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ARTUR (DERVISH) DERWISZYNSKIHead of Industry, Financial Services, CEE at SAP
35. Finančna Konferenca, Portorož, May 8th 2018
MASSIVE DISRUPTION IN FINANCIAL
SERVICES
1ST LAYER OF DISRUPTION: CUSTOMERS
• Clinton
Telephone 75 years
Radio 38 years
Television 13 years
Internet 4 years
YouTube 10 months
PokemonGo 19 days
HOW MUCH TIME TO GET 50M USERS
Millennial Disruption Index, April 2017
71% of millenials
rather go to a dentist
than listen to a Bank
Advisor!
Customers go mobile
9,100Branches
closed in
2017
50,000Banking
jobs cuts
1997Level of
employment
2.8 m people
48,000Branches
closed
since 2008
Source: The European Banking Federation, 2018
5000m
2017
25k
1985
750m
2000
AT&T + &^$*@(! -> MOBILE IS NOT WORTH INVESTING (IN 1985)
NOKIA + ‘TOO FRESH TO DISCLOSE’-> SMARTPHONES ARE NOT FOR CALLING (IN 2004)
• First attempt - idea rejected
• Total cost €1.14M
• Rhineland-Palatinate Court of Auditors said “unrealistic”
2ND LAYER OF DISRUPTION: REGULATIONS
• Revised Payment Services Directive (aka PSD 2 / PSD II)
• General Data Protection Regulation
• …more to come…
227M active accountsLess than 10 ppl in compliance reportingRegulators/agencies – direct accessOne database for all finance
VS
3RD LAYER OF DISRUPTION: COMPETITIVE ENVIRONMENT
New Technology
Banking is being extensively disrupted and re-imagined
New EntrantsIndustry convergence
Fully Personalized Lifesystyle & Location based
Consumer
Propositions: Etc. Etc. PSD II ….
INDUSTRY IS NOT A BAREER
• Amazon Lending: $1bn in SMB loans in 2016
• Tencent: 1b active (!) users, 350m bind banking account with WeChat
• Tesla: no driver insurance starting 2020
• Uber: the highest number of new SMB accounts in 2015; morethan Wells Fargo, BofA and Chase – TOGETHER !!!
https://www.sfchronicle.com/business/article/Facebook-isn-t-a-bad-actor-Zuckerberg-tells-12823194.php
• Amazon Lending:• $337M 2015 -> $661M 2016 -> $692M 2017
4TH LAYER OF DISRUPTION: TECHNOLOGY
• Merger – 2000
• Last data warehouses modernization – 2017
• Number of databases acting as a ‘single point of truth’ – 57 (average for unicorns – 3)
• Bernie Madoff -> Chemical Bank (1986) -> CMB takes over CB (1991) -> 22y ‘operating’ a scheme
Incumbents are Fighting Back …
The voice
biometrics
authentication
capability
identifies
customers through
their voice print,
which, similar to a
fingerprint, is
unique to each
person. > 1 million
banking clients in
Asia Pacific are
using this today 3
Money’s best
Mobile App for its
broad
functionality:
transfers, call
back scheduling,
touch ID, remote
security
disabling, intuitive
menu, branch
locator, rewards
& more2
Business Review
Weekly’s most
innovative
company for its
CommBank
Property App
which ties
property
searching,
affordability
pricing & loan
eligibility. 6
1.Rabobank.com2.Money.com3.Citigroup.com4.Barclays.com5.DBS.com6.Afr.com
Most innovative
traditional bank
at Dutch Fintech
Awards for its
ability to adapt
to digitalization
trends,
streamlining &
upgrading
existing
products &
validating new
services 1
Rise, a community
of FinTech
startups, along
with corporate
clients and other
experts, to work
on Barclays’
customer and
business
opportunities and
together help to
create the future
of financial
services. 4
“World’s Best
Digital Bank” by
Euromoney for
embracing
biometrics, AI &
intuitive
technology 5
Customer
EngagementCompliance
(IFRS, BIII…)
Profitability
Existing Legacy
Product
Agility
Incubation
Rapid & agile protoyping
End-to-End business processes in a box
Design thinkinh
Expand step by step into industry fluidity
Share experiences to plan long term transformation
(buy time)Discrete
critical
improvements
… by balancing Digital Improvement and Disruption …
Collaborate & Co-Innovate with FinTechs
The Patterns of Success are Emerging
Inclusive
Digital
Culture
Rejuvenated
Talent Pool
Collaboratio
n with 3rd
parties
Custom
er
Centricit
y
Investments
in Next-Gen
Technology
… and at the same time leverage Key Disruptive Technologies!
Artificial
Intelligence Hyper-
Connectivity (IoT)
Open
Architecture
(API)
Natural
Language
Processing
Cloud
Blockchain
LEONARDO HIGHLIGHTS - 70 FINANCIAL SERVICES USE CASES ANDPROTOTYPES
Artificial
Intelligence Hyper-
Connectivity (IoT)
Open
Architecture
(API)
Natural
Language
Processing
SAP
Cloud
Blockchain
378.000CORPORATES
How SAP helps?
25INDUSTRIES
Hyper - Connectivity
Natural Language Processing
Open Architecture
Blockchain
AI
Cloud
PARTNERSHIPS
TECHNOLOGY
Digital Core Banking E2E
EXECUTION
Innovation Services
Leonardo Centers
Partners
Building a Vibrant Innovation Ecosystem
with You!Customers
System
Integrators
Technology
Partners
Venture Capital
.
Fintechs |
Insurtechs
Digital Partners
Accelerators
SAP Start-up
Programs
Digital Transformations for Customers of all Sizes
All Regions
cloud hybrid on premise
Global
Regional
Local,
Specialized
97% of Banks in the Forbes 2000 innovate with SAP solutions.
All areas of a banks value chain
• 12,000+ banks in 142 countries are SAP customers
• SAP supports 200 million+ active bank accounts
• Our banking customers manage 70 trillion+ in assets
97%
All Lines of Business
All Deployment Options
Retail
Banking
Commercial
Banking
Capital
Markets
Wealth
Management
Central
Banks
Fintech
SAP is global leader in driving digital transformation!
31.12.2017:600.000 visitorsTop 100 attraction in DE
MAKEBIGBUSINESSDREAMS
COME TRUE
Thank youArtur Dervish Derwiszynski
GEIERLAY FACTS AND FIGURESLocation: Mörsdorf
Construction: cable-stayed bridge
overall length: 360 m
Width: 0.85 m running surface, 1.40 m cable railing (trapezoidal cross-section)
Longest span: 360 m
construction height: 1.5 m (including cable railing)
Load capacity: 76.5 t
building-costs: 1,140,000 euros
start of building: May 26, 2015
Completion: September 30, 2015
Opening: October 3, 2015
Toll: no
% of people not entering the bridge: 20
Visitors (as of 31.12.2017) 600.000
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