Beyond the Boundaries Managing Interdependencies NACM 2006

Beyond the Boundaries

Managing Interdependencies

NACM 2006

“There are no results within the walls of an

organization.”

-Peter Drucker

What Does This Mean in NACMspeak?

• Creating Coalitions for Effective Change

• Fostering Systemwide Cooperation• Understanding Roles and Motives of

Actors• Communicating Court Requirements

and Accomplishments Effectively• Minimizing Turf Battles• Knowing and Using Negotiating and

Lobbying Skills

Answering the “Cassidy Question”

• Who are those guys?• Who are the people, which are

the institutions with whom the court has interdependencies?

• What do they need from you?• What do you need from them?

What the Public Wants

• Responsiveness

• Recovery

• Spontaneity

• Concern

Public Sector Customer Wants

(In Order of Importance)• Information and communication• Responsiveness• Problem resolution• On-time, reliable, consistent

service delivery• Competent personnel• Accuracy• Courteous and friendly service

Improving External Relationships

• Partnership• Interdependence• Integration• Shared Knowledge• Common systems and Procedures• Trust

How Are We Doing?

• Where are your greatest external relationship strengths?

• How are you accomplishing this?• How were those relationships

created?• Who had to be involved to make

it work?

Fostering Collaboration• Welcome differences• Listen with understanding• Be empathetic• Identify parameters, procedures,

ground rules• Create vehicles for

communication• Facilitate problem solving• Deal with “here and now”• Emphasize “better/worse” rather

than “good/bad”

Leadership Beyond the Boundaries

• Work on Relationships• Begin With Inquiry• Listen• Understand Interdependencies• Anticipate Needs• Manage Expectations• Keep Up the Dialogue