Call Routing Phone System

Call Routing Phone SystemDoctors sharing same building and same main number need calls routed to the correct front desk

Challenge, type of company, why they called

Two doctors started practice together using the same staff and office space. As their practices grew, they needed a solution to route their incoming calls to the correct front desk in the same building.

Solution we developed for themAccessDirect customized a solution that allow incoming callers to select the Doctor’s office they needed and calls were then routed to the correct front desk for the staff to answer the patients calls. The auto attendant had two separate after hours greetings that played automatically based on their individual office hours. We customized the after

hours emergency response for each individual doctor’s needs.

Results – productivity, leads – bottom line

AccessDirect solved a routing issue this

doctor’s office had faced for years. The solution was quickly put in place and the office staff no longer has to handle calls that are not for them.

Contact US

Call or Email Us - 877-599-6500We want to talk with you! Our sales representatives are available from 8 a.m. to 5 p.m. CST to assist you in answering any questions you may have regarding our PBX phone services.

Sales - Ext 12 - sales@messagingservice.comCustomer Service - Ext 11 - service@messagingservice.comBilling - Ext 16 - billing@messagingservice.comWebsite: http://www.messagingservice.com