Campus Solutions 9.0 Case Study: Student Financials in the Student Center USM Regional...

Campus Solutions 9.0 Case Study: Student Financials in the Student Center

USM Regional PeopleSoft/Oracle Conference

November 16, 2007

What We Did Before

Manual, no self

service, all paper,

no transparency

What We Improved

Implemented

Student Services Center

for

Student Financials

What We Improved

Implemented student refund process

through payroll, as delivered

What We Improved

Implemented Sallie Mae API for Credit

Card and ACH processing within Student Center

What We Improved

Implemented proxy access for parents, a bolt-on customization

What We Improved

Implementing targeted email

functionality (using query) for billing

purposes, a customization

Why We Did It

On-line services for students

On-line collection/notification process

Automated student refunds

Parent access to some on-line services

What We Learned

Vanilla is good

The upgrade experience is key

Pay attention to self service and back office

The upgrade process is continuous

Questions?

Christopher A. SaloneDirector, Office of Student Account Services

Maryland Institute College of Art csalone@mica.edu | 410-225-2356