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Chapter 1
Introduction to Operations Management
Production and Operations Management
Definition:
Managing the activities involved in converting inputs into outputs
• raw materials finished goods• labor resource service
Operations Management Issues
Forecasting
-- sales, staff levels, highway accidents
Process Planning
-- type, flexibility, product cost/unit, automation
Facility Location
-- country, region, city, site; important factors
Facility Layout
-- production & storage areas, flows, parking
Operations Management Issues
Capacity Planning-- size of facilities, machines, & labor force
Production Planning-- product mix & volume, resources required
Materials Management• Purchasing
-- how many suppliers & which ones• Logistics
-- physical distribution, moving materials• Warehousing
-- size, location, & layout of storage
Operations Management Issues
Quality Control
-- measuring, monitoring, & improving; SQC
Shop Floor Control
-- monitoring & controlling progress of jobs
Scheduling
-- production and employees
Inventory Control
-- how much & when to order
Operations Management Issues
Employee Productivity
-- measuring & designing tasks; learning rates
Project Management
-- planning, monitoring, & controlling
Maintenance Management
-- repairs vs. preventive maintenance
Operations Strategic Planning
BusinessStrategy
OperationsStrategy
FacilityLocation
ProcessPlanning
CapacityPlanning
FacilityLayout
Routine Operations Planning
Forecasting
ProductionPlanning
MaterialsManagement Scheduling
-- Purchasing-- Warehousing-- Logistics
-- Production-- Employees
Operations Control
QualityControl
InventoryControl
Shop FloorControl
MaintenanceManagement
ProjectManagement
Which POM issues are most important to:
-- UTA
-- Alcon
-- Dallas Area Rapid Transit (DART)
-- Cook Children’s Medical Center
-- H&R Block
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