Catastrophic Hardware Failure & Recovery with Exchange Server 2003 Eileen Brown...

Catastrophic Hardware Failure & Recovery with Exchange Server 2003

Eileen Brown (eileenb@microsoft.com)IT EvangelistMicrosoft UK

http://blogs.msdn.com/eileen_brown

Topics

• What’s new in Exchange 2003 and Windows 2003• Disaster Recovery Questionnaire• Active Directory Overview and Disaster Recovery• Exchange 2003 Overview and Disaster Recovery• Database Disaster Recovery

What’s New In Exchange 2003

• Database snapshot through Volume Shadow Copy Services

• Recovery Storage Group• RPC/HTTP support for Outlook 2003• IPSec support between front-ends and back-end

clusters• IIS6 runs in Dedicated Mode • Clustering

Active Directory Database • Ntds.dit – the database• Edbxxxxx.log – transaction logs• Edb.chk – checkpoint file• Res1.log and Res2.log – reserved log files • Logs are of fixed size (10mb for AD)• Three categories of directory data are replicated

between domain controllers:– Domain data (accounts…)– Configuration data (list of domains…)– Schema data (definition of all objects…)

Active Directory Backup• System State Components:

– System Start-up Files (boot files)– System registry – Class registration database of COM+– SYSVOL

• What Is A Good Backup?– System State, system disk contents, and the SYSVOL folder – Consider tombstone age set in Active Directory

• Default is 60 days– If data older than the tombstone lifetime - restore disallowed– Backup data from a DC can only be used to restore that DC

Types Of Disaster• Determine the type of disaster

– Database corruption• Damaged disks • DC hardware failure • Software failure – server cannot boot

– Data corruption• Accidentally deleted object from directory

• Methods to restore Windows 2003 DC: – Re-installation– Backup

Restore Through Re-Installation

• New DC receives the same name as failed DC: – Remove the ntdsDSA object of the failed DC

using ntdsutil

• Use ntdsutil “metadata cleanup” command – connect to the remote DC– remove orphaned DC

Restore From Backup

• Non-Authoritative Restore• Default method for the restoration of

Active Directory

• DC is then updated using normal replication techniques

• Authoritative Restore• ntdsutil

Authoritative Restore• Follow non-authoritative restore before

initiation

• object attributes version number Incremented– entire directory – subtree – individual object

• Used when human error is involved– Accidentally deleted a number of objects which

cannot be recreated easily

Recovering A Global Catalog Server

• Restore from backup or:• Add additional GC• Create branch office replica from media - dcpromo

/adv• Restore GC onto different hardware - issues

– Different HALs– Incompatible Boot.ini file – Different network or video cards

AD Forest Recovery - High Level Steps • Identify single DC for restore• Shut down ALL DC’s• Recover first DC in root domain

– 1. Primary SYSVOL restore, disable GC flag– 2. Configure DNS– 3. Raise value of RID pool by 100,000

• cn=RID Manager$,cn=System,dc=<domain name> – 4. Seize all (FSMO) roles (ntdsutil)– 5. Clean metadata of ALL DC’s in the root (ntdsutil)

• Recover FIRST DC in the root domain (cont.)– 6. Delete server and computer objects of all other DC– 7. Reset the computer account of the DC twice (netdom)– 8. Reset the krbtgt password twice (ADUC)– 9. Reset the trust password twice (netdom)

• Restore FIRST DC in each other remaining domains– Primary SYSVOL restore for domain– Same steps as previously (domain wide)– Enable GC flag– DO FRESH BACKUP– Install other DC’s using dcpromo

AD Forest Recovery - High Level Steps

• White paper http://download.microsoft.com/download/win2000srv/Utility/1.001/NT5/EN-US/forestrecovery.exe

• AD Fast recovery (VSS) – white paper available

AD Forest Recovery - High Level Steps

Where Is Exchange Information Stored?

• Registry settings and metabase – System state backup

• AD Directory Objects store “Recipient” information• Users, Groups, and Contacts.• Replicated to GCs• Most Exchange information placed on existing objects

are replicated between Global Catalogs

• AD Configuration • Exchange System Objects • Public Folder Directory entries• Active Directory Connector (ADC) settings

Levels Of Disaster Recovery• Restoring mailboxes

– Recovery Storage Group / Separate server / 3rd party backup utility

• Restoring one or more Exchange databases– Backup software

• Restoring multiple databases - single storage group– Backup software

• Complete disaster - full server recoveries

Move Exchange To New Hardware (Exchange 2003 = GC)

• If server is a domain controller:• Deletion of computer account / NTDS Settings Object

– DCPROMO /FORCEREMOVAL – “NEW”

• Keeping the same server name – Take existing Exchange 2003 computer offline – Reset existing Exchange 2003 computer account – Bring the new computer online using same name– Log on using Exchange 2003 Full Administrator account– Exchange 2003 Setup /disasterrecovery– Mount stores - check client connectivity and mail flow.

Using Exchange 2003 Stand-By Recovery Server• What you need

– System State backup– C:\Windows folder backup– Exchange 2003 database backups

• Steps to recover– Start stand-by server– Restore %SystemRoot% folder and System State– Run Exchange 2003 setup in disaster recovery mode– Restore databases

• Recovery Using Images– Drive signature issue prevents logon after recovery

• Fix using Q249321 and Q223188

Recovery Storage Group • RSG per Server/ Information Store• Restore mailbox DBs from same SG• Restore SG/DBs from same AG• User mailboxes remain disconnected• Only MAPI protocol supported• Restores default into RSG• Active/Passive one restore storage group per EVS • ONE recovery storage group per cluster supported

Recovery Of Other Exchange 2003 Services

• Connectors– Lotus Notes– Novell GroupWise– Exchange Calendar Connector

• Custom OWA• Clusters

– Volume Mount Points– Majority Node Set (MNS) Clusters– Resource Kit clusdiag tool

Exchange 2003 Clustering• What to back up

– Cluster Administrative software– Quorum – System State

• Exchange 2003 Server Cluster Disaster Recovery types– Recover shared disk resource (Clusdb – Chkxxx.tmp Q224999)– Restore Quorum Resource– Replace a damaged node– Restore an entire Exchange 2003 cluster– Majority Node Set (MNS) Cluster, ASR for cluster– Windows 2000 to Windows Server 2003 rolling upgrades supported – Support for Mount Points

ASR For Clusters• Automated System Recovery – ASR can

completely restore a cluster in a variety of scenarios, including – damaged or missing system files – complete OS reinstallation due to hardware failure – a damaged Cluster database, and – changed disk signatures (including shared)

Removing orphaned Exchange Server• Active Directory Sites and Services snap-in • Services: Microsoft Exchange: organisation_name:Administrative Groups: Servers

• Delete same named server object• If cluster is gone you cannot delete Exchange Virtual Server

resources from AD• Bind to DC using LDP:

– Configuration\Services\Microsoft Exchange\Organization\Administrative Group\Servers

• Right click: Delete orphan EVS entries • No option of Disaster Recovery Setup for EVS

Logical Versus Physical Corruption

• Three layers of corruption that can occur – Page level– ESE level– Store level

• To remove corruption– Restore an uncorrupted backup of the database– Repair the database– Expunge the corrupted pages from the database– Salvage data and generate a new database

Errors 1018 and 1019• Error 1018: JET_errReadVerifyFailure

– Bad checksum / Wrong page number

• Hardware / Firmware• File system corruption• How serious are 1018 Errors?

– During normal operation (somewhat serious)– During startup (likely fatal)– During backup (may be minor)

• Error 1019: JET_errPageNotInitialized• What causes Error 1019?

– Special case of error 1018 (page is replaced with zeroes)– Bad page links

Errors 1022 and 1216• Error 1022: JET_errDiskIO

– Disk I/O failure– File damage or truncation– File locked by another process– Anti-virus software

• Error 1216 (Q296843) files in the database's running set are missing or have been replaced – When storage group starts system analyses header information

• If logs are missing:– Restore the database from backup– Repair the database by using

• ESEUTIL /P followed by • ESEUTIL /D and • ISINTEG -fix• Q296843 – more details

Conclusion• Review your disaster recovery plan when upgrading /

deploying Exchange 2000/2003• Backup all data needed for full recovery• Verify disaster recovery and restore plans through drills• Read Exchange 2003 mailbox and disaster recovery

whitepapers regularly • Audit your Best Practices• Request Microsoft PSS Operations Assessment

© 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only.© 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only.MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.