Club Ride Commuter Services

Club Ride Commuter Services

• Free program

• Customer-driven: employers and commuters

• Purpose and benefits

Overview

• EZ Rider

• Club Ride Rewards

• Networking Events

Programs

• Employer Services

• Ride-matching

• Guaranteed Ride Home

• Incentives to switch modes

• Rewards for reporting

• New touch-screen kiosks

• Increased reporting

Club Ride Rewards

Properties with Kiosk Installed

Reporting Increase over 3-Month Average

Eastside Cannery 12% The Venetian 26%

IADT 100% Hard Rock 168% Red Rock 243%

• Merchant Discounts

• 40+ Vendors

Rider Rewards

Marketing & PR

• Social Media

• Weekly Facebook Posts

• Daily Tweet

• Media Exposure

• Every Mile Counts

• General awareness

• 11 million impressions

• Technology Innovations

•Mobile App development

•Modeled after Kiosks

•Ease in reporting “on the go”

•Designed for expansion and enhancements

Service Enhancements

• Live Chat

• Enhanced customer service

• Personal online support

• Data analytics

• Mobile / offsite access

• After-hours messaging

Service Enhancements

Club Ride Results!

In the Community

• Award-winning service!

• Community Outreach On-board Try Transit events

Club Ride Night with the 51s

Viva Bike Vegas

Club Ride Commuter Services