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CIO Summit innovate & lead, or respond & hope
Felipe Hillard
Head of Strategy & Digital | Barclays CIO Europe
03 December 2012
a 46-year march to the fun stuff
Barclays Bank PLC 2012 | the “cio” | All rights reserved
the 1000x story fundamental shifts in industry have happened
Barclays Bank PLC 2012 | the “cio” | All rights reserved
the 1000x story fundamental shifts in industry have happened
… but have you … or your teams
Barclays Bank PLC 2012 | the “cio” | All rights reserved
a world in accelerating change clear winners and losers emerge
-150%-100% -50% 0% 50% 100% 150% 200% 250% 300% 350% 400% 450% 500%
Apple
Amazon.com
McDonald's
Ebay
H&M
Walt Disney
Intel
American Express
Target
News Corp
Cisco Systems
Barclays
HSBC Holdings
Citigroup
Dell
Sony
Royal Bank of Scotland
Nokia
% Change in Market Capitalisation (2006 to 31 Oct 2012) Company Position
(2006 → 2012)
93 → 1
906 → 43
49 → 6
134 → 63
179 → 86
216 → 105
97 → 62
41 → 40
91 → 83
148 → 127
102 → 93
23 → 59
58 → 114
11 → 50
4 → 39
129 → 321
173 → 427
38 → 200
74 → 486
Barclays Bank PLC 2012 | the “cio” | All rights reserved
its all coming together
Barclays Bank PLC 2012 | the “cio” | All rights reserved
its all coming together … so what
Barclays Bank PLC 2012 | the “cio” | All rights reserved
understanding the equation solve for everything
colleagues
uncontrollable
realities
economics
politics
technology
Barclays Bank PLC 2012 | the “cio” | All rights reserved
customers
partners
growing
expectations
r e g u l a t i o n
the “cio”
… hmm
+ x
2
forget the “box” different problems require different perspectives
hire people who know nothing
attack the typical
embrace time-to-market (ttm)
destroying the 2-yr project
customer interaction matters
why do they need you?
Barclays Bank PLC 2012 | the “cio” | All rights reserved
forget the “box” different problems require different perspectives
Barclays Bank PLC 2012 | the “cio” | All rights reserved
hire people who know nothing
attack the typical
embrace time-to-market (ttm)
destroying the 2-yr project
customer interaction matters
why do they need you?
what is your “dumb-pipe” scenario
Context Behind the Technology •growing demand for mobile banking solutions
• improve the customer experience, allowing P2P payments within the context of an existing and trusted banking relationship through any device
•extend to corporates
• incorporate new functionality (based on Customer feedback) into monthly roadmaps
~£65.00 Avg. Payment
Expanding the Capability
4.5 stars Apple App Store
1,250,000+ Downloads
500,000+ Activations
£59 million+ “pinged”
Barclays Pingit delivering innovation – fast
Barclays Bank PLC 2012 | the “cio” | All rights reserved
•Remove dependency on Authorized User 1 slot for PayTag (Strategic IT solution implementation)
• to the maximum number of customers possible
For use at all contactless POS
Contactless payment
up to £20* 15% increase in
average spend
Up to 1,000,000 PayTags in market
•“stuck” to any Mobile phone & works like a contactless credit card
•all London buses & at all contactless POS terminals
Context Behind the Technology Expanding the Capability
Barclaycard Paytag delivering innovation - simply
Barclays Bank PLC 2012 | the “cio” | All rights reserved
what does the future hold …
Barclays Bank PLC 2012 | the “cio” | All rights reserved
thank you! enjoy the next few days
felipe.hillard@barclays.com
Barclays Bank PLC 2012 | the “cio” | All rights reserved
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