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Copyright© Sky Assist 2009 Visit our web site : www.skyassist.com
Assist
BagAssist BDS
Description• Isa“stateoftheart”fullyautomatedweb-basedsoftwareforcourier companies that : -Downloads,decodesandloadsBDOfilesintoastructureddatabase. -VisualisationofBDOinuser-friendlyscreens. -Assiststhecall-centretobetterorganisethebaggagedeliverytothe passenger. - Automated file update sent to BDS FTP server with delivery status (UP–acceptedbycourier,OF–indeliverywithestimateddeliverytime, OD–delivered,UN-Notdelivered). -Supportsthetrackinginfo,inordertofollow-upthedeliveryofthebag. -LimitedchangessenttoWorldTracerusingcustomerPIDs(address, contactinfo,agreementorremarks). -SearchBDOforBDOsnotreceivedthroughBDSnormalprocess.
• PrintBaggagelabel,passengerdeliveryvoucheranddeliveryprintlist.
• Exporttocourierinternalsystems.
KeyBenefits• Productivityincreaseforthecouriercompany:-Nearlyreal-timeinformationaboutplannedbaggagepick-up.-Scanningofbaggagelabelandautomatedupdateoffilestatusin onlineorbatchmode.-LimitedupdateofWorldTracerdeliveryinformation.
• (Re-)printofbaggagelabel,passengerdeliveryvoucheranddeliverylist.
• Simplificationofthecontactproceduresforthecouriercall-centreagents.
• Deliverydatacanbeexportedtootherinternalsystems.
• Up-to-dateandcorrectdeliveryinformationforpassengerqueryingon WorldTracerweb.
• Increasetraceabilityandvisibilityfortheairlineinregardstoqualitystatus ofthecouriercompany.
BagAssist BDS
CouriercompaniesCourier companies
SA-Fiche_BDS-Hosting.indd 1 3/11/09 11:52
Copyright© Sky Assist 2009 Visit our web site : www.skyassist.com
HostingcentrecapabilitiesforallSkyAssistproducts:• 2:1protecteddatacentrerunningdatabaseandapplicationservers
onVMWarevirtualenvironment.
• Available24/24,7/7.
• Resilienceguaranteedthroughdatacentre,powervaulttapeback-up.
facilitiesandresilienceofferedthroughthevirtualenvironment.
• GatewaytoAtlantawithhighstabilityandperformancethroughfull
redundantIPVPNtoSITA’sISNetforWorldTracer®access.
KeyBenefits:• HostingcapabilityforSkyAssistcustomerbasethatdonothaveown
ITcentre.
• Outsourced to hosting professionals, with network capability to
WorldTracer®includedascentreofexcellence.
• VirtualenvironmentsharedbetweenSkyAssistcustomers,implying
attractivehostingpriceswithlowinvestment.
• Availablenearlyimmediately,meaningfasterimplementation.
• LocatedinBelgium,closetoSkyAssistoffices.
Customers:
Fig2.WorldTracerfilelimitedupdate
Hostingservices
Fig1.CallcenterrecallBDO&queueBagAssist
BDS
SA-Fiche_BDS-Hosting.indd 2 3/11/09 11:52
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