initiation, and Management
Manage conference resources for various meeting types:
Point-to-point, multipoint, interoperability, Cisco TelePresence WebEx Engage, intercompany
Built-in usage, productivity, and ROI reporting
Tools for concierge and helpdesk users
Integrates with existing infrastructure
Scheduling API options
Customer Benefits
Easy scheduling and one button to push meeting launch to minimize user training and support
Reduce cost of ownership by integrating with existing infrastructure
Partner BenefitsEase of uses demonstrates the value of Cisco TelePresence System
Cross-sell with other Cisco products
Available 1HCY10
Available 1HCY10
60© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco TelePresence System 1100Meeting-ready Cisco TelePresence for Multipurpose Rooms New industria design for single-screen,
single-camera endpoint Built-in audio conferencing Extra HDMI port for DMP or other external
monitor Can be upgraded to Cisco TelePresence
System 1300 Customer Benefits
New multipurpose room choice
Seamlessly go from audio conferences to Cisco TelePresence meetings
Multiple uses: CTS, digital signage, in-room display, audio
Partner BenefitsNew endpoint to sell
Multifunction option and improved ROI
Available Now
Available Now
61© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Media ProcessingNew Features and New Platform Introduced
Live Features Now Available!
MXE 3500: New Platform Live transcoding
Speech to Text
MXE 5600: New PlatformModular chasses for live transcoding, media adaptation and HD interop
Customer BenefitsAny-to-any live video sharing
Transcription allows for further reach of video content
Modular form factor on MXE 5600 allows for growth as video requirements increase
Partner Benefits (at least 2)Enhanced capabilities increase competitiveness of platform
New revenue streams through application development
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
Conferencing
63© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
What We’re Launching: Conferencing
Product NamesCisco® WebEx Node for Media Convergence Server
Cisco Unified MeetingPlace 8.0
Cisco Unified Videoconferencing 7.0
64© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco WebEx Node for MCSWebEx and Unified MeetingPlace integration that Extends the Cisco WebEx Collaboration Cloud On-premises New Capabilities
In-house WebEx web, VoIP, and video traffic rush over the WebEx Node, single connection to cloud
On-premises data options for media traffic, recordings and schedule information for internal-only meetings
Installed on Cisco Media Convergence Servers
Automatic failover to cloud for non-internal meetings
Customer BenefitsOptimize user experience – better performance
Lower costs by reducing WAN bandwidth and running voice conferencing on-premise
Enhance policy for WebEx Meetings
Partner Benefits Highly differentiable cloud and on-premises solution
Cross-sell, upsell opportunities
WebEx Node for
MCS
Single Stream to
WebEx
Cisco WebEx Collaboration
Cloud
External Participants
Internal Participants
AvailableQ1CY10
65© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified MeetingPlace 8.0On-premises Audio and Video Conferencing Infrastructure for Cisco UC and WebEx New Capabilities
Enhanced Cisco WebEx® integration
- WebEx Node on MCS
- Enterprise Edition
New “Software on MCS Server” deployment option
Impromptu multiparty audio, video for Cisco Unified Communications (CSF)
Customer BenefitsOptimize conferencing user experience and cost effectiveness
Enhance productivity for Cisco Unified Communications, client services framework environments
Partner Benefits Highly differentiable cloud and on-premises solution
Cross-sell, upsell opportunities
AvailableQ1CY10
66© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Videoconferencing 7.0 New Hardware Platform (5000 Series) for HD Video Environments
Enables HD Video across the Cisco Collaboration Portfolio
New CapabilitiesFull High-Definition (HD) video – up to 1080P*
Platform for HD TelePresence interoperability
More advanced, HD desktop video
Customer BenefitsEnhanced user experience, application support
Better enable HD video with Cisco Unified Communications, WebEx
Fully leverage HD video investments
Partner Benefits Greater competitive differentiation
Up-sell opportunity – Environments benefiting from HD
* 1080p delivered in v7.1
Available Now
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
Messaging
68© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
What We’re Launching:Messaging
Product Names
Cisco WebEx Mail
Cisco WebEx Connect IM
Cisco Unified Personal Communicator 8.0
Cisco Unified Communications Integration for Microsoft Office Communicator 8.0 and WebEx Connect C6
Cisco Unity 8.0
Cisco Unity Connection 8.0(Includes Speech Connect for Cisco Unity Connection)
Cisco Unity Express 8.0
69© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco WebEx Mail The Next Evolution of Email and Collaboration
Feature Highlights 5-to 25-GB Mailboxes
Native Outlook Compatibility
Ajax Web 2.0 Webmail Client
Optimized Mobile Access
Advanced Anti-Spam and Anti-Virus through Cisco IronPort®
Maximum Data Security
High Availability
Customer Benefits:Saves money and resources
Improved user experience vs. Microsoft Exchange
Improved IT control
No disruptions – no retraining
Evolutionary path to email integrated into overall collaborative experience
Partner Benefits:Re-occurring revenue stream
Incremental Services opportunities
Available Now
Available Now
70© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco WebEx Connect IMDeliver Instant Messaging, Unified Communications and Collaboration Capabilities WebEx Connect C6 Enhancements:
WebEx Connect uses XMPP, the only Internet presence/IM standard formalized by the IETF
Available with or without teamspaces
Cisco® Unified Communications® Integration enables Cisco telephony capabilities natively from the WebEx Connect client
Enhanced WebEx Meeting integration
Enhanced policy management and organizational administration
Customer BenefitsImprove end user productivity with a single unified client delivering presence, EIM, and UC capabilities with minimal overhead.
Find and collaborate with colleagues inside or outside your organization through the most efficient channels.
Centralize provisioning and simplify management of all enterprise users, groups, or individuals through a single console.
Partner BenefitsIntegration with Cisco Unified Communication enablesup-sell and cross-sell across the Cisco installed base
Support for SP Audio Conferencing
Available Now
Available Now
71© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Personal Communicator 8.0*
Single Multi-media UC Client for Rich Borderless Collaboration
Key CapabilitiesBased on Cisco Unified Client Services FrameworkEnhanced and intuitive unified communications user experienceStandards-based wide-band audio and high-definition videoEnhanced presence & enterprise IM (group & persistent chat, as well as client-side logs)Server-side IM logging and ComplianceB2B federation to Microsoft Office Communicator, IBM Sametime, WebEx Connect, & Cisco Unified Personal CommunicatorB2C federation to standard-based XMPP services (i.e. Google Talk)Exchange of instant messages between Cisco Unified Personal Communicator, Cisco Unified Mobile Communicator and 3rd party XMPP clients (e.g. Adium & Pidgin) and applications
Customer BenefitsInstantly connect with your business contacts - both within & beyond your corporate network - from a single interfaceEnhanced collaboration experience with the quality & reliability of network-centric Cisco UC
Partner BenefitsDeliver a rich Cisco UC experience – including and beyond the desktop - with end-to-end premise-based Cisco solutionBundled with CUWL Standard, Business Edition, and Professional
Note: Prototype of user interface. Subject to change * Targeted for Q2CY2010
72© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco UC Integration™ for Microsoft Office Communicator 8.0
Standards-based Multi-media Collaboration Directly from MOC
New CapabilitiesStandards-based deskphone and softphone high-definition video support
Impromptu escalation into integrated voice, video, and web collaboration
Visual Voicemail
Audio enhancements
SRST support
Customer BenefitsNative to Microsoft Office Communicator rich multi-media collaboration experience
Easier-to-manage single call control architecture
Investment Protection and Lower TCO
Partner BenefitsEasier-to-implement alternative relative to dual- call control solution
Bundled with CUWL Standard, Business Edition, and Professional
Unified Client
Services Framework
Audio Call Control Presence
73© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unity Connection 8.0
Voicemail Interoperability, Speech Connect, and Greater Scalability on A Linux Appliance
Digital networking interoperability with Cisco Unity® 8.0.
Improved Scalability: 20,000 users/250 ports per server, networking of 20 nodes and a 100,000-user directory.
Speech Connect for Cisco Unity Connection available now with version 7.1.3; a speech enabled auto attendant on the appliance with no separate speech server required.
Noise Filtering feature improves message quality and speech recognition accuracy.
Customer BenefitsReduced TCO: with the newer MCS-7845, Unity Connection will support up to 20,000 voicemail boxes.
Speech Connect allows callers to reach employees by speaking their name.
Interoperability with Cisco Unity allows users data to be replicated across Unity and Unity Connection systems.
Partner BenefitsSeparate message store of Unity Connection avoids direct integration with Exchange and Active Directory.
Web 2.0 REST-based APIs allow easier customization and add-on services from Partners.
74© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unity 8.0
Improvements in Interoperability and Administration Provide Greater Flexibility
Digital networking interoperability with Cisco Unity® 8.0.
Exchange 2007 VPIM support.
Use natural spoken language for dates, times, and commands.
Support for Microsoft SQL 2005 and Internet Explorer 8.
Customer BenefitsInteroperability with Cisco Unity allows users data to be replicated across Unity and Unity Connection systems.
Interoperate with legacy voicemail systems using VPIM in a pure Exchange 2007 environment.
More efficient mobile worker experience with Voice User Interface enhancements.
Quicker installation; increased directory synch performance .
Partner BenefitsInteroperability with Unity Connection and legacy voicemail systems, simplified administration, and quicker installation reduce time spent on installation and interoperability issues, allowing you to focus on higher-margin consulting services.
75© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unity Express 8.0
Survivable Voicemail and Enhanced User Experience in The Branch Office
Survivable Remote Site Voicemail (SRSV) uses Cisco Unity® Express at the branch office to back up centralized Cisco Unity Express voice messages if the WAN is down.
Enhanced, web-2.0 administrative user interface.
Notification for scheduled backup.
Open APIs for widget development.
Post-install auto configuration.
Customer BenefitsSRSV handles voice messages if the WAN is down and restores voice messages to the central server when the WAN is back up.
Admin GUI is consistent with other Cisco UC solutions, providingcustomers with a familiar interface and faster learning curve.
Notification of successful or failed backup via phone or email allows administrators to take immediate action after backup without being in
front of the monitor.
Partner BenefitsWeb 2.0 REST-based APIs allow for easier customization and add-on services from Partners.
Post-install auto configuration provides default system configurations
for faster install time, leaving more time for high-value customizations.
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
Enterprise Social Software
77© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
What We’re Launching: Enterprise Social Software
Product Names
Cisco Show and Share
Cisco Pulse (Limited Availability)
Cisco Enterprise Collaboration Platform (Limited Availability)
78© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Show and ShareSocial Video System Product Overview
Video Collaboration & SharingUser Generated Content & Social Media FeaturesLive Events & TelePresence PlaybackSecure business workflows and reporting
Customer BenefitsVideo is Everywhere: Democratization of video
Video is Personal: Get closer with your employees, partners, customers and students
Meeting Optimizer: Reduce time spent in status and project meetings
Partner Benefits New revenue opportunity – large opportunity in Education
Only platform of its kind in industry
79© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco PulseAutomated People and Media Search
OverviewTaps into the network to automatically discover pertinent work experience and valuable content spread across your organization
Ability to collaborate with colleagues in a click
Automatically navigate rich media to the relevant spoken word
Embed this capability in a variety of business applications using OpenSocial APIs
BenefitsAccelerate PerformanceQuickly find relevant people and information
Increase revenue and customer satisfaction Improving decision making driving shorter product life cycles and sales cycles
Maximize IT investment and human capitalTake advantage of the network to cut across silos to make use of available resources
Limited Availability
October 2009
Limited Availability
October 2009
80© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Enterprise Collaboration PlatformIntegrated Workforce Experience New Capabilities
Enhanced corporate directory with social networking capabilities (e.g., Facebook for the Enterprise)Create team spaces and community environments on the flyStandards-based interfaces into transactional and content management systemsCustomizable end-user framework for integration to business applications & web 2.0 contentPluggable Unified Communication integration: Presence, IM, Click to Call, “Click to Meeting”Policy management: Dynamic rules-based authentication and access control
Customer BenefitsFor End-users:Productivity: Connecting people, communities and information to get work done faster Agility: Form teams, find experts, collaborate instantlyExperience: Consolidated view, fast and easy access to contextual and relevant expertise and informationFor IT:Open and Interoperable: Pre-integrated, Standards-based, tie into legacy systemsGo at your own pace: Start with one function, one location, one feature, etc.Reduced overhead for collaboration enablement
Partner Benefits Expand UC practice into Collaboration and engage customers at a higher level Open standards based extensible platform allows you to leverage existing skill-set
LimitedAvailability
LimitedAvailability
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
Collaboration, Services
82© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Enhanced Long-Term Rate of ReturnEnhanced Long-Term Rate of Return
Healthy Balance SheetHealthy Balance Sheet Top-Line and Bottom-Line GrowthTop-Line and Bottom-Line Growth
Solutions enhance customer experience
Reduction in risk and complexity
Reduced time to breakeven
Services Accelerate Business ValueHelping Businesses Plan, Build, and Run for Success
Reduce asset investments. Optimize existing resources
Decrease liabilities and risk Working capital reduction by
accelerating ROI
83© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Targeted Services Offers
Offers Focus
New Buying Centers
• Designed to help organizations thrive in today’s challenging economic times. Focuses on how collaboration solutions can help organizations prepare for the economic upturn and accelerate business results.
• Collaboration Discovery Session Leading Practices• Contact Center: Business Management Transformation Session • Collaboration Index Tool: New pre-sales assessment tool to help
bridge conversation gap between sales/partners and customers.
TDM to IP Migration
• Designed to help organizations migrate from legacy phone systems to unified communications. Focuses on best practices for migrating and shares how UC can help increase return on voice infrastructure investment.
• Partner Migration Discovery Session Leading Practices• UC Migration Partner Support Program• Cisco Interactive Technology Workshops (CITW) – bi-weekly • Partner Demand Generation Assets – Migration Discovery
Session enablement. Available for U.S. at this time.
84© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Services Business Value Expertise. Experience and knowledge.
Value. Benefits we bring to your business.
Consistency. We apply leading best practices.
Choices. We offer a range of services.
Service Excellence. Industry recognition and customer satisfaction.
Innovation. Out-of-the-box thinking.
People Processes PartnersTools
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
Programs, Tools, Pricing
86© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Cisco Unified Workspace Licensing Updates
All client and server software, licensing, service and support, and software subscription are packaged together, simplifying the way a customer acquires and manages Cisco Unified Communications.
eDelivery will now be available for all CUWL add-on orders.
Removed maximum limit on number of analog phones and add-on voicemail boxes.
Customer Benefits
More flexibility to meet customer needs
Improved ease of managing add-ons for CUWL with eDelivery
Partner Benefits
Improves ease of ordering and managing CUWL add-ons
Increased profitability by making CUWL a more competitive and attractive solution
87© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Partner Benefits: Reduce time to quote Delivers Bill of
Materials, network diagram, design guide
Available in 17 languages
http://www.cisco.com/go/qb
Partner Benefits: Quickly generate
complete, accurate Bill of Materials
Easily access design guides and other technical resources
Available in 17 languages
http://www.cisco.com/go/sx
Partner Benefits: Delivers hardware
requirements and resource utilization for Enterprise solutions, including Contact Center Enterprise
Powerful modeling capabilities and an easily navigable interface
Ideal for new and existing deployments
http://tools.cisco.com/cucst
Cisco Quoting and Sizing Tools
Quote BuilderSMB-Mid-Market
500 endpoints max
Quote BuilderSMB-Mid-Market
500 endpoints max
Solution ExpertMid-Market - Enterprise15,000 endpoints max
Solution ExpertMid-Market - Enterprise15,000 endpoints max
Unified Communications Sizing ToolEnterprise
unlimited endpoints
Unified Communications Sizing ToolEnterprise
unlimited endpoints
Support for Unified Communications 8.0 System Release
Available FEB 2010Available FEB 2010
88© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
New! Cisco Collaboration User Group
New Cisco sponsored user group for collaboration customers – launched at Cisco LIVE in June 2009
Private spaces within the Collaboration Community
Members-only event information and registration
Discussions and networking with other members
Exclusive member-only events
Quarterly Product Management briefings
Deep dive product and roadmap briefings
Ask the Engineer briefings and online discussions
Interact directly with Cisco Product Management
Influence product roadmaps
Feature Request Tool
Special Interest Groups - advisory “go to” groups
Early Field Trial and Beta Trial opportunities
Annual Cisco LIVE conference enables members to meet in person
www.cisco.com/go/cug
89© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
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