Cloud computing in the postal and logistics sector

Cloud computing in the postal and logistics sector Post Expo 2012

September 20th 2012

1

How do you think post offices will look like in 2050?

1912 2012

2

Cloud Computing is defined as on-demand, scalable, pay-as-you-go IT applications and services

Infrastructure

as a Service

Platform as a

Service

Software as a

Service

3

Cloud computing seems very adapted to the postal and logistics business characteristics

Characteristics of the postal

and logistics business Characteristics of cloud

computing

Available of the shelf

Scalable and elastic

Pay-as-you-use

Large volumes &

seasonality

Rationalization of

operations

New (digital) products and

services

4

The business case for cloud computing is both on revenue and cost sides

Reduced costs of

developing new products

& services

Reduced time-to-market

Offering postal cloud

services

Shareholder Value

Costs & Assets Revenue

Reduced ICT

maintenance costs

Reduced asset utilization

from ICT Infrastructure

Efficiency of processes

5

Postal and logistics companies can benefit by shifting IT components to the cloud across their entire value chain

Operations

Sort Prep. Delivery

Marketing & Sales

Post

offices Marketing Service

Support

Finance&

Procur. HR IT

Marketing

Analytics

Custom applications

Sales force automation

Service Operations

Website

& content

Collaboration

Finance &

Accoun-

ting

Data storage

Email &

Comm.

HR Develop-

ment &

testing

Desktop

6

Data storage

Developing a cloud migration roadmap takes into account the value created and ease of migration

Low High

Low

High

Ease of migration/ adoption on cloud

Analytics

Sales force

automation

Operations

Va

lue

fro

m m

igra

tio

n t

o c

lou

d

Finance &

Accounting

Development

and testing

Collaboration

Email and

Communication

Service

Desktop

Website &

Content

Marketing

Phasing strategy

Custom

applications

HR

7

Data storage

Most postal and logistics companies already started their cloud migration journey

Low High

Low

High

Ease of migration/ adoption on cloud

Analytics

Sales force

automation

Operations

Va

lue

fro

m m

igra

tio

n t

o c

lou

d

Finance &

Accounting

Development

and testing

Collaboration

Email and

Communication

HR

Service

Desktop

Website &

Content

Marketing

Phasing strategy

Custom

applications

8

TNT uses cloud to support both front-office and back-office operations

• Case Management:

• 700 customer service users

• Implementation was done in 2 months

• Customer and partner portal

• Sorting:

• Video coding solution to increase quality

and decrease costs of sorting processes

Source: www.computable.nl

9

The Japan Post Network saved over $10 Million in infrastructure costs

• Applications can be accessed from

any of the 24.000 offices

• 100+ million clients

• Built 15 custom applications for

banking, insurance, and mail

business, including:

Retail banking compliance

application

Customer inquiry management

application

Source: IDC ExpertROI SPOTLIGHT

10

Royal Mail saves 10-15% on maintenance each year thanks to cloud computing

• Collaboration tool

• Seamlessly move applications in

and out of the cloud as and when it

chooses

• Systems are scaled up for the

Christmas rush, then switched off in

January

• Order processing

Source: www.telegraph.co.uk

11

Postal and logistics companies can generate revenue from offering their services from the cloud

Digitalizing the

existing business New business

Parcels

Mail

Stamps

Letters & cards

Financial services

Click and Send

MyStamp

PostBillPay

Sources: auspost.com.au, www.kaartwereld.nl, www.bpost.be, www.laposte.fr, www.postnl.nl,

12

Box Ecommerce of La Poste enables you to start your own website hosted by La Poste

Source: www.laposte.fr

13

Australia Post’s digital mail box is accessible anytime and anywhere

Coming out in 2012, Australia Post Digital

MailBox is a free personal management app to

Pay your bills

Receive important mail in your digital

mailbox

Store files in one location

Source: auspost.com.au

14

To be more efficient

By reducing ICT maintenance and infrastructure costs

By making operations and customer-facing processes more

efficient, including in post offices

To increase their revenue

By being quicker and cheaper on the market

By offering cloud postal services

Cloud computing offers many opportunities for postal and logistics companies