Cheetham Hill Advice Centre Web viewGood level of computer literacy including ability to use word...

Cheetham Hill Advice CentreGeneral Advice Worker

Person Specification

1. Significant experience of advice work in welfare benefits and at least two of the following areas: housing, debt, immigration, employment.

2. Knowledge of key areas of social welfare law e.g. welfare benefits, debt, housing and ability to research and use relevant information to advise clients.

3. OISC level 1 (Office of the Immigration Services Commissioner) or willingness to work towards qualification

4. Good negotiation and advocacy skills

5. Ability to organise and prioritise work in a busy environment, including an ordered approach to managing casework, and maintaining accurate case records.

6. Ability to work effectively in a team of paid and volunteer staff, and commitment to supporting the development of volunteers.

7. Strong written and spoken English and the ability to communicate effectively with people from a wide range of backgrounds and cultures, including people who do not speak English as a first language.

8. Good numeracy skills

9. Good level of computer literacy including ability to use word processing, spreadsheet and database packages, the internet and email.

10.Ability to understand and implement an equal opportunities policy in a multi- cultural community.

11.Willingness to: travel to and deliver outreach sessions in different parts of Manchester undertake training as appropriate and commitment to keeping knowledge

up to date work occasional unsocial hours with time off in lieu.

Desirable1. Ability to speak and understand Urdu and/or Punjabi2. Experience of advising migrants and understanding of welfare benefits and

immigration status..