Aspire overview

INTRODUCING

ASPIRE

LIFESTYLES

DELIVERING

THE EXCEPTIONAL

WITHOUT EXCEPTION

Aspire Lifestyles is the culmination of the strategic merger

of three of the world’s premier concierge and personal

assistance companies

The world’s most

prestigious brands

rely on Aspire

to provide highly personalized

Concierge and customer

engagement solutions

400+ professionals

working

across

the

globe

19 globally integrated

concierge centers

around the world

Dubai Seoul

Shanghai Sydney

24 hours a day

delivering white glove service

365 days a year

Unmatched

global capabilities

19 concierge centers around the world

support for 90+ languages & dialects

1600 global brands supported

Integrated global concierge CRM platform

1.43 mil calls received annually

1.18 mil requests handled/year

66 million customers

Aspire is a subsidiary of International SOS, the world's leading medical and travel security risk services company.

Headquartered dually in Singapore and London, our 11,000+ employees care for clients across the globe from more than 700 locations in 89countries.

DIFFERENCE

OUR PRODUCTSOUR PASSION

OUR PHILOSOPHYOUR PEOPLE

OUR PLATFORM

THE

Our Products

Engage…

Aspire Concierge

Indulge…

Aspire Benefits

Reward…

Aspire Rewards

Care…

Aspire Assistance

Protect…

Aspire Insurance Advisors

Our Passion

We are passionate about delivering

memorable experiences

For 25 years, leading brands have

trusted uswith their most precious assets:

their customers

66 million customers

300 clients

50% of our clients are in the

financial services industry

What our customers are saying…

“Your research, presentation

and follow-up were remarkable.

I have had personal assistants,

executive assistants and

access to other concierge

services and this was one of my

best experiences.”

“I can’t thank you

enough for tracking

down a 70 year old

liquor for his good

friend's 70th birthday.”

“You've been excellent.

This is a once in a life

time experience and I'm

never going to forget

you. Thank you.”

“To say I was impressed and

grateful was to say there is a

grain of sand on the

beach...I can’t find the words

to express my gratitude and

thanks to the Concierge

service.”

“Originally I got this credit

card for the access to airport

lounges while traveling, but

now I think the real benefit is

the concierge.”

“I was so impressed with the level

of service I received. I am so

pleased to receive this level of

professionalism, cordiality,

formality, and warmth in the U.S.

My Concierge went above and

beyond what needed to be done.”

“You've been amazing. This

is unlike any other card or

service I've ever had.”

Our Philosophy

Behind every

great brand is a

great brand experience

The Customer Experience

is what

drives loyalty

Every interaction is an

opportunity

to extend and strengthen a

customer

relationship

Our People

Our team comes fromthe best hotels

the finest restaurants

and knows how to deliver

amazing service

& luxury travel companies

Mark Crawford

Transition Lead

Executive

Hani Sedhom

Information Technology

Lindsay Gibson

Learning &

Development

Linda Sperling

Marketing &

Communications

Joan Stack

Human Resources

Jenny Westen

Human Resources

Rachel Groenhout

Human Resources

Denise Carlson

Human Resources

Aspire Transition Team

Mary Naylor

CEO

Heather Massey

CFO

Lori Byrne

SVP,

Sales & Marketing

Dan Fontaine SVP,

Technology

Tim Gordon SVP,

Service Delivery

Mark Shore

VP, Partnership

Marketing

Lori Murphy

VP,

Client Services

Aspire Americas Leadership

Our Platform

The first truly integrated and culturally

relevant global concierge &

customer assistance platform

Global Concierge Centres Global Scale: Delivery from 21 Countries, 64 states/provinces/cities

Singapor

e

Japan

Beijin

g

Russia

US

A

Canada

UAE

Hong Kong

Hawaii

Alaska

Shanghai

South Africa

United

Kingdom

Vietna

m

South

Korea

Philippine

s

Taiwa

n

Thailan

d

Indi

a

Malaysia

Indonesi

a

New

Zealand

Australi

a

Concierge Centres

Home-based

Projected 2014 /

early 2015

Brazil

Mexic

o

Phone E-mail Mobile app

Social media SMS Online chat

Multiple access channels

GLOBAL

PRESENCE

LOCAL

EXPERTISE

Our Innovations

We are continually recognized

SERVICE

INNOVATION

ETHICS

for EXCELLENCE in

Our awards

We were the first in the industry

to achieve Tier 1 PCI compliance

to launch an online city guide &

private label concierge website

with a private label mobile

concierge application

Global ISO 9001: 2008 quality

certification

Recipient of CIO Award 2013

by CIO Asia Magazine

We continue our tradition of

innovation…

Concierge Website

Mobile App

Global Benefits Management

Points Place – Rewards Platform