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7/29/2019 Best Practices Meetings Format
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Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 121
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Software & Systems Support
Best Practices Meetings
Global Support Center - CL
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Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 123
Objectives
Professional Development: Share best practiceassociated with daily work on support that can
efficiency and CSAT metrics.
Cooperation among teams and LOBs in Chile
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Methodology
1hr 30 minutes (lunch break), every 15 days
HR consultant and Support Manager will mode
control time of presentation, questions, discuss
conclusions.
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Format
Presentation (20 minutes)
Discussions and Conclusions (40 minutes)
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Value Selling
- What is value selling?
- Why is it important?
- How to achieve?
- Pitfall
- Uses outside cooperate environment.
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Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 127
Value Selling
The usage of sales techniques to create and establish aimage towards the customer and an idea of personal va
aggregated to the support.
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Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 128
Importance
To create and maintain a good image or perception of youyour work and your company.
In a competitive, corporate environment, it is imperative to
and maintain a relation of trust and comfort between the
This can be achieved using Value Selling.
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Achieving
Techniques used:
Neurolinguistic
Positive thinking
People management
Courtesy Politeness Empathy
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Pitfall
In order to obtain success this needs continuity.
Creating a good first impression, then not fulfilling expecta
be worse as causes distrust and lack of faith in your word.
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Real world application
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Q & AsSpace to be filled after roundtable
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Main topics of discussionTo be filled after roundtable
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ConclusionsTo be filled after roundtable
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