View
223
Download
0
Category
Preview:
Citation preview
8/14/2019 Better, Brighter Futures
1/17
Better, Brighter Futures:
Approved PreferredProvider Scheme
Master Score System
Alec Fraher 2007
8/14/2019 Better, Brighter Futures
2/17
Information Box
Document Purpose:
To provide a balance score card of theevidence submitted by Drug and Alcohol
Providers as part of the Fitness for Purpose
assessment and application for preferred
provider status.
The methodology makes use of Lean and Six
Sigma technology.
8/14/2019 Better, Brighter Futures
3/17
Master Score System: The Whole System
Transparent Value Base
Effective Client Journey
Compatibility of Process and Values
Pursues Perfection
Financial managementDiversity
Shared Aspirations
Best Practice
Optimal Management
Supportive and Effective Partnering
Design for Demand
X(PEN+PECVA)=2>
8/14/2019 Better, Brighter Futures
4/17
Master Score System:X(PEN+PECVA)=2>
PEN
Purchaser
Expected NormsStrategic, Relevance
and Rationale
Supportive
and effective
partnering
Meeting Need
business and clinical
governance
Optimal
Management
Originality and
ImpactBest
practice
FinancialManagement
Audited
Accounts
Resource
Allocation SharedAspirations
Stakeholder
Engagement
Diversity
8/14/2019 Better, Brighter Futures
5/17
Master Score System: X(PEN+PECVA)=2>
Level of Customer Integration (x)
Level of
CustomerIntegration
Pursues
PerfectionDesigned for
Customer
Demand
Has a Clearand
Transparent
Value Base
Values
Evident
in Client
Journey
Processes
and Values
are
Compatible
8/14/2019 Better, Brighter Futures
6/17
Master Score System: X(PEN+PECVA)=2>
PECVA
Provider Evidence
of Consistent
Value ApplicationProcessesAdaptability
Monitoring
Credibility
Benefits beyond
the person
Staffing
Training and
Involvement
Attitudes
Senior Leadership
Engagement
Clinical Leadership
Organisation
Aims and Cultural
Fit
Infrastructure
8/14/2019 Better, Brighter Futures
7/17
PECVA: Process Evidence
Monitoring Progress
Score
0.0
There is no evidence of
systems or communication
Score
2.4
There is evidence of
systems and
communication but nothinghappens
Score
3.3
There is evidence of
systems in place to
monitor change but this is
not communicated to all
Score
6.7
There is evidence of
systems in place to
communicate progress
and change to all withnamed actions
8/14/2019 Better, Brighter Futures
8/17
PECVA: Process Evidence
Adaptability
Score
0.0
There are no systems
Score
2.4
Processes are rigid but there is continuous
quality management
Score
3.4
Processes can be changed but there is no
system for continuous quality management
Score
7.0
Processes can be adapted to meet changing
demand and improve services
8/14/2019 Better, Brighter Futures
9/17
PECVA: Process Evidence
Credibility
Score
0.0
Processes are not
believed nor supported
Score
3.1
The processes are visible
but are supported by
evidence but not believed
by stakeholders
Score
6.3
The processes are notvisible but are supported
by stakeholders
Score
9.1
Process are visible and
recognisable and the
results believable and
supported by
stakeholders
8/14/2019 Better, Brighter Futures
10/17
PECVA: Process Evidence
Benefits Beyond the
Person
Score
0.0
No improvement in treatment
effectiveness or service users/carers
experience
Score
4.0
The processes do not improve
treatment effectiveness but does
make using services easier
Score
4.7
The processes improve treatment
effectiveness but do not make using
services easier
Score
8.7
The processes improve treatment
effectiveness and make using
services easier
8/14/2019 Better, Brighter Futures
11/17
PECVA: Staffing Evidence
Training and Involvement
Score
0.0
Staff are not
involved or trained
Score
6.3
Staff are not
involved in
business planningbut are receive
training when
requested
Score
4.9
Staff are involved
in business
planning but are
not trained in this
Score
11.5
Staff are involved
in business
planning and are
adequately
supported and
trained to improve
practice
8/14/2019 Better, Brighter Futures
12/17
PECVA: Staffing Evidence
Attitudes
Score
0.0
Dont feel
empowered or
believe in the future
Score
5.1
Staff dont feel
empowered but
believe in the future
Score
5.1
Staff feel empowered
but dont believe inthe future
Score
11.0
Staff feel empowered
and believe in the
future
8/14/2019 Better, Brighter Futures
13/17
PECVA: Staffing Evidence
Senior Leadership
Score
0.0
Doesnt take responsibility
nor share information or
advise
Score
5.7
Senior managers do take
responsibility for plans but
doesnt share information
and others dont seekadvice
Score
6.2
Senior managers donttake responsibility but do
share information about
plans
Score
15.0
Senior managers take
responsibility for leading
and sharing plans with
staff; staff seek help and
advice
8/14/2019 Better, Brighter Futures
14/17
PECVA: Staffing Evidence
Clinical Leadership
Score
0.0
Does not take
responsibility nor share
information or give advice
Score
5.7
Takes clinical
responsibility but others do
not take advice or seek
help
Score
6.2
Has clinical lead but doesnot take responsibility for
decision making, but does
advise staff
Score
15.0
Has a clear clinical lead
and takes responsibility for
decision making, sharing
information with staff; staff
seek help and advice
without prompting
8/14/2019 Better, Brighter Futures
15/17
PECVA: Organisation Evidence
Aims and Cultural Fit
Score
0.0
Has no history of success and
inconsistently applies aims and
objectives
Score
3.5
Has no history of managing change but
the aims and objectives are upheld
Score
3.3
Shows historical success of managing
change but inconsistent application of
aims and objectives
Score
7.2
Shows historical success of improving
services in line with stated aims and
objectives
8/14/2019 Better, Brighter Futures
16/17
PECVA: Organisation Evidence
Infrastructure
Score
0.0
Has failed to
implement proper
job descriptions,
policies and
procedures
Score
3.3
Job descriptions,
policies and
procedures etc are
adequate but doesnot have the right
staffing
Score
4.4
Has the right staffinglevels but poor job
descriptions,
policies and
procedures
Score
9.7
Staff facilities, job
descriptions,
policies and
procedures,
communication
systems are in place
and fit for purpose
8/14/2019 Better, Brighter Futures
17/17
Master Score System: Balance Score Card
Monitoring Progress
Adaptability
Credibility
Benefits Beyond the Person
Training and Involvement
Attitudes
Senior Management Leadership
Clinical Leadership
Aims and Cultural Fit
Infrastructure
Sample perfect
Recommended