Business Case Scenario XYZ Airlines is an up and coming airline in Asia which has been steadily...

Business Case Scenario• XYZ Airlines is an up and coming airline in Asia

which has been steadily growing these past few years.

• Currently, the ticket sales and reservations are mainly done through local agents via email and telephone.

• XYZ Airlines would like to have a new process or system that can allow customers to book flights over the internet.

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• Management has decided to commission the development of the XYZ Airlines Flight Reservation System, which is a high performance, real-time airline reservation system that will be built by the company internally.

• The main function of the system is to allow customers to book their flights online.

• It also features a Flight Reservation Management System which will allow administrators to manage application

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XYZ Airlines Flight Reservation System

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Home Page

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Flight Search• Search for flight availability

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Choose Flight• Choose desired flight

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Flight Review• Review flight details

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Passenger Details• Fill in Passenger Details

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Seat Selection• Choose Departure Seat

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Seat Selection• Choose Return Seat

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Addon Services• Select additional services

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Booking Summary• Review Booking Details

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Booking Result• Booking Status

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Payment Selection• Choose Payment Method

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Member Payment• Paid by Member Points

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Log In• Access System By Member Account

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Payment Confirmed• Confirm Payment

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Credit Card Payment• Paid by Credit Card

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Payment Confirmed• Confirm Payment

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Check Flight Status• Check flight schedule by departure or arrival

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Check Flight Status• Check Departure Flight Schedule

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Check Flight Status• Check Arrival Flight Schedule

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Search Booking• Check booking details by reference number

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Search Booking

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Member Account• Register Member Account

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XYZ Airlines Flight Reservation Management System

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Home Page

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Log In

• Access System

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Flight Schedule

• Search Flight Schedule

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Flight Schedule

• Edit Flight Schedule

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Flight Schedule

• Create Flight Schedule

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Booked Flight Seats Report• Individual flight seats booked within date

range

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Payment Due Report• Outstanding payment report as of day

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New Administrator• Register Administrator Account

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New Agent• Register Agent Account

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