BrainStorm QuickHelp eSummit, q4 2013

BRAINSTORM QUICKHELP ESUMMIT, Q4 2013

The End-User Experts Present

Tyler RogersQuickHelp Senior Account Manager

Derek AdamsQuickHelp Product Manager

AGENDA

BrainStorm Introduction

QuickHelp – ROI Beyond Deployment Monday

Best Practices for Leveraging QuickHelp – An Interview with a QuickHelp Customer

QuickHelp – What’s new?

QuickHelp: What’s on the Horizon

Q&A

Prizes Giveaway

BrainStorm Introduction

Introducing: BrainStorm, Inc.

» 18-years of expertise training end users» Millions of end users trained » Thousands of clients:

QUICK START CARDS

6-Page, trifold, durable quick reference

Just prior to or upon deployment

Reduce new interface transition cost/pain

Close the skill gap to intermediate levels

Extremely high usage rates and impact

» BrainStorm Quick Start Cards

INSTRUCTOR-LED TRAINING

Onsite or Online Instruction

Delivered hands-on or demonstration-style

Users learn from live business examples

Novice to expert users

90-Min, or Half, Full and Multi-day classes

Customized curriculum available

“Every trainer sent to us was of the highest caliber; they

had depth of technical knowledge, excellent

training techniques and superb people skills.”

-Robert RocheNYSED, Help Desk/Training Mgr

LIVE SUPPORT: PC HELPSLeading Provider of Expert Application and Device Support for Business Users

Live, on-demand phone support and training, complementing the corporate help desk Certified, US-based experts answer calls, typically within two rings 450+ clients; 1.6M business users currently under contract Over 1,000 Microsoft migrations supported

Sample Listing. All versions/releases of these and other applications are supported.

Applications, Devices, and Operating Systems Supported

Operating Systems

Windows 8Windows 7

Windows XPAll prior versions

Devices

Surface TabletWindows PC

Windows TabletWindows Phone

Microsoft Office

OutlookPowerPoint

ExcelWord

Office 365

OutlookOfficeLync

SharePointSkyDrive

Other Microsoft

Communications/Lync

Collaboration/SharePoint/Exchange

ProjectAccess

BrainStorm QuickHelp™

Accessible: Video training integrated right in the Ribbon

Consumable: Video clips are 1-4 minutes in length

Applicable: Hundreds of video clips per application

Meeting all Points of Need

Support

TeachEnsure

Users Learn

Live PhoneSupport

Onsite Instructor-led

Training

eLive Instructor-led

Training

QuickHelpTM

Video-Based Training

Quick Start Cards

QuickHelpTM Video-Based

training

QuickHelp ROI Beyond Deployment Monday

Adoption is a Process

Affinity and awareness

Deployment Monday

Skill development

Performance support

• Tips-n-Tricks• Quick Start Cards

(w/ Videos)

• Quick Start Cards• Instructor-Led Training• QuickHelp• Live Phone Support

• Instructor-Led Training• Train-the-Trainer• QuickHelp• Live Phone Support

• QuickHelp• Live Phone Support

“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”-Jack Welch, former CEO of General Electric

This is Thomas

Thomas Was This Happy

…. Fewer help desk calls lately …

»Does that mean people now know how to use the applications?

The Compound Effect

If I’ve saved 5 minutes a week …

Five minutes saved in one week

•4.5 hoursFive minutes saved in one week, every week for

a year

Thomas Compounded

Thomas Compounded

Thomas earns $25 an hour

$6.25 saved each time he schedules his weekly meeting50 x $6.25 = $312.50 per year

15 minutes x 50 weeks = about 12.5 hours – 1.55 work days per year that Thomas can give back

Thomas’ Company Compounded

200 employees, average salary same as Thomas

Each learn computer skills that save them 15 minutes a week

They paid $5,000 for QuickHelp

50 x $6.25 = $312.50 x 200 = $62,500 per year

$62,500 - $5000 = ROI for this example

$62,500 / $25 an hr = 2,500 man hours

Thomas’ Compounding Compounded

End-users will pull learning this much

When learning happens

Messaging Resources

What’s New in QuickHelp

Key New Features

Sharing

New QuickHelp for Office

Key Authentication

Azure Media Services

New Installation Package

And announcing…

Sharing

Demo

New QuickHelp for Office

Same Look

and Feel

Decreased Initial Load Time

Improved Response Times

Smaller Footprint

Key Authentication

QuickHelp2

13

4

5

Azure Media Services

Global Delivery Network

Improved Asset Security

New Installation Package

Single Package

Removed Dependencies

Improved Upgrade Path

Announcing QuickHelp for…

The New QuickHelp Add-in

http://quickhelp.brainstorminc.com/download

Best Practices for Leveraging QuickHelp

QuickHelp Customer Interview

» Kim Reist – IT Service Desk» Texas Medical Association

Kim Reist’s QuickHelp Memes

QuickHelp Customer Interview

» Kim Reist – IT Service Desk» Texas Medical Association

Messaging Resources

Frequently Asked Questions

QuickHelp: What’s on the Horizon

What’s Next?

Global Playlists

Group Support

Assigned Content

New Portal UI

QuickHelp: Q&A

Question and Answer Session

QuickHelp eSummit Prize Giveaway

QuickHelp eSummit Prize Giveaway

Thank you for joining today!

Tyler Rogers: trogers@brainstorminc.com

Derek Adams: dadams@brainstorminc.com