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BC Tourism Occupational Health and Safety Initiative
Educators’ Working Group
Planning Workshop
VCC
Aug 31st, Sept 1st, 2000
At This Session
Learn about the BC Tourism OHS project
Identify how OHS is currently offered in curriculum (at all levels)
Determine gaps and instructional needs Suggest what needs to be developed for
most effective tourism OHS delivery
AgendaEvening Session - August 31st
1. Introductions2. Overview of Tourism OHS Initiative3. The OHS Industry Advisory Committee – thoughts for educators4. Planning session objectives
September 1st
8:00 am - 9:00 am Breakfast9:00 am - 2:30pm Planning Session Continues
1. Overview of OHS resources2. Overview of the BC Tourism Learning System3. Identification and discussion of current OHS content and learning outcomes (all levels)4. Discussion -- What is needed?
1. Approaches for including OHS in the curriculum2. Identification of resources and tools3. Strategies for working together (short and long term)
5. Discussion - Next steps / initial recommendations / workplan
Agenda for this eveningIntroductionsBackground - BC Tourism OHS Initiative
Overview of WCB Industry ServicesOverview of the BC Tourism OHS Initiative
Current initiativesLong term goalsProposed OHS Association for TourismOpportunities for Tourism Educators
Thoughts from the Industry Advisory CommitteeSession Objectives
WCB Prevention Division
Three major areas at the WCBCompensation, Assessments, Prevention
Within PreventionRegional Services - InspectionsIndustry Services - New Department
3 years oldFocus IndustriesTourism / Hospitality - 1.5 years old
Industry ServicesPrevention Division
New emphasis on preventionLeveraging through partnershipsMore cooperative and collaborative
approach
PARTNERSHIPS … The Future
Industry ServicesMission Statement
“ Lead in creating prevention strategies and focussing initiatives that mobilize industry towards self-sufficiency in the prevention of workplace injury and disease.”
Industry ServicesFunding for OHS
WCB commitment to this new approachPanel of Administrators (PoA) Resolution
December 17th 1999
Funding available for OHS initiativesDivert some of the assessments that industry
paysProvide funds from WCB operating budget
PoA Resolution
“ It is recognized that an effective method for promoting the reduction of workplace injuries and disease and/or safe return to work for disabled workers is to encourage and support external groups to undertake activities to further those aims.”
“ It is sometimes desirable to provide a stable source of financing...”
PoA Funding
Funding must promotePrevention of occupational injuries and
disease and/or safe return to work of disabled workers
Types of activities fundedEducationTrainingPromoting awareness
Why focus on Tourism?Tourism position in the economyLarge segment of the working populationYoung worker demographicNumber of injuries / Claims costsOpportunity to influence OHS culture of
entire B.C. workforceWell organized B.C. Tourism Learning
System
Industry ServicesNeeds and Approach
Desire to understand the industryProcessesFrameworkAssociationsEducation network
Open and flexibleHow best to advance OHS within the industry?What works best for your industry?
BC Tourism OHS Initiative
Major Projects StartedIntegration of OHS into the FoodSafe Level
I courseJoint projectWCB funding of $275,000Identified as key food handlers courseBeginning of OHS integration into Tourism
and Hospitality education and training courses
Major Projects Started
PRIT / WCB PartnershipWCB gold sponsor of PRIT
Partners in People programWCB funding of $50,000 (annually)
Identified as key coordinating agencyHuman resource development focus Focal point to begin:
Industry collaborationTourism Educators collaboration
PRIT / WCB PartnershipThree Initial Objectives
1. Create Industry Advisory CommitteeAssist in understanding industryIdentify OHS needs of industryIdentify opportunities for OHS initiatives
2. Create Educators Working GroupFacilitate integration of OHS into the tourism education
system
3. Create OHS information networkCreate a Tourism OHS website
Industry Advisory Committee
Cross section of industryIndustry leaders, Associations, Labour, Tourism
Educators
Investigating Tourism OHS AssociationPositioned under COTAIndustry managedWCB fundedImportance of Tourism Education Network
recognized
A Tourism OHS Association
Focal point for OHS within TourismCollaborative forum including WCBOHS leadership for industryStrategic planningFunding conduitIndustry liaison with the WCB
Tourism OHS Information Network
Tourism industry OHS web pageOHS prevention information available
onlineBest practices (BC and worldwide)
Electronic course deliverySuppliers onlineOne stop shopping for information and
products
BC Tourism OHS InitiativeLong Term Goals
Increased knowledge of OHS at all levels within the industry
Increased awareness of OHS issues and available solutions
Greater industry ownership of OHS issuesMore widespread OHS activity in the Tourism
sector
Fewer accidents and injuries
Title: B.C. Tourism OHS Initiative
Aimed At:
Components:
Initiated By:
Implications:
Goal: A long-term awareness and education effort designed to improve health and safety in the Tourism Industry.
Current Tourism WorkforceManagers / Owners / SupervisorsFront line employees
Future Tourism WorkforceApprentices / StudentsEducation Network
Industry Advisory CommitteeInd. Leaders, Labour Reps, Educators
Facilitated ByPRIT and WCBLater - OHS Association
OHS Promotion•Awareness of current tools and resources•Create sector specific tools and resources
OHS Education•Current Workforce•Future Workforce
Time / Resources / $$$ , Coordinating BodyProject Management, Project Secretariat
Components:
ImplicationsTime / Resources / $$$ - Coordinating BodyInformation Distribution NetworkInvolvement of Tourism Educators
WCB - Hospitality Focus Report Ergonomic BrochuresDisability Management Program
OHS Promotion OHS Education
•Awareness of current tools / resources•Create sector specific tools / resources
Could Include:Posters / Signs / Brochures
Fact SheetsAdapting existing WorkSafe material
Promoting existing international materialUse of Association Newsletters
Tourism JournalsConferences
WCB - FoodSafe Initiative Serving It Right - planned PRIT partnership
Current Workforce•Workshops•Study Guides•Trainers Guides•OHS Skill Certificates
FutureWorkforceInstructor GuidesStudent Resources
Tourism Educators Opportunities
Importance of OHS education recognizedBy Industry Advisory CommitteeBy WCBFor current and future Tourism workforce
Opportunity to integrate OHS into Tourism Education NetworkFunding available
OHS Association operating budgetBy application to WCB
Facilitated by the association
Planning Session Objectives(Challenges)
Understand key Tourism OHS issuesIdentify some useful existing OHS resourcesUnderstand how OHS is currently
incorporated in the Tourism curriculumsIdentify gaps and instructional needsSuggest what needs to be developed for
most effective tourism OHS deliveryShort term and long term
Agenda
September 1st
9:00am - 2:30pm
Overview of OHS educational resources Overview of the BC Tourism Learning System Identification and discussion of current OHS content and learning
outcomes (all levels) Discussion -- What is needed?
Approaches for including OHS in the curriculums Identification of resources and tools needed Strategies for working together (short and long term)
Discussion - Next steps / initial recommendations / workplan
OHS and TourismWCB Prevention Division
Focussing on important industry sectors7 key focus sectors
ConstructionForestry
Logging and Wood Products Manufacturing
Heavy ManufacturingHealth CareArts performance and entertainmentTourism and Hospitality Industries
Industries Ranked byNo. of Claims
WCB Subclass
Total # of
Accepted
Claims '93-'97
% of Total BC
Claims Rank in BC
1997 Injury Rate for
BC per 100 person-
years of employment
Health Care 32,457 8.4% 1 7
Heavy Manufacturing 30,342 7.8% 2 10
Hotels; Restaurants 27,344 7.0% 3 3
Building Construction 25,836 6.7% 4 12
Logging 17,015 4.4% 5 12
Trucking 16,811 4.3% 6 12
Saw mills 15,045 3.9% 7 7
Auto Sales, Services 14,325 3.7% 8 5
Municipalities 14,039 3.6% 9 6
School Boards 13,867 3.6% 10 2
Hospitality SectorWorker Health and Safety
Hotel / Restaurant sectorTHIRD highest WCB claims in BC120,000+ worker days lost annuallyDirect employer cost : $16 million annuallyIncluding indirect costs :
Estimated Minimum : $75+ million annually
Education and trainingcan play a key role
Restaurant IndustryClaims by type of Accident - 1992 - 1996
Other bodily motion
5%
Overexertion14%
Other8%
Burns and scalds16%
Falls on same level18%
Struck by object23%
Strike against object
8%
Falls from elevation
4%
Tourism SectorWorker Health and Safety
Ranked #1 industry for total no. of WCB claims annually
Direct cost $33 million annuallyIncluding indirect costs increases to:
$165 million annually (minimum estimate)$660 million annually (high end estimate)
Equivalent to:5 - 20% of annual tourism payroll
Tourism OHS Focus AreasTourism I ndustry High Risk CUs
Tourism Industry
Sector
CU Description Classification Unit (CU)
Accommodation Hotel 761017
Accommodation Motel 761024
Adventure Tourism
and Recreation
Golf course 761031
Adventure Tourism
and Recreation
Outdoor Sport Tour 761028
Adventure Tourism
and Recreation
Ski Hill, Gondola Ride 761038
Food and Beverage Pub, Bar, Nightclub, Lounge 761034
Food and Beverage Restaurant / Dining 761035
Food and Beverage Catering Services 761019
Food and Beverage I ndustrial Catering 761018
Transportation Taxi Service 732037
Transportation Bus line, chartered bus tour 732009
Transportation Car, truck rental 741006
OHS Challenges
Young workforceInvincibilityFirst job - afraid to ask questions
Rights and responsibilities
Young supervisors
Seasonal workforceTurnover of workforceCustomer focussed
Tourism SectorWorker Health and Safety
Some Key FactsYoung and inexperienced workers at
higher risk45% of Tourism/Hospitality workforce
under 25
Education and trainingcan play a key role
Tourism OHS Issues
Emotional impact - invincibilityHazard Recognition - increase awarenessOrganizing for OHSSafety orientationSafety inspectionsAccident investigationsSafe work proceduresStrains and Sprains - Ergonomics
Tourism OHS Issues
Real costs of OHS to operationRole of OHS in organization
Link to productivityImportance of H/S CommitteeRoles and responsibilities
HR issuesDiscipline, morale, labour relations
Student WorkSafe
Good starting point for collaboration
WorkSafe CoursesGenerally 8 hours in lengthWorkSafe certificate0.5 unit credit (BCIT OHS Certificate)
Small Business
Supervisor Safety Committee
Hazard Recognition
InvestigatingStrains & Sprains
PreventingWorkplace Violence
WorkSafeCourses
Course Ratings164 Courses - 199914000 Student hours, 50 college
locations in B.C.
Instruction QualityExcellent Poor
Excellent Poor
Usefulness of Course
WorkSafeEducational Material
General principle coursesFor all industriesSome Tourism and Hospitality specific
Case StudiesHazard Recognition photosClass exercisesAssignments
Good starting point for collaboration
Some Current WCB EffortsFoodSafe Level I Partnership
General Hazard Recognition material for Food service environment
Hospitality - Disability Management ProgramGetting a handle on claims and return to work
Ergonomics MaterialBCRI - funded by WCBEducational brochures and workbook
Other WCB Resources
Education sectionWCB Publications and fact sheetsStatistical informationWCB posters / videosWCB Library
Much MaterialNot organized for Tourism specificallyProvides starting point for collaboration
Other Tourism Specific Resources
Many and variedCCOHSNIDMARHSEOSSAAustraliaWebsitesOn line safety certificates
SummaryHuge amounts of OHS material available
WCB and WorldwideOnline
Is it being utilized effectively?
What material, tools, resources are most valuable?
What is missing?
What can be utilized, modified, adapted?
The BC Tourism Learning System
How it can help to
expedite this OHS effort.
Programs Represented
Bachelor Tourism ManagementHospitality ManagementTourism ManagementTourism Career PreparationAdventure TourismCulinary Art
Current OHS content and learning outcomes (all levels)
Discussion Session #1
How well are we doingwith OHS instruction?
Identification oftools and resources
Discussion Session #2
What types of tools and resources are being used, and
what type of tools and resources need to be created?
Approaches for including OHS in the curriculum
Discussion Session #3
What is the best wayto incorporate
OHS in the curriculum?
What is needed now
Discussion Session #4
What are the best strategiesfor working together in the
short and long term?
Next steps,initial recommendations,
and workplan
Discussion Session #5
Recommended