Business Intermediaries Presentation

Business Intermediaries Event24 April 2009

Deborah CadmanChief Executive, EEDA

Enterprise and Skills Update Alison Webster

Executive Director, Enterprise and Skills

EEDA’s response to the current climate?

• Co-ordinating a regional response

• Flexing our programmes and funding

• New initiatives

• www.bizmapeast.co.uk

Where can businesses go for help?

EEDA supports Business Link which is the main access point for all business support.

•Free health checks•Workshops (many of them free)•Confidential helpline

But they offer much, much more

New! Integrated specialist business support

Just launched

£4.4 million funding (£1.32 of it ERDF)

This includes:• Manufacturing Advisory Service• Innovation Advisory Service• Designing Demand

Beyond 2010 and Response to Redundancy

• a £7.2m skills programme funded by EEDA and the European Social Fund

• 250 business have been supported through this part of the programme since November

• includes a Response to Redundancy programme, which provides early support to individuals facing redundancy

• Over 2,300 individuals in nearly 225 companies have been supported since

November.

• RDAs have long argued for integration of services that support business

•To drive productivity, competitiveness & innovation business usually need a bundle of services, not a single service

•The public sector’s offer is delivered via the Business Link brand

Integrated Skills Brokerage

Have you thought of exporting?

There has never been a better time.

UKTI offers :

• Gateway to Global Growth

• Passport to Export

• Communication Review

• Ambassadorial Support

Finally

EEDA Business Intermediaries UpdateNewmarket, 24th April 2009

Rose Lavin - Operations Director

Lorraine Gimson – Head of SBSSS

TCHC (The Consultancy Home Counties Ltd)

• Unemployment had risen from 130K to 165K by the

end of 2008 (Insight East Quarterly

Economic Brief Q1 2009)

• Firms have cut capital investment

• Workforce size is reducing

However

• Unemployment at 5.7% is below the national average

• Businesses are increasing their expenditure on sales and marketing

• Positive attitude towards training

How does the Region look?

• 16% of Employers in England claim to have staff with skills deficiencies according to The National Employers Skills Survey 2005

• 3.5 million workers cannot read, 15 million have poor number skills

• Over 5 million people of working age in the UK have no qualification at all

• By 2012 two thirds of all jobs will require Level 3+

• Skills gaps cost employers £10 billion in lost revenue each year

Why do we need to train ?

TCHC opens doors to business development through skills, advice and

training

What do TCHC do ?

The East of England Region

TCHC now service all industry sectors

• Healthcare and Public services (including NHS)

• Manufacturing & Engineering

• Business, Finance & IT services

• Automotive

• Construction

• Logistics/Transport

• Agriculture/Land based

• Hospitality

• Retail

• Public Sector/Local Authority

• Justice

• Audio Visual

• Creativity & Culture

• Sport & Leisure

• Others

Business Link Integrated Brokerage Service

Integrated Brokerage delivers a funded service to help businesses access the training they need to succeed.

A skills broker will:

• offer free, impartial advice

• deliver an organisational needs analysis

• match training needs with training providers

• ensure that the training is delivered to meet employer’s needs

Business Link Integrated Brokerage Service

Age 25+

• Full funding for First & additional NVQ’s at Level 2 or those with no NVQ who want to Jump to Level 3

• Partial funding for a first or additional Level 3 or an NVQ Level 4

Under 25’s

• Full funding for Levels 2, 3 & 4

• Skills for Life (Fully funded)

• ESOL (Partial funding)

* National Vocational Qualification

* Qualifications on the additional flexibilities list only

* English as a second language

Leadership and Management Funding

• Up to £1000 in Government funding

• £500 fully funded plus £500 in matched funding

• Organisations with between 5 to 249 employees

• Senior Management and Business Leaders

• Any course relevant to their L & M skills including mentoring and coaching

• Only one tranche of funding per company

• Delivered by TCHC Leadership and Management Specialist Adviser Team

Skills for Jobs

• A service built to help people not currently employed

• Provides individuals with skills, confidence and motivation

• Matches people to employers

• Training to match the needs of employers and employees

• European Social Fund (ESF) funded

Integrated Brokerage Gateway• TCHC Gateway answers the inbound queries by telephone or email for Integrated Brokerage and all other TCHC projects

• TCHC prides itself on good customer service with quick turnaround for all enquiries. The department makes bookings for Skills Brokers and Advisers to go on face to face visits with employers as well as assisting and sourcing provision on the phone

• TCHC Gateway helps organise the process and procedures for the client with easy, step by step guides for staff & Partners to use

• Gateway is responsible for the efficient running of the data systems we use and setting protocols for them

• TCHC Gateway is an information point for all staff and external contacts

TCHC ProgrammesStructure

Why Recommend Integrated Brokerage Services?

• TCHC Skills Brokers are fully funded

• Our expertise will add value to a business

• A high quality advice service

• Expert, qualified brokers

• We respond to employer needs

How to contact us……Business Link Integrated Brokerage Service

Telephone 08457 17 16 15

Or visit our website: www.businesslink.gov.uk/east

Rose Lavin, Operations Director rose.lavin@tchc.net

Lorraine Gimson, Head of SBSSS lorraine.gimson@tchc.net

Dominic Wade, Gateway Manager dominic.wade@tchc.net

For all other TCHC projects:

TCHC, Building 1, Marlins Meadow,

Croxley Green Business Park, Watford, WD18 8YA

Telephone 01923 698 430

Or visit our website: www.tchc.net

Support for individuals and companies dealing with redundancy

David WallSkills Manager

1. Jobcentre offers the Rapid Response Service (RRS)

2. EEDA offers a Response to Redundancy programme

3. LSC is to offer (start May/June):

- a Response to Redundancy programme

- Redundancy support through selected FE colleges

Some Local Authorities provide support

Private sector organisations provide support

The regional offer

Regional delivery

Pre-redundancy

Post-redundancy

Unemployment

JOB

E

E

D

A

LSC

JCP

Jobcentre offers the Rapid Response Service (RRS)

- Triggered at 20 redundancies (within firm / labour market area)

- When employees formally given notice of redundancy

- Partnership approach

In the future it looks as if JCP may take the role of the funder of last resort

The JCP redundancy support offer

• R2R is part of the Beyond 2010 programme that provides support for training (approx. £3m allocated to R2R)

• Employees whose jobs are at risk and who live or whose workplace is located in the East of England

• Employees in both public and private sector organisations

•Employees in any size of company

The EEDA Redundancy Support Offer (R2R)

1. Quick response time

2. Information and Advice (IA) session

3. Training - organised within 3 weeks of the IA session

4. Courses where possible should be completed within 3 months

The EEDA Redundancy Support Offer (R2R)

- a Response to Redundancy programme (£6.5m) 1. Pre-redundancy offer & newly redundant offer - 2 to 8 weeks training - Not necessarily a qualification - Link to vacancies

2. >6 months offer - recruitment & training subsidy - self-employment - volunteering - training

- Redundancy support via selected FE colleges (£7.7m)

The LSC Offer

- JCP having several contractors - EEDA having 1 contractor - LSC having 4 contractors

And the activity working across the region (and currently through 6 county groups)

Poses a management & co-ordination problem

EEDA & LSC are seeking ESF TA funding to provide human resource to provide co-ordination, management & collection of intelligence

Achieving regional join-up of the offer

Contact details

LSC is currently completing the procurement of its R2R contractors

JCP Rapid Response Service in the East of England is managed at the regional level by Adrienne Deller Tel: 01223 884679 E-mail: Adrienne.Deller@Jobcentreplus.gsi.gov.uk

EEDA’s R2R is contracted to TCHC and the contact details: Tel: 01923 698457 E-mail: r2r@tchc.net

Contact details

East of England Development AgencyThe Business CentreStation RoadHistonCambridgeCB24 9LQTelephone: 01223 713900Fax: 01223 713940www.eeda.org.uk

David Walldavidwall@eeda.org.uk07736 160 564

Provided by

Intermediaries Meeting – 24 April 2009

Integrated Specialist Business Support Programme

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Provided by

Company: Visual Planet

Product: A unique touch screen technology

Location: Cambridge

Employees: 12

Visual Planet requested MAS assistance to improve lead-time.

Key Achievements:

20% productivity improvement

10% Cycle time reduction

8% defect reduction

“Our goal to improve efficiency by using MAS services has worked

extremely well. The best bit is the real measurable results. We would strongly recommend using the MAS team if you

are looking to improve your manufacturing processes.”

Mike Cole Director

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Provided by

Innovation Advice & Guidance

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Provided by

Innovation Advice & Guidance (IAG)

The Innovation Advice and Guidance service will help business become more innovative, more competitive and more profitable.

IAG is available to all businesses in the region focusing on the medium to larger SMEs.

The IAG service will consist of an initial fully funded one day review.

Subsidised project support will be available to SMEs

The IAG service will be delivered by a team from PA Consulting in partnership with Oxford Innovation Ltd who have delivered similar support to business in other regions.

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Provided by

Innovation Advice & Guidance provides a wide range of support

•Help build Innovation into the 'Business Strategy' and identify support and resources required.

•Establish an Innovation culture within the business supported by appropriate internal processes and external networks.

•Support to complete the market analysis required to develop new routes to market or deliver new products.

•Process Innovation, differentiation through innovative changes to supply processes, service models or novel manufacturing methods.

•Product Innovation, supporting and involving relevant expertise to incorporate new technology or approaches such as clean technology development.

•Intellectual property protection and development.

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Provided by

Designing Demand

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Provided by

Designing Demand: Generate

•Defined and Supported by the Design Council

•Designing Demand Generate is a support service helping businesses to make strategic design decisions, set up design management processes and run design projects.

•Examples of design projects include:

•developing and launching new or improved products or services

•overhauling or repositioning brand or graphic communications

•upgrading working or retail environments and carrying out research into trends and customer needs.

•The support is fully funded and consists of a Design Associate devoting two days for preparation and research, then if applicable a further three days face-to-face meetings to further develop a design brief.

•Companies best suited are those with a forward-thinking attitude, ambition to grow and willingness to invest senior management time to steer a design project.

For more info see: www.designingdemand.org.uk

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Provided by

Customer Journey: MAS East, Innovation Advice & Guidance, Designing Demand

TelemarketingTelemarketing General HelplineGeneral Helpline Referrals (BLE etc)Referrals (BLE etc)

Designing Demand

Designing Demand

MAS EastMAS East

Innovation Advice & Guidance

Innovation Advice & Guidance

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Decision made to signpost enquiry to the most appropriate serviceDecision made to signpost enquiry to the most appropriate service

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Provided by

Support in selecting

appropriate partner

Support in selecting

appropriate partner

Customer Journey, MAS East, IAG, Designing Demand

Designing Demand

Designing Demand

MAS EastMAS East

Innovation Advice & Guidance

Innovation Advice & Guidance

Rev

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Rev

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Designing Demand

(2-5 day collaboration)

Designing Demand

(2-5 day collaboration)

Innovation Advice & Guidance

(1-6 day project)

Innovation Advice & Guidance

(1-6 day project)

MAS East

(1-20 day project)

MAS East

(1-20 day project)

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If applicable further support discussed with the company If applicable further support discussed with the company

Driving Innovation in the East of England Paul May

Executive Director, Innovation

The Innovation Agenda

Innovation is the key foundation for economic recovery

Innovation is not optional; it is the source of competitive advantage

A true ideas region!

£100B economy, 5.5M people, >500,000 businesses

EU’s leading innovation region; >25% UK private R&D

Home to some of

the world leading research institutes and

Europe’s most mature and successful clusters

£1 in every £5 of venture capital investment in the UK comes to the region

Business Innovation in the East of England

Region has highest share of businesses innovating (69%), but much variance within region

Source: Community Innovation Survey

Innovation: Delivery

Innovation infrastructure Next generation science parks e.g. Innovation Martlesham Enterprise hubs e.g. Hethel Engineering Centre

Solutions for Business e.g. Finance for Business products

Advocacy and Partnerships Public procurement

Small Business Research Initiative (via Ministry of Defence, Department of Health, and regional Strategic Health Authority pilot)

Partnerships Leveraging funding, given EEDA’s shift to a ‘funder of last resort’ – align

with Technology Strategy Board, European Regional Development Fund

Small Business Research Initiative

An initiative in the health sector to help bring forward new technologies

brings innovative solutions from companies that would not be reached through normal procurement

Applications to address priority areas: Managing Long Term Conditions, Keeping Children Active, Patient Safety

Up to £100,000 for each winning project is on offer in Phase 1

Deadline for applications 30th June 2009

Details can be found at: www.hee.org.uk

Priority areas for support

Focus on knowledge-based jobs (high GVA)

New & fast-growing sectors where EoE has potential for global leadership

Potential for cluster formation across the region

Aligned with other funding mechanisms eg TSB priority themes, ERDF funding

Leverages regional strengths

Appropriate for public intervention

Pre-competitive

Infrastructure

Public good

Cleantech fulfils all the criteria and is a priority sector for EEDAs innovation agenda

Leading on the Cleantech agenda through innovation

Regional Strengths – study under way Low carbon vehicles

Automotive strengths: Nissan TCE, Ford Dunton, Lotus, Millbrook, Perkins, GM, Cranfield, UEA, Cambridge U – biofuels, EV, fuel cells

Hethel Engineering Centre – enterprise hub for advanced engineering Renewables

Feasibility studies on Wind, Wave & Tidal test bed, Solar Energy, Biorenewables and Offshore Wind Ops & Maintenance facility

OrbisEnergy – enterprise hub for offshore renewables Built Environment

BRE – enterprise hub for built environment Environmental Solutions

EnviroCluster in Peterborough; Eco-innovation Centre Environment East – enterprise hub for environmental goods & services

Business Finance Trevor Conway

Business Finance Manager

Historically, support has been grants…

• Proof of concept (POC)• Grant for research and development (GRAD)• Grant for business investment (GBI)

Supporting innovation for the ideas region

Now, a comprehensive loan package...

• Small loans for business (Foundation East)– Loans from £500–£50,000

• Regional Loan Fund (launch April 2009 )– Loans from £50,000–£200,000– Aimed at early start high growth small and

medium sized enterprises (SMEs)

Supporting SMEs to finance development

The finance landscape is complex…

Venture Capital

Leve

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ech

nica

l com

plex

ity

Business

Angels

Friends and Family

Traditional Bank Debt

Small business loans

GRAD – Micro Grant (45%)Up to £20,000

GRAD – Research Grant (60%)Up to £100,000

Proof of Concept (75%)Up to £40,000

GRAD – Development Grant (35%)Up to £250,000

GRAD – Exceptional Development Grant (35%)

Up to £500,000

EU Framework programme 7Up to £2million +

Grant for Business Investment (10% to 35%) From £10,000 to £1m+

Level of funding

New programme to identify options...

• Understanding finance for business– Region wide

– Workshops and mentoring

– Facilitated introductions

Supporting SMEs to apply for the most appropriate finance

Marketing the full portfolio…

• Working with Business Link• Road show around the region• The development of the Business map finance

line– the most appropriate grant / loan– Sign up for new “Understanding finance for business”

programme– Customer journey

Supporting SMEs to find help

Summary

• EEDA is open for business!

• More investment into Foundation East

• New regional loan

• Understanding finance for business programme

• New website / marketing

Questions and Answers