View
214
Download
0
Category
Preview:
Citation preview
Chapter Two:Chapter Two:
The Evolution of Communication in the The Evolution of Communication in the
WorkplaceWorkplace
H.L. GoodallH.L. Goodall
&&
Sandra GoodallSandra Goodall
Communicating in Communicating in ProfessionalProfessional Contexts ContextsCommunicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed
2
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
3
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Classical Management and Classical Management and Information TransferInformation Transfer
Scientific Management
Organizations Should Operate as
Efficient Machines
Owners and Managers were to
Find “One Best Way”
Tasks were Made Discrete Mic
roso
ft I
mag
e
4
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Classical Management and Classical Management and Information TransferInformation TransferBureaucracy Fixed Division of Labor
Hierarchy of Work Responsibilities
Set of General Operating Rules
Separation of Personal and Professional Lives
Equal Selection based on Qualifications
5
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
6
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Hawthorne Studies
Importance of Open Communication
and Supportive Relations
Need to Take Workers’ Feelings
into Account
Need to Respond to
Developmental Needs of Workers
Mic
roso
ft I
mag
e
7
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
8
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Maslow’s
Hierarchy of Needs
9
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Maslow’s
Hierarchy of Needs
10
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Maslow’s
Hierarchy of Needs
11
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Maslow’s
Hierarchy of Needs
12
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Maslow’s
Hierarchy of Needs
Maslow’s Hierarchy of Needshttp://web.utk.edu/~gwynne/maslow.HTM
Maslow’s Hierarchy of Needshttp://web.utk.edu/~gwynne/maslow.HTM
13
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
14
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Systems Thinking and Systems Thinking and Communication NetworksCommunication NetworksComponents of a System Environment
Interdependence
Goals
Feedback
Openness, Order, and Contingency
15
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Using Formal and Informal Using Formal and Informal Networks EffectivelyNetworks Effectively
Develop Contacts Inside and Outside
the Workplace
Keep Lines of Communication Open
Understand Decisions are Subject to
Change and Revision
16
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Using Formal and Informal Using Formal and Informal Networks Effectively Networks Effectively (cont’d)(cont’d)
Never Assume Operational Isolation
Understand that Change is Healthy
Enter All Interactions from a
Conscious Communication
Perspective
Mic
roso
ft I
mag
e
17
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
18
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Organizational Cultures, Organizational Cultures, Communication, and PowerCommunication, and Power
Influence of Cultural Approach to Power
Classical Approach to Power
Reward Power
Coercive Power
Referent Power
Expert Power
Legitimate Power Mic
roso
ft I
mag
e
19
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Organizational Cultures, Organizational Cultures, Communication, and PowerCommunication, and Power
Human Relations Approach to Power
The Systems Approach to Power
The Cultural Approach to Power
Power and Difference
Power and Democracy
Influence of Cultural Approach to Power
Classical Approach to Power
20
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Organizational Narratives Organizational Narratives and Dialogueand Dialogue
Types of Communication
Phatic Communication
21
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Organizational Narratives Organizational Narratives and Dialogueand Dialogue
Types of Communication
Ordinary Conversation
22
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Organizational Narratives Organizational Narratives and Dialogueand Dialogue
Types of Communication
Skilled Conversation
23
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Organizational Narratives Organizational Narratives and Dialogueand Dialogue
Types of Communication
Personal Narratives
24
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Organizational Narratives Organizational Narratives and Dialogueand Dialogue
Types of Communication
Dialogue
25
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Organizational Narratives Organizational Narratives and Dialogueand Dialogue
Types of Communication
Mindless Communication
Mindful Communication
Mic
roso
ft I
mag
e
26
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
The Next Step: Learning The Next Step: Learning OrganizationsOrganizations
Five Disciplines
Systems Thinking
Personal Mastery
Mental Models
Shared Vision
Team Learning
Mic
roso
ft I
mag
e
27
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
28
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Role of Communication in Role of Communication in Learning OrganizationsLearning Organizations
29
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth
Why We Learn About Why We Learn About Theories of CommunicationTheories of Communication They are Practical when Applied
Provides Intellectual Equipment
Acquire a Language for Describing and
Evaluating Personal Experiences
H.L. GoodallH.L. Goodall
&&
Sandra GoodallSandra Goodall
Communicating in Communicating in ProfessionalProfessional Contexts ContextsCommunicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed
Recommended