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Project Institute Finland Ltd. 2014
Certified PMO Manager™ Competence Baseline 1.2
PMO Manager Certificate Project Office competence requirements (CPMO Competence Baseline)
Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
Contents
1 Certified PMO Manager™: the PMO professional’s certificate ...................................................... 1
2 How to demonstrate competence .................................................................................................. 2
Exam ......................................................................................................................................... 2
2.1 .................................................................................................................................................... 2
2.2 Project culture development task ........................................................................................... 2
3 PMO Competence Baseline: PMO Competence Requirements .................................................... 3
3.1 Project Culture Development ................................................................................................. 3
3.2 Project management processes and project management ..................................................... 4
3.3 Project Portfolio Management ................................................................................................ 5
3.4 Change management and program management .................................................................. 6
3.5 PM and PPM software ........................................................................................................... 7
3.6 Leadership in projects and facilitation .................................................................................... 8
3.7 Project Competence Development ......................................................................................... 9
4 Evaluation ................................................................................................................................... 10
5 PMO Manager certification without PM Master™ training program ............................................. 10
5.1 IPMA A certified candidates ................................................................................................. 11
5.2 Candidates with proven experience of establishing and/or leading a PMO .......................... 11
6 Validity and renewal of certificate ................................................................................................ 11
PMO Competence Baseline
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Version 1.2 08/2013
Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
1 Certified PMO Manager™: the PMO professional’s certificate
A Certified PMO Manager has proved his or her skills as a project culture development
expert in his/her organization. In Finland, Certified PMO Manager™ is a unique proof of
increasingly demanded competence in an increasingly important field. For both
companies and public sector organizations, Certified PMO Manager™ brings credibility
and professionalism to their project culture development endeavors.
Receiving the PMO Manager certificate requires experience and proof of project and/or
program management, project portfolio management, and/or development of project
practices in general. The candidate has to be familiar with (project) decision and
steering models in his/her organization and understand the meaning of projects for the
organization’s business. He/she should have an understanding of the maturity level of
the organization’s project activities, as well as the targeted maturity level. He/she needs
to be familiar with the different elements of project culture development and understand
how they should be balanced in order to raise the maturity level of project activities.
PMO Competence Baseline
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Version 1.2 08/2013
Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
2 How to demonstrate competence
The certification process includes an exam and planning & carrying out a project culture
development task in one’s own organization. Both can be done as a part of Project
Institute Finland’s PM Master training program1 (in Finnish); the certification and support
for the development task are included in the price of the training program. The
certification can also be done independently from the training program; please see
chapter 5 for prerequisites and instructions.
2.1 Exam
In the exam, candidates demonstrate their knowledge of common concepts, processes,
theories, and methodologies needed in PMO tasks (see appendix).
The exam covers the PMO competence areas described in chapter 3.
2.2 Project culture development task
The Project culture development task should focus on a development area identified by
the candidate in his/her organization’s project practices. The development task is carried
out during the PM Master™ training program. The topic and scope are defined in the
beginning of the training program, and the trainers will support candidates throughout
the training program. A summary of the development task is presented in the end of the
training program.
Because each development area is organization specific and individual, each candidate’s
development task will be different. However, in the summary, candidates should
demonstrate their ability to plan and carry out a development project, -program or
action systematically, goal-orientedly and according to the organization’s strategy. The
1 In this document, PM Master™ refers to Project Institute Finland’s open PM Master training program (not organization-specific training programs).
PMO Competence Baseline
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Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
competence areas that should be demonstrated through the development task are
described in the PMO Competence Baseline (chapter 3).
3 PMO Competence Baseline: PMO Competence Requirements
3.1 Project Culture Development
A Certified PMO Manager
• knows how to assess development needs in organization’s project culture
• understands the prerequisites for and the significance of projects in different
organizations
• is familiar with the areas of project culture development, identifies development
needs, and is able to make a development plan based on these needs
Content areas:
a) Areas of project culture
b) Assessing project culture; assessment focus areas
c) The significance of projects in different businesses or business areas
d) Assessing Project Allocation Percentage; the significance and consequences of
PAP
e) Setting a target level for project culture maturity
f) Designing a roadmap for development program(s)
g) Project management standards (knowledge and ability to implement)
PMO Competence Baseline
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Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
3.2 Project management processes and project management
A Certified PMO Manager
• understands the nature of PM processes and how they differ from
implementation processes
• knows the prerequisites for a functioning project management model and teh
decision points and process groups in a PM model
• knows the PM Process Groups and their contents according both to ISO 21500
standard and PMI’s PM BOK 2
• understands which complexity factors affects the choice of an adequate PM effort
level
• has PM knowledge and competence on IPMA D level minimum
Content areas:
a) PM models (prerequisites and basic solutions)
b) Knowledge of the contents of ISO 21500 standard
c) Knowledge of the contents of PM BOK
d) Project classification according to management complexity
e) Linking implementation level processes with PM processes
f) Basic principles of project management
g) Project management methodologies
2 Project Management Institute: the Project Management Body of Knowledge
PMO Competence Baseline
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Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
3.3 Project Portfolio Management
A Certified PMO Manager
• understands the nature of PPM processes and how they relate to the
organization’s strategic and operative management processes as well as single
project management processes
• knows the PPM maturity and target levels and the prerequisites for reaching
them
• knows the significance and responsibilities of different roles in PPM
• is familiar with methodologies for portfolio reporting, resource management, and
project prioritization
Content areas:
a) PPM maturity levels
b) Basics of strategic planning
c) Linking PPM to strategic and operative management
d) Linking PPM processes to project processes
e) PPM roles
f) knowledge of types of relations between projects and how they can be utilized in
PPM
g) Project portfolio status and balance reporting
h) Resource management
i) Principles for choosing and prioritizing projects
PMO Competence Baseline
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Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
3.4 Change management and program management
A certified PMO Manager
• knows the nature & principles of change and the basics of change management
• knows the principles and basic methodologies of program management and knows how
program management can be applied in major change endeavors
• knows how to apply project management for realizing small changes or parts of change
endeavors
• knows the basic principles of change communication
Content areas:
a) Change management
b) Communication skills
c) Program management
d) Change projects
PMO Competence Baseline
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Version 1.2 08/2013
Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
3.5 PM and PPM software
A Certified PMO Manager
• understands the requirements for PM and PPM software in different organizations
and project environments
• understands the relationship between PM software data structure and other data
systems
• is familiar with available solutions and their suitability for different purposes
• is able to support software users or find suitable support for them
• identifies solution development opportunities brought by the overall development
of information technology
Content areas:
a) Basic familiarity with information technology
b) Familiarity with organization’s data architecture
c) Basic knowledge of communication technologies
d) Knowledge of PPM software features
e) Knowledge of PM software features
f) Familiarity with the most common software solutions on the market
PMO Competence Baseline
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Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
3.6 Leadership in projects and facilitation
A Certified PMO Manager
• understands the distinct requirements of project environments for team and
individual leadership
• has good self-knowledge and possesses self-leadership skills
• knows how to apply different leadership styles
• has good communication skills
• is willing to develop his or her own emotional intelligence
• is aware of different behavioral styles and applies this awareness in his or her
own leadership and communication activities
• is familiar with facilitation methodologies and knows how to utilize them in
different situations
Content areas:
a) Leadership styles
b) Behavioral styles
c) Motivation and feedback
d) Conflict solving and negotiation skills
e) Facilitation principles and methodologies
f) Behavioral competencies accordning to IPMA Competence Baseline 3
3 ICB - IPMA Competence Baseline Version 3.0, part 4.2: Behavioural competence elements
PMO Competence Baseline
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Version 1.2 08/2013
Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
3.7 Project Competence Development
A Certified PMO Manager
understands the skill and competence requirements for different project roles
has the competence to plan and utilize competence development solutions for
different roles
is aware of and can utilize PM competence structures when planning tarining
contents (ICB , PM BOK)
has the competence to plan and develop Project Managers’ career paths
offers support to project staff via mentoring and understands the prerequisites
for and possibilities of coaching
Content areas
a) Different approaches to competence development and training planning
b) Basics of pedagogy
c) Using mentoring and coaching in competence development
d) Project management competence structures (ICB, PM BOK, APM)
PMO Competence Baseline
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Version 1.2 08/2013
Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
4 Evaluation
In the exam, candidates prove their knowledge of common concepts, processes, and
development methodologies needed in PMO work (see appendix).
The Project culture development task (see section 2.2) is evaluated qualitatively
according to the PMO Competence Baseline. The topic and scope of the development
task are determined together with Project Institute’s trainer/tutor. The chosen topic
indicates which of the competence requirements are the most relevant and crucial when
evaluating the result presented.
The candidate presents the development task and the acquired results to his/her PM
Master group (when getting certified as part of PM Master™ training program) and
Project Institute’s representatives. Someone representing the candidate’s organization,
e.g. the owner of the development project, should give their comments on the
development task/project. The evaluation is based on how well the development task is
aligned with the organization’s strategy, development actions and implementation plans,
as well as the expected and acquired results at the time of the certification.
5 PMO Manager certification without PM Master™ training program
The PMO Manager Certificate can with certain prerequisites be granted to a person who
hasn’t participated in the PM Master™ training program. The candidate should then be
strongly experienced in PMO work and IPMA A certified, or present strong proof of
establishing and/or managing a PMO.
In the CPMO evaluation process, previously acquired and proved professional knowledge
can be taken into account. How the competence requirements stated in the CPMO
PMO Competence Baseline
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Version 1.2 08/2013
Project Institute Finland Ltd. Phone: +358 (09) 4391 410 toimisto@projekti-instituutti.fi
Spektri Business Park / Duo 3. krs, Metsänneidonkuja 6, 02130 Espoo
Fax: +358 (09) 4391 4120
www.projekti-instituutti.fi
baseline are then proved, and what documentation the candidate should provide Project
Institute, is agreed on case-by-case.
5.1 IPMA A certified candidates
When evaluating the competence level required for PMO Manager Certificate, the
following documents and courses are taken into account:
• CV and proof of experience of PMO work
• Completion of one of the following IPMA Advanced courses (the list can be
completed when new suitable courses are proposed within the IPMA Advanced
program):
Managing corporate project portfolios
Programme Management
Auditing PM (no longer available)
Managing project orientated company (no longer available)
5.2 Candidates with proven experience of establishing and/or leading a PMO
When evaluating the competence level required for PMO Manager Certificate, the
following documents and courses are taken into account:
• CV and proof of experience of PMO managerial work
• An IPMA or PMI project management certificate
• At least two (2) completed IPMA Advanced courses, one of which should be
among he courses listed in section 5.1 above)
6 Validity and renewal of certificate
The PMO Manager certificate is valid for five (5) years from its granting date. The
certificate is renewed by reporting to Project Institute how one has sustained and
developed one’s competence in PMO work. Renewal procedures should be agreed on
separately with Project Institute Finland.
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