Building a New Digital Business...Cisco on Cisco: Digital Workforce Transformation Increase Employee...

Julie Canepa – CIO, Cisco ANZ

IT Blueprint for Digital Transformation

CONTINUOUS REINVENTION

@jucanepa

Communications are Being Redefined

Source: World Bank, USDA.Gov, CCS Analysis

Companies Must Reinvent Their Operating Models

50 B Devices Connected

by 2020

6.1 B Smartphones

26 Connections

Per Human

2.5 T Connectable

Things

Mainframe

IT Era

PC + Web Cloud + Mobile

• Highly Predictive

Ecosystems

• Security 24/7

• Industrial IoT

• Autonomic

Infrastructure

IoT + Analytics +

Automation (ML)

Digitisation (Data) & IoT (Machines)

GOOG

TensorFlow

2015

xz86 Web Linux VMs

• Automation of

Accounting

• Automation of Paper

Processes

• Pervasive

Communications

• Consumer & Social

Apps

• Many devices

• New Systems of

Engagement

Enterprises

Drivers of

Innovation

Primary

Usage

Consumer

1960 1980 2005

iPhone Containers Cloud

The Four Eras of IT

New Customer/Citizen

Experiences

Innovative

Business Models

Empower

Workforce Innovations

What Is Digital Transformation?

Value Reimagined | Work Reimagined

Driving the Digital Business Transformation

IT and LOB work Together and Iterate Together

Business Transformation

New Solutions

New Consumption Models

New Ways of Working

Business

Outcome Focus One Conversation Between

IT and Business

Cultural Shift

Cisco Digital Operating Model

IT as a Service Simplify Everything

Modular IT Extend the Cloud

Insightful Data Self Service

Continuous Delivery

Automation Continuous Innovation

Monitor & Adapt

Simplification

Security

Cisco at a Glance

99

Countries

586

Offices

140,550

Connected

Stakeholders

6,636

LAN Switches

12,013

UCS Blades

30.1MW

Data Center

Capacity

57PB

Overall Usable

Storage

46,903

Production

Virtual Machines

154

Services

204,800

Connected Devices

4,423

Routers

DNS 5.8B

DNS Records/day

73,489

Employees

Deliver IT as a Service

Build and Run IT Like a Business

ITaaS is a Cultural Change

Protect Your Customers from Going to the Competitors – Shadow IT

z z

IT Service

Leaders as GMs Digital Business Partner

Security Leader in

Every Service

Build a

Service Catalog 30 Services Published

to Employees

Cost Transparency

Fund

Innovation 5% Budget

Minimum Allocation

Insight-Driven

Business Empower GMs to Make

Tradeoffs Based on

Goals & KPI’s

Simplify Everything

eStore

Policy

Digital Storefront for the Employee Experience Virtual Lightweight Application

Find

Choose

Use

Storage

Storage

Network

Experience

Applications

Data

Compute

Orc

hestra

tion

Services Catalog

Business

Outcomes Security Speed 77% Cost Savings

Service

Cases 18 Steps 15 Weeks 8 Minutes 8

Simplified

Experience 1 Steps 3

Continuous Delivery

Reduction in

Vulnerabilities

Increase in

Delivered

Capabilities 2X

60%

92% Increase

in Quality

Cisco Accelerated Continuous Delivery from 23% to 73% of Services in 18 Months

Build the Right Thing

(Business)

Build the Right Way

(IT)

Speed

Security

Quality

Start with MVP

In Every Service

Tied to Business Value

Cisco on Cisco: Digital Workforce Transformation

Increase Employee Productivity

Reduce Space & Operating Costs

Be a Great Place to Work

Spark Integration for Customer Service

200+ Cloud Delivered Demos (dCloud)

Digital Ceiling - Insights & Personalization

Work Where and When Life Requires

Connected Workspace TelePresence & Spark

Self Service eStore Catalog

Cisco Child Care Live Video Access

200+ EV Charging Stations

Onsite Health Center

© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

What does this mean to you?

Digital Disruption will reshape Markets and Industries

Market incumbents displaced 40%

Companies actively responding 1 in 4

Expected time to disruption* 3 YEARS

Industry View of Value at Stake

Top Industries, Ranked by Value at Stake (2015–2024)

$6.4T Manufacturing

$3.1T Financial Services

$2.8T

Retail

$2.0T Service Provider

$1.6T Professional Services

$1.4T Healthcare

$1.1T Oil & Gas

2 Simplify Everything – IT as a Service Supply Chain, Customer Care as a Service

Simplicity

4 Deliver Data to Drive Business Decisions Data as a Service: LoB Self-Service Consumable Data

Insights

5 Continuous Delivery DevOps, CICD, Start With a Minimum Viable Product

Innovation

Enable New Business Models IT in Lockstep with Business Transformation, One Conversation

1 Outcome Focus

3

Agility Build Modular IT and Automate Decouple, Modularize, Reuse, Microservices, Extend to Cloud

Cisco IT: Blueprint for Digital Business

Listen to Customers

Rewrite the Rules

Scalable & Secure Platforms

Speed and Endurance

Lead the Journey

Key Takeaways – Continuous Reinvention

Customer Success

Test

Refine

Deploy Repeat