Bangor Transfer Abroad Programme Business Communications Lecture 1 Introduction Practical to...

Bangor Transfer Abroad Programme

Business Communications

Lecture 1

Introduction to Practical Business

Communication

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Bangor Transfer Abroad Programme

Business Communications

Lecture 1

Introduction to Practical BusinessCommunication

Course structureCourse Assessment

Bangor Transfer Abroad Programme

Business Communications

Practical Business Communication Skills

First things first who are we?

Peter Rumble

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Business Communications

Who are you?

• Name• Where you are from• One interesting fact

•

Bangor Transfer Abroad Programme

Business CommunicationsCommunication Skills

Why do you need good communication skills?

Bangor Transfer Abroad Programme

Business CommunicationsCommunication Skills

Communication skills are essential for Job placement Job performance Career advancement Success in the new world of work

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Business Communications

Trends in the New Workplace

• Flattened management hierarchies• More participatory management• Increased emphasis on teams [community]

• Heightened global competition• Innovative communication technologies• New work environments• Focus on information as a corporate asset

Bangor Transfer Abroad Programme

Business CommunicationsThe Process of Communication

Receiver

“understands”

message

Sender

has

idea

Possible additional

feedback to

receiver

Sender

encodes

message

Receiver

decodes

message

Channel carries message

Feedback

travels to

senderNOISE

NOISE

Bangor Transfer Abroad Programme

Business CommunicationsThe Process of Communication

How may the sender encode amessage?

Verbally or nonverbally. By speaking,writing, gesturing.

What kinds of channels carrymessages?

Letters, e-mail, memos, TV,telephone, voice, body. Others?

How does a receiver decode amessage?

Hearing, reading, observing.

When is communication successful? When a message is understood as thesender intended it to be.

How can a communicator provide forfeedback?

Ask questions, watch responses,don’t dominate the exchange.

Bangor Transfer Abroad Programme

Business CommunicationsBarriers to Effective Listening (1)

• Physical barriers - hearing disabilities, noisy surroundings

• Psychological barriers - tuning out ideas that counter our values

• Language problems - unfamiliar or charged words

• Nonverbal distractions - clothing, mannerisms, appearance

Bangor Transfer Abroad Programme

Business CommunicationsBarriers to Effective Listening (2)

• Thought speed - our minds process thoughts faster than speakers express them

• Faking attention - pretending to listen• Grandstanding - people rather talk than listen;

talking all the time or listening only for the next pause

Bangor Transfer Abroad Programme

Business CommunicationsTips for Becoming anActive Listener (1)

• Stop talking.• Control your surroundings.• Establish a receptive mind-set.• Keep an open mind.• Listen for main points.• Capitalize on lag time.• Listen between the lines.

Bangor Transfer Abroad Programme

Business CommunicationsTips for Becoming anActive Listener (2)

• Judge ideas, not appearances.• Hold your fire.• Take selective notes.• Provide feedback.

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Business Communications

Nonverbal Communication (1)

• The eyes, face, and body send silent messages. Eye contact Facial expression Posture and gestures

• Appearance sends silent messages. Appearance of business people Appearance of documents

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Business Communications

Nonverbal Communication (2)

• Time, space, and territory send silent messages.

Time (punctuality and structure of)

Space (arrangement of objects in)

Territory (privacy zones)

Bangor Transfer Abroad Programme

Business CommunicationsTips for Improving Your Nonverbal Skills (1)

• Establish and maintain eye contact.• Use posture to show interest.• Improve your decoding skills.• Probe for more information.• Avoid assigning nonverbal meanings out

of context.

Bangor Transfer Abroad Programme

Business CommunicationsTips for Improving Your Nonverbal Skills (2)

• Associate with people from diverse cultures.

• Appreciate the power of appearance.• Observe yourself on videotape.• Enlist friends and family.

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Business Communications

Practical Business Communications Situations

Internal within an Organisation

External with connected / close Stakeholders

External with wider Stakeholders

Bangor Transfer Abroad Programme

Business Communications

Practical Business Communications Situations

Intranet

Extranet

Internet

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Business Communications

ASsessement

Assessment of Practical Business Communications

A Presentation to be made on the 31st October 2013

Bangor Transfer Abroad Programme

Business Communications

ASsessement

Assessment of Practical Business Communications

A Presentation

A Group Team Effort Gong Ho

Bangor Transfer Abroad Programme

Business Communications

ASsessement

Assessment of Practical Business Communications

A Presentation

A Group Team Effort Gong Ho

10 minutes maximum – cut off

Bangor Transfer Abroad Programme

Business Communications

ASsessement

Assessment of Practical Business Communications

A Presentation

A Group Team Effort Gong Ho

10 minutes maximum – cut off

Subject – to research

Bangor Transfer Abroad Programme

Business Communications

Assessment of Practical Business Communications

COPY THIS DOWN SVPSelect a second tier city of China that is relatively

unknown to you and not in your home province of Henan and prepare a short presentation giving concise, clear and relevant information on the key economic / industrial strengths/characteristics such as infrastructure of the city/area.

Audience = potential foreign investors

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Business Communications

ASsessement

Assessment of Practical Business Communications

First step

Form a team of 5 now…..

Give list of names and numbers to me.

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Business Communications

ASsessement

Assessment of Practical Business Communications

Second step

Agree a second tier city with me

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Business Communications

Assessment of Practical Business Communications

Third step

Agree a planEnds

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Business Communications

End