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Best practices in “Information Society”, in Greece, Italy and France
Summary of Salerno Conference, May 2003
Department Seminar in of economics “New Economy”
Spring semester 2003
Contents
Definition
Taxonomies
Cases
Common points
Conclusion
Definition
Best practices
Ideal examples (paradigms) of ICTs’
utilization in order to identify the expansion of
“New Economy”
First Taxonomy
e-administration
Education – Training
Economic development
e-administration
Governance managership - organization - administration using new technologies
Aim at
Faster function of the governance system Reduce bureaucracy
Includes
Extranet of 453 commands in Yonne ΚΕP Taxis net A computer in every home
453 communities of Yonne
Objectives
Extranet integrate the most important communities of Yonne
Communication among the Mayors of all the communities (technical services)
Develop e-administration in Yonne
Users
Mayors
Their secretaries
Description
Innovation
The first area using an extranet
Creation of a web - agency
Designed by the local council
Based on local investments
Results
69% of communities online
KEP
Objectives
Establish departments all over Greece
Local e-government information
supermarkets for “one-stop” administrative
document “shopping’’
Users
All Greek citizens
Foreigners living in Greece
Enterprises
Description
PublicAdministration
Services
Authorize
Old Way
Inform
about
rece
ption
Document
requestCourier/fax
KEPsKEPs
Document
delivery
Innovation
Innovative in organizational level
“Supermarket” concept for “administration goods”
Radical change at the “front-end”
Reform of the Public Administration value chain (e-government technologies and procedures)
Results
KEPs already serve about 140.000 citizens per month
KEP centers handle 150 different types of cases (450 documents)
Beyond “front-end” service there is also 24h service by dialing 1464
Simplify and standardize administrative proceduresTotal Cost estimated at 135 000 Euros per Center.
Taxisnet
Background Launched in 2000
Government initiative
Extension of TAXIS
Users
Tax payers: legal - physical persons
Objectives
e-services (via telephone-internet) Information & communication Publication of certificates Submission of receipts and
statements (VAT and Income tax) Payment and return of tax
DIAS
i n t
e r
n e
t
ΣΔΟΕ
ΔOY
Τελωνεία
ΓΛΚ
BA
NK
SDescription
Ελ. Υπηρεσίες
TAXISTAXIS
ICISICIS
G.S.I.S.G.S.I.S.
15
I need a certificate...
Yesterday…
TAXISphone
I need a certificate….
PIN
10
Innovation
Reduce bureaucracy Database (provides information to other
government agencies) 24h electronic functioning e-payment via e-banking
Results
VAT STATEMENT USERS 411.030TAX STATEMENT USERS 378.092DATE: 30/5/2003 9:45`
A computer in every home
Objectives
Promote computer literacy Spread pc use & on-line services Development of e-government e-commerce for SMEs
Users
The general public Enterprises Public administration
E-co
mm
erce
Description
Public BusinessesPublic
Administrtation
Basilicatanet.it
A computer in every home
a pc120h free web
E-learning
E-ad
min
istrat
ion
Innovation
Diversified measures and services for the different users (the public, business and public administration)
Results
28% of the total population fill application (49.500) 37% of families own a PC & 31% have internet
access* (previously 17.4% & 11.4%) 400 businesses registered* 180 businesses have activated e-commerce*
Total cost of the project € 31 M*monthly statistics, January 2003
e-administration
Education – Training
Economic development
Education – Training
Usage of the technology of information and communication for the proper function and development of education.
Includes U-Learn GSN Numa Scuola
U-Learn
Objectives
Community of “pioneer teachers” in Europe
Develop teachers’ competences on use of ICT for learning
New learning environments & policies in Europe
Validate a prototype of the system
Extend the prototype to a larger scale
Users
Pioneer teachers at national & European level
ItalySpain
UKNetherlands
Denmark
EuropeanCounties
LocalServiceCentre
LocalAgencies
LocalAgencies
Local System
National Coordination Unit
European Coordination Unit
Description
“Pioneer teachers” community for
Lifelong learning Knowledge sharing Intercommunity
cooperation Information materials
Innovation
Speeds up changes in education European systems
Reinforces the role of pioneer teachers in their institutions
Emphasizes on lifelong learning
Coordinates EU policies in educational technology
Results
7 blended courses and 2 workshops, 1533 participants totally
Total cost €847.273
GSN
Objectives
Create a main network Develop & support
advanced telematic services
Support education process through an intranet
Help students’ work
Users
Students Teachers Authority of secondary education Ministry of education
Description
One lab at every school Provide software &
hardware Information &
communication services
How it works
Innovation
One lab at every school Emphasis on isolated
areas Space for conflicting
ideas Fostering individual
improvement
Results
100% of secondary education on-line
60% of primary education on-line
Provision of a wide range of telematic services
Estimated cost for the period 1999-2006 € 35M
€ 4M per year
3%
46%
60%
36%
100%
100%
0%
20%
40%
60%
80%
100%
Primary Education System ( ≈ 6000 schools)
Secondary EducationSystem ( ≈ 6000 schools)
J un. 2000 Sept.2002 Dec.2002
GSN Connectivity Progress
Numa
Objectives
Educational system upgrade in Languedoc – Rousillon
Student & teacher cooperation
Improve conditions of work for students
Users
Students Teachers
Description
Virtual desk for every student
Communication sectors providing e-mail, fora & chat
Voluntary distance learning encouragement
Student’s personal desk & what it offers
Innovation
Promotes space for conflicting ideas
Encourages individual creativity
Voluntary distance learning
A list of the schools that take part
Scuola
ParmaProvince
ModenaProvince
Objectives
School attendance in areas with no school facilities
More and better educational opportunities
Implement ICT & methodologies of distance learning
Users
Students
Description
On-line instructional material
Formulates & tests organizational model of two-year course
Methodologies & technologies of distance learning
ParmaProvince
ModenaProvince
Collaborationagreement
Scuola
StudentsWith noSchoolaccess
Teachers
Innovation
Gradual application of modern technologies in educational process
Transferability of the organizational model in areas with similar problems
Students• Acquire competence• Learn how to use
information technology
Scuola main page
Geographical decentralization
Low population density
Poor collective school services
Results
Implementation of the “Studio on Line” learning environment
Costs during school year 2001-2002 £175M (€ 282M)
e-administration
Education – Training
Economic development
Economic development
Improvement of the economy by using new technologies.
Includes
Cybermassif
Digiport
Go Online
Agencia Sviluppo North Milan (ASNM)
Cybermassif
Objectives
Economic development Attract SMEs to ICTs Maintain local population (in second level) Geographical integration (in second level)
Users
SMEs (small- medium enterprises) Very small enterprises
Description
Waiting room
Services room Reflection room
Welcome room
Resource Resource centrecentre
Innovation
Extended activity
(Languedoc- Roussillon, Limousin, Midi-Pyrenees & Rhones- Alpes)
Results
Intranet with 120 members Numerical results not available (under
development)Total cost €750,000 & €15,000 per Resource
Center
Digiport
Objectives
Encouragement of the appropriation on ICTs Development of the attractiveness of
Metropolitan Lille Creation of Digital Port for software
companies Maintenance of local SMEs Formation of ICT trained stuff
Users
Founders of ICT companies Local authorities, institutions Very small companies, SMEs, major groups
Description
Innovation
ICT experts providing DigiDesk Virtual office Business park Non cost services Rapid on-line services Financial partners search
Results
3.400 professionals informed on the ICT 12 firms helped in their ICT project 245 firms or local authorities helped
Total cost 9/2001 – 9/2003 € 4M
Go Online
Objectives
Education
Of 50000 SMEs/micro-
enterprises with ICT
technologies (target)
Familiarization
Users
Greek SMEs Very small enterprises operating in Greece
ΓΓ’’ ΚΚΟΟΙΙΝΝΟΟΤΤΙΙΚΚΟΟ ΠΠΛΛΑΑΙΙΣΣΙΙΟΟ ΣΣΤΤΗΗΡΡΙΙΞΞΗΗΣΣ ΥΠΟΥΡΓΕΙΟ ΑΝΑΠΤΥΞΗΣ ΓΕΝ. ΓΡΑΜ. ΒΙΟΜΗΧΑΝΙΑΣ ΕΕΠΠΙΙΧΧΕΕΙΙΡΡΗΗΣΣΙΙΑΑΚΚΟΟ ΠΠΡΡΟΟΓΓΡΡΑΑΜΜΜΜΑΑ
«ΚΟΙΝΩΝΙΑ ΤΗΣ ΠΛΗΡΟΦΟΡΙΑΣ»
ΑΙΤΗΣΗ ΣΥΜΜΕΤΟΧΗΣ
ΚΩΔΙΚΟΣ ΦΑΚΕΛΟΥ *
ΑΡΙΘΜ. ΣΥΣΤΗΜ/ΝΟΥ *
ΗΜΕΡ/ΝΙΑ ΣΥΣΤΗΜ/ΝΟΥ *
ΠΡΟΣΟΧΗ .
H αίτηση και το έντυπο Ε3 της τελευταίας φορολογικής δήλωσης της επιχείρησης αποστέλλονται μόνον με συστημένη επιστολή στην διεύθυνση:
ΕΟΜΜΕΧ - Ταχ. Θυρίδα 14025 - Ξενίας 16 & Έβρου - Αθήνα 11528 (* συμπληρώνεται από την υπηρεσία)
1. ΓΕΝΙΚΑ ΣΤΟΙΧΕΙΑ
1. Επωνυμία :
2. Νομική Μορφή : Ατομική OE ΕΕ ΕΠΕ ΑΕ ΑΛΛΗ
(να αναφερθεί)
3. Διακριτικός Τίτλος :
4. Έδρα Επιχ/σης :
(Οδός) (Αριθμός) (ΤΚ)
(Δήμος ή Κοινότητα ) (Νομός)
5. Τηλέφωνο. : 6. Fax :
(να αναφέρεται ο κωδικός κλήσης της περιοχής)
7. Υπεύθυνος :
2. ΟΙΚΟΝΟΜΙΚΑ / ΕΠΙΧΕΙΡΗΜΑΤΙΚΑ ΣΤΟΙΧΕΙΑ
8. Αντικείμενο Δραστηριότητας :
9. Κ. Α. Δ. (Έντυπο Ε3-πεδίο 705) : 10. Έτος ίδρυσης :
11. Αριθμός προσωπικού Σύνολο : 12. Κύκλος Εργασιών (δρχ):
Άνδρες : 13. Κύκλος Εργασιών (€):
Γυναίκες : 14. Οικονομικό Έτος :
Άτομα με ειδικές ανάγκες : Μήνες (που πραγματοποιήθηκε ο Κύκλος Εργασιών) :
15. Α. Φ. Μ. : 16. Δ.Ο.Υ. :
How an SMEsPARTICIPATES in Go Online
Application Application in in
EOMMEX EOMMEX (Hellenic (Hellenic
Organization Organization of of SMEsSMEs))
Receives Receives
Training SupportTraining Support
(local Consortia)(local Consortia)
Receives funding Receives funding for hardware for hardware
Equipment 60%Equipment 60%(EOMMEX)(EOMMEX)
Description
Innovation
Training support of SMEs by local experts communities (16+1)
Reinforce the links between students / young professionals / private companies
Results
From 50000 Greek SMEs and micro-enterprices
acceptable 25000(1/2 of the objective)
educated 6000(by 1000 junior consultants)
*covering the first 18 months of the projectTotal estimated cost € 22.5M
ASNM
Objectives
Economic development Re- industrialization Magnet for SMEs Strategic infrastructures and actions
Users
New businesses with innovative ideas SMEs needing strategic support
Description
SMEs &Businesses
Innovative ideas ASNM & BIC
Projects High tech & multimedia industry
Innovation
Quality of relationships with other organizations
Creation of high tech and multimedia industries
Results 1998 1999 2000 2001 2002
Planned 2003
Total BIC services 1136 1299 1667 1876 2062 2300
Total customised services
322 398 535 600 703 818
International area 18 35 47 47 65 80
Finance 84 101 153 179 230 290
Training 97 97 97 96 97 97
Business creation 0 17 20 20 20 24
Innovation 1 3 22 35 40 50
Other projects 122 145 196 222 251 277
Total business orientation + BIC online
814 901 1132 1276 1359 1482
of which BIC online 0 15 198 346 412 550
First Taxonomy
e-administration
Education – Training
Economic development
Taxonomy II
Concerned
APPLY TO
Organizations Cybermassif Digiport KEP Taxisnet Go Online A pc in every home ASNM
Citizens Numa GSN ΚΕP Taxisnet A pc in every home U-LEARN Scuola
Taxonomy III
Range
453 Yonne
NUMA
Cybermassif
Projects Local Regional Interegional National European Other
KEP
Taxisnet
Go Online
Digiport
Projects Local Regional Interegional National European Other
GSN
a PC in
every
home
ASNM
U-LEARN
Scuola
Taxonomy IV
Current Status
Projects Under Development Functioning Fulfilled
453 Yonne
Cybermassif
Digiport
NUMA
Taxisnet
KEP
GSN
Projects Under Development Functioning Fulfilled
Go Online
a PC in every home
U-LEARN
ASNM
Scuola
Taxonomy V
Interactivity
Information Information InteractivityInteractivity
•453 Yonne 453 Yonne •Numa Numa •Cybermassif Cybermassif •Digiport Digiport •KEP KEP •Taxinet Taxinet •GSN GSN •Go Online Go Online •a PC in every home a PC in every home •Scuola Scuola •U-learn U-learn •ASNM ASNM
COMMON POINTS
Taxisnet-ΚΕP
Reduction of bureaucracy Certification of taxation currency Certification of public forms, solemn
protestation etc Public accessibility to administrative services e-transactions and phone-transactions
Scuola-U Learn-GSN-Numa
Gradual application of modern technologies in educational process
Students & teachers cooperation Fostering individual improvement More and better educational opportunities
Numa-GSN
Overall access (Schools, Domestic, Computer labs etc)
Provide virtual discussion rooms for both students and teachers
Refer to low and middle grade Education Multi-optional (connectivity, dial-up,
directory service, archives etc)
Digiport-Cybermassif
Maintain local population Preserve & attract SMEs Provide ICT experts Offer free services
Cybermassif-Digiport-Go Online
New technology introduction ICT experts & e– training Web location for information on ICTs
Conclusion
StateE.U.
E-governmentEconomic
DevelopmentEducation-Training
Financial Support
Competitive E.U.
•Knowledge based society•Higher productivity due to ICTs
•High adaptation
Working group
Irini VAMVOUKAKI
Elias KESIOGLOU Ioannis MATHIOUDAKIS (coordinator)Evagelos MICHALAKIS Asimina-Christina SAKELLARIOUThalia STIMADORAKIDimitrios TZAVARAS
Thank You For Your Time
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