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Blackboard CLOUD SERVICES -‐ INTERNATIONAL
Glenn Philpott
Director, Cloud Services – International Glenn.philpott@blackboard.com
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Anyone Recognise?
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Anyone Recognise?
Lets take a closer look
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Lets take a closer look
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Lets take a closer look
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“GTA V”-‐ Most Expensive Video Game of all time
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“GTA V” compared to Blockbuster Movies
Head to Head Financial Statistics
AVATAR GTA5
Product Spend $240mil
$266mil
Creator 20th Century Fox Rockstar Game
Release Date Dec 10th 2009 17th Sept 2013
First Day $26,752,099 $800mil
After 3 days $77,025,481 Over $1bil
Time to hit $1bil 19 days 3 days
Time to make ~ 4yrs
~ 4 years
Total Revenue $2.7bil (act) Over $5bil est. Over $18mil units forecast
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AVATAR development Environment
World of Warcraft Operational Environment
Location New Zealand 10 Data Centres
Weta Data Centre Calafornia, Texas, France, Germany, Swede, South Korea, China and Taiwan
Data Centre 10,000 sq ft NA Racks 34 NA Processing 40,000 Processors 75,000 Processors RAM 104TB 112.5 TB Data / Storage Just over 1PB 1.3 petabytes Comment The system is 193 in the
top 500 most powerful supercomputers
11.5million users. Figures several years old.
May 2013, with 33m subscribers, Net`lix had 3.14 petabytes of video "master copies," which it compresses and converts into 100 different formats for streaming.
One petabyte of average MP3-‐encoded songs (for mobile, roughly one megabyte per minute), would require 2000 years to play
Movies v Gaming “Data Centre” Stats
Blackboard CLOUD SERVICES currently Managed over 14 petabytes of Storage across the Globe
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Blackboard Cloud Services
Cloud Spectrum
12 http://resource.onlinetech.com/cloud-‐computing-‐spectrum/
SOFTWARE LAYER
INFRASTRUCTURE LAYER
x x
x x x
x x x
Blackboard Cloud Services
Cloud Spectrum – Blackboard Cloud Offerings
13 http://resource.onlinetech.com/cloud-‐computing-‐spectrum/
SOFTWARE LAYER
INFRASTRUCTURE LAYER
x x
Private Cloud
x x
Learn in the Cloud
x x
Open Education
Blackboard Cloud Services
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Cloud Services Network Operations Center (NOC) in Virginia, U.S.
Blackboard technology is mission-‐critical to educational strategy
Follow-‐the-‐sun 24x7x365 in-‐depth coverage
Offering Private Cloud Services since 1999
230+ Full-‐Ome resources based in 4 conOnents
8 producOon Tier 3 Datacenters around the world
Highly Scalable, Reliable & Redundant Infrastructure
Currently managing 14 petabytes of storage
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Blackboard Private Cloud
Bb Cloud Services -‐ Global Data Centre Footprint
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Calgary Virginia (x2) Amsterdam Frankfurt Sydney (x2)
Singapore Opening Aug 2014
New!
Brazil Opening 2015
New!
Our Bb Cloud Services Clients
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1,300+ Educational Institutions 10+ Million Users From 8 Production Datacenters
We serve
around the world!
Bb Cloud Services Core Value Proposition
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Reliability Security
Cost Control
Scalability Fully Managed Service
VALUE
% of Support Cases Resolved within X Days
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1 Day 3 Day 7 Day 30 Day 90 Day March 36.9% 51.8% 70.9% 87.2% 97.2% April 46.4% 59.8% 73.9% 92.9% 98.5% May 54.0% 70.1% 87.3% 97.3% 99.9% June 49.7% 63.9% 80.2% 94.2% 97.7% July 56.6% 68.1% 80.7% 94.2% 98.5%
August 55.6% 69.3% 83.3% 95.1% 98.1% September 50.3% 63.4% 79.3% 96.0% 98.9%
October 52.0% 64.5% 79.5% 94.7% 99.3% November 51.9% 64.7% 78.4% 94.2% 99.0% December 54.2% 66.1% 78.7% 92.4% 97.3% January 62.5% 74.2% 84.9% 95.0% 98.2% February 54.0% 67.5% 81.5% 96.4% 99.3%
March 48.6% 62.5% 76.4% 93.0% 98.0% Last 6 months 54.2% 66.9% 80.2% 94.4% 98.6%
2013 Infrastructure Availability Totals
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Redundant & Secure Infrastructure
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} 100% Power Guarantees
} Multiple, Multi-‐path & Uncapped Tier-‐1 ISP Connectivity
} Redundant, Highly-‐Available Network Architecture
} Datacenter, Network & Data Security
} Growth Capacity Provisioned
} Homogeneous, Cookie-‐cutter-‐model systems deployment
Multi-‐Layered Security & Data Backups
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} Physical Security – 24x7 on-site security; CCTV; ID and biometric access control
} Network Security – Firewalls; Intrusion Detection Systems; 3rd Party Audits; Security Team
} Data Security – multi-layer & off-site data backups and 30-day retention
Bb Cloud Services Engagement Plans
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Solutions that support progressive levels of requirement for uptime, growth and change management
Risk Management & Best Practices
Infrastructure and Support Baseline 24x7x365
Operations and Support
Tier-3/4 Data Center
Tier-1 Redundant Internet
Connections
Highly-Available Network & Storage
Systems Redundant Data
Backups
Entry-level & Small-scale Production
Environment
Standard Enterprise Environment
Technology Lifecycle Management
Partnership for Large-scale Growth
& Sustainability
SILVER GOLD
PLATINUM DIAMOND+
Bb Engagement Plan Options
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Capability Silver Gold Platinum Diamond+
Uptime SLA 99.7% 99.8% 99.9% 99.9%
Test & Development Environment Optional Optional ü ü
Staging Environment Optional Optional ü ü
Project Management: During On-Boarding and Data Migration n/a n/a ü ü
Project Management: Planning and Implementation of Upgrades n/a n/a ü ü
Service Delivery Management Team & Strategic Planning n/a n/a n/a ü
Weekly Review and Planning Calls & Annual On-Site Meetings n/a n/a n/a ü
Academic Change Management - Planning and Training n/a n/a n/a ü
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Reporting
24x7 Monitoring, Management and Reporting
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} 24x7 Monitoring Tools in place – Blackboard Applications Speci`ic, Network, Storage, Critical Systems
} End-‐to-‐End User Experience Monitoring
} 24x7x365 Follow-‐the-‐sun upgrades, escalations management
} Online Aggregate Usage Reporting Tool (“Insight”)
} Centralized Enterprise Management System
Reporting Options
1) Learn In-‐built reports – More and more pre-‐built reports are being created in Learn and made
available directly in Learn
2) Advanced System reporting – Read only access to a DB scheme – Separate DB Scheme / nighly load – Static Ip address provided – ASR User group – loads of community sharing queries and information. – If more tables are needed these can be added – No additional charges
3) Open DB – Full production Copy – Completely separate DB – so no potential to impact
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Q&A
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