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What if your AD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
What if your CAD Dies?Brent Finster, Communications
Manager, Contra Costa Fire Emergency Communications
Centerand
Raj Nagaraj, VP Engineering, Deccan International
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Overview• Background• The challenge for a CAD backup system• Partial solution: BARB – Run Card Builder• BARB as backup system: Limitations• Solution – DiVa (Dispatch Validator)• CCFECC experience with DiVa• Applicability to other comm. centers
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Deccan International
• Decision Support Tools For Fire & EMS• Address Strategic and Real-time needs• Strong in both analytical and Fire/EMS
field experience• Ten years in business• 90+ clients in U.S and Canada• Turnkey approach• www.deccanintl.com
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Contra Costa Regional Fire Communications Center (CCRECC)
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Contra Costa Regional Fire Communications Center (CCRECC)
• Multi-agency fire & EMS Dispatch Center
• Six agencies• Thirteen cities/towns
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Background
• Contra Costa County Fire contracted for a new CAD System with TriTech
• Contract included Deccan products• BARB (Run card builder)• CAD Analyst/ADAM (Station location
analysis)• LiveMUM (move-up recommendations)
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Background (Cont’d)• Previous CAD used static run
progressions based on Fire Station Location
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Background (Cont’d)• Backup system was printouts from
the old CAD system
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Background (Cont’d)
• TriTech CAD recommends Closest Resources using GPS/Automatic Vehicle Location
• No opportunity to evaluate both static run orders and AVL closest resources with CAD
• Committed to go with closest resources
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Requirement
• Backup system that would allow for a dispatcher to evaluate the static run order (just as if all closest resources were in their home stations) if the CAD or AVL sub-system were to fail
• A tool to validate AVL based CAD recommendations
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
BARB
• Box-Area Run Card Builder• Automates Building of Static Run
Cards• Station Orders or Unit Orders• Run Cards can be imported into CAD• Running Routes using BARB• Run Cards for Special Events• Street QA Utility
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
BARB For Disasters
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
BARB As Backup System: Limitations
• BARB Export to Excel • Too cumbersome• 65,000 rows and 78 columns!
Phew!!!
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
BARB As Backup System: Limitations (Cont’d)
• Non-dispatcher friendly• Slow processing of large amount of
data• Unable to run on dispatcher work
station• Non-user friendly - does not allow
wrong street spellings
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
BARB As Backup System: Limitations (Cont’d)
• Next Idea• Access rather than Excel
• Contact to Deccan to build a front end for BARB• Directly enter a location for search
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Solution: Dispatch Validator!
• Use BARB output to DiVa to make it more dispatch friendly• Make data processing faster • Make it available to run on dispatcher
stations• Permit wrong street spellings
• Incorporate the functionality of BARB with user-friendly GUI
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
DiVa Features & Capabilities• Can be run on dispatcher work station• Call processing time is faster using
DiVa• Allows a one-click zoom to the
address provided• Allows wrong street spellings• Alias can be set up for street names
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
DiVa Features & Capabilities (Cont’d)
• Allows for abbreviations and short forms for street names
• Allows for road network validation• Takes into account one-ways, road
and bridge closures, dead ends• Provides for an electronic back-up
book
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
DiVa Features & Capabilities (Cont’d)
• Displays cross street names and other major arterials so a user can get good reference of the zoomed in location.
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
DiVa Experience At CCRECC
• DiVa In Use
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
DiVa Experience At CCRECC (Cont’d)
1. CAD Backup – eliminate shelves of paper
2. Fire Prevention – 1st due areas • Insurance Company inquiries
3. Incident operations in the field• Communications Support Resource
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
DiVa Experience At CCRECC (Cont’d)
4. As pick lists for disaster response and area wide resources not capable with CAD
What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
Applicability To Other Comm. Centers
• All Comm. Centers need CAD backup• AVL or Not, CAD backup needed• Backup books too unwieldy• Map based software enables instant
lookup• Address verification capabilities vital for
fast lookup• Unit orders facilitate direct dispatch
validation
What if your AD Dies? CAL NENA January 29, 2007CCRFCC/Deccan
International
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