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Business Plan 2016-17
2
Property design and management services │ nps.co.uk
About us 3
Why we are different 4
Group financial performance 5
Our five year plan 6
Key business aims: Finance and Customer 7
Key business aims: Process and People 8
Governance 9
Meeting our Stakeholders’ ambitions 10
Contents
A dynamic, independent,
publicly owned
organisation designing,
developing and managing
buildings and assets
3
Property design and management services │ nps.co.uk
About us
Our vision To be the property consultant of choice
in the UK, recognised for delivering
outstanding solutions
Our values Quality
Innovation
Respect
Trust
Our role To design property solutions and manage
property services across all sectors
Our aims 1. Achieve sustainable and profitable
growth
2. Expand our customer base and meet
our clients’ needs
3. Make a positive impact on the
communities in which we serve
4. Always deliver high quality services
efficiently
5. Maintain a culture where our people
thrive and reach their full potential
Our purpose To provide innovative end to end
property solutions that generate
outstanding value for our customers
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Property design and management services │ nps.co.uk
Why we are different
We achieve impressive
commercial success whilst
remaining in public sector
ownership
Our unique Joint Venture
business model for the public
sector provides direct benefits
to our partners and the
communities we serve
As part of the Norse
Group we can offer a
wide and cohesive range
of services that deliver
leading quality and value
Our business model for the
private sector marries
efficiency with innovation to
deliver outstanding value
We respect and support
all our clients, partners
and people
We take personal
responsibility for our
actions and deliver on
our promises
5
Property design and management services │ nps.co.uk
In 2016, the Group will seek to improve its operational profit to 8.5%. This will improve the return to its Shareholders and allow the necessary investment in the company to continue to develop new and cost effective services.
Turnover Earnings Before Tax
0
20
40
60
80
100
120
Turnover
Mill
ion
2016 - 17 2017 - 18 2018 - 19
0
1
2
3
4
5
6
7
8
9
Earnings Before TaxM
illio
n
2016 - 17 2017 - 18 2018 - 19
Group financial performance
Performance indicators
• Return on Capital Employed in excess of 10% (excluding pension) • Current ratio in excess of 1
• Gross operating profit in excess of £4.5m
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Property design and management services │ nps.co.uk
Our five year plan
The Norse Group has five key objectives
to which we will contribute over the
next five years:
Deliver sustainable and profitable
growth
Build a balanced client base
Increase the return to our
Shareholders
Maintain the operating margin
Deliver a significant investment
programme within the Group
Actively controlling our management
overheads
We aim to grow the business by 50% over
the next three years through:
Developing new markets and services
including housing
Increasing our exposure in the
private sector
Securing new Joint Ventures with the
public sector
Actively controlling our management
overheads
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Property design and management services │ nps.co.uk
2015 objectives review/targets for 2016
Finance Achieve profitable and sustainable
growth
How we did
Profit Margin of 2.17%
Post Tax profits of £2.7m
Balance Sheet strengthened to £11.3m (excluding pension deficit)
Group was at a cash positive position at year end
What we will do in 2016
Maintain the operating margin and deliver increased return to our Shareholders
Deliver a Group Turnover target in excess of £73m
Pre-tax Profit £4.495m (before volume discounts)
Gross Profit 6.16% (before volume discounts)
Achieve a Balance Sheet Total of £9.1m (excluding pension & minority interests)
Achieve Cash at Bank of £3.4m
MORE TO FOLLOW
Customer Expand our customer base and meet our
clients’ needs while making a positive impact
on the communities in which we serve
How we did
We achieved 96.4% customer satisfaction
We achieved a tender success rate of 31%
We are finalising negotiations for a new JV with Peterborough City Council
We have grown our private sector work but need to develop more robust segmentation analysis
We developed and implemented the Norse CSR strategy – The Norse Way
What we will do in 2016
Build a balanced client base and meet our
clients’ needs while making a positive
impact on the communities in which we
serve
Achieve a client satisfaction rate of 98%
Achieve a tender success rate of at least 30%
Secure at least one new Joint Venture
Increase private sector work by 20%
Promote the Norse CSR strategy – The Norse Way
Our 2015 objectives
Increase profit margin to 8.5%
Increase Post tax profits by 92.4% to £4.1m
Continue to strengthen the Balance Sheet to achieve £8.5m (excluding pension deficit)
Our 2015 objectives
Maintain client satisfaction rate of 98%
Achieve a tender success rate of at least 30%
Secure at least one new Joint Venture
Increase private sector work by 20%
Develop Groupwide CSR strategy
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Property design and management services │ nps.co.uk
Process
Continue to deliver high quality services
efficiently
How we did
Investment was made in software and training with BIM Level 2 capability offered
The Group maintained full ISO accreditation. Newport JV achieved accreditation within 7 months of start up
Achieved Group accreditation for OHSAS 18001 Health & Safety
HR iTrent modules were implemented
What we will do in 2016
Deliver high quality services efficiently by:
Maximising existing investment in BIM and
securing further targeted Level 2
capability
Achieveing ISO status against the 2015
revised standards; achieving quality
accreditation for new JVs within 12
months of start up
Managing the transition from OHSAS 18001
to ISO 45001
People
Become the employer of choice within
the property industry
How we did
We invested £418K in staff training and other areas of staff development
We sponsored 2 Apprentices, 29 Work Experience placements, 3 Student placements and 11 Interns of which 5 were offered contracts. Links have been strengthened with the UEA
We are finalising our Reward Programme
Qualified staff have increased by 1.5%
What we will do in 2016
Invest over £420K into talent development initiatives
Sponsor at least 20 Apprentice, Intern and Student placements nationally
Implement the new Reward and Recognition strategy
Increase the proportion of qualified professionals by 1.5%
Increase the number of employees who undertake agile working by 1%
Our 2015 objectives
Maximise existing investment in BIM and secure targeted Level 2 capability
Continue to maintain ISO status and achieve quality accreditation for new JVs within 12 months of start up
Achieve ISO 18001 accreditation
Conclude the roll out of iTrent HR modules
Our 2015 objectives
Invest 2% of turnover into staff training, including a management development programme
Sponsor a minimum of 20 Apprentices, Interns and Student Placements; and improve links to FE/HE
Introduce a new reward and recognition scheme
Increase the proportion of professionally
qualified staff by 1.5%
2015 objectives review/targets for 2016
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Property design and management services │ nps.co.uk
Governance
Board of Directors
Anne Gibson Executive Director
of Resources
Norfolk County
Council
Colleen Walker Councillor
Norfolk County
Council
Mike Britch Group Managing
Director
NPS Group
Peter Hawes Managing Director
Norse Commercial
Services
Shareholder Committee
This cross party group of Members meets every quarter to review the activities of the Norse Group and to advise on the future strategy of the company. In addition, it provides a conduit to all Members, ensuring they are made aware of the Group’s activities
Other governance
We also report to individual Shareholder Cabinets on the progress of joint ventures. External financial audits are
undertaken by Grant Thornton UK LLP
Karen Knight Managing Director
NorseCare
Norfolk County Council
Norse Group Ltd
NPS Property Consultants Ltd NorseCare Ltd Norse Commercial Services Ltd
NPS Barnsley Ltd
NPS Humber Ltd
NPS Leeds Ltd
NPS London Ltd
NPS Newport Ltd
NPS North East Ltd
NPS North West Ltd
NPS Norwich Ltd
NPS South West Ltd
Broadland Growth Ltd
Hamson Barron Smith Ltd
Hearth UK Ltd
International Aviation Academy Norwich Ltd
Norse Development Company Ltd
Norse Energy Ltd
Barnsley Norse Ltd
Devon Norse Ltd
Enfield Norse Ltd
Eventguard Ltd
Great Yarmouth Norse Ltd
GYB Services Ltd
Medway Norse Ltd
Medway Norse Transport
Newport Norse Ltd
NEWS Ltd
Norse Eastern Ltd
Norse Environmental Waste Services Ltd
Norwich Norse (Building) Ltd
Norwich Norse (Environmental) Ltd
Norse Transport Ltd
Suffolk Coastal Norse Ltd
Suffolk Norse Ltd
Suffolk Norse Transport Ltd
Waveney Norse Ltd
Wellingborough Norse Ltd
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Property design and management services │ nps.co.uk
Meeting our Stakeholders’ ambitions
Strong economy
Creating a vibrant, strong and sustainable economy, including designing affordable,
sustainable housing
Aspirational people
Supporting people to attain high levels of achievement and skills, for example through
Norse Group’s CSR Strategy – The Norse Way
Inspirational place Helping to create an environment with a clear sense of identity, where people can
live, thrive and feel part of their community using facilities such as our Care Homes
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