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3. 1. Getting Started
3.1 Getting Started
Intro Splash (Slide Layer)
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3.2 Objectives
1. Sick Time
1.1 Sick Time
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1.2 Sick Time Scenario
1.3 Scenario: Answer
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1.4 How To Use Sick Time
2. Short-term Disability
2.1 Short-term Disability
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2.2 Short-term Disability
2.3 Short-term Disability Scenario #1
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2.4 Scenario #1: Answer
What's the New Benefit? (Slide Layer)
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How do I use it? (Slide Layer)
What about returning to work? (Slide Layer)
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4. What's Different
4.1 What's Different?
4.2 2017 Time Off Policies (As of Jan. 1, 2017)
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4.3 Third-party Benefits Administrator
4.4 Third-party Benefits Administrator
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4.5 How to Contact Sedgwick
1. Pre-Test Module 1
Q1.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
Correct Choice
X Correct
Distractor
Distractor
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Correct (Slide Layer)
Incorrect (Slide Layer)
2. Pre-Test Module 2
Q2.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
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Correct Choice
X Correct
Distractor
Distractor
Correct (Slide Layer)
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Incorrect (Slide Layer)
3. Pre-Test Module 3
Q3.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
Correct Choice
X Correct
Distractor
Distractor
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Correct (Slide Layer)
Incorrect (Slide Layer)
4. Pre-Test Module 4
Q4.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
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Correct Choice
X Correct
Distractor
Distractor
Correct (Slide Layer)
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Incorrect (Slide Layer)
5. Pre-Test Module 5
Q5.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
Correct Choice
X Correct
Distractor
Distractor
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Correct (Slide Layer)
Incorrect (Slide Layer)
6. Pre-Test Module 6
Q6.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
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Correct Choice
X Correct
Distractor
Distractor
Correct (Slide Layer)
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Incorrect (Slide Layer)
7. Module 1 Final Assessment
Q7.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
Correct Choice
X Correct
Distractor
Distractor
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Feedback when correct:
Correct Feedback here.
Feedback when incorrect:
Incorrect feedback goes here.
Correct (Slide Layer)
Incorrect (Slide Layer)
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8. Module 2 Final Assessment
Q8.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
Correct Choice
X Correct
Distractor
Distractor
Feedback when correct:
Correct Feedback here.
Feedback when incorrect:
Incorrect feedback goes here.
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Correct (Slide Layer)
Incorrect (Slide Layer)
9. Module 3 Final Assessment
Q9.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
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Correct Choice
X Correct
Distractor
Distractor
Feedback when correct:
Correct Feedback here.
Feedback when incorrect:
Incorrect feedback goes here.
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Correct (Slide Layer)
Incorrect (Slide Layer)
10. Module 4 Final Assessment
Q10.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
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Correct Choice
X Correct
Distractor
Distractor
Feedback when correct:
Correct Feedback here.
Feedback when incorrect:
Incorrect feedback goes here.
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Correct (Slide Layer)
Incorrect (Slide Layer)
11. Module 5 Final Assessment
Q11.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
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Correct Choice
X Correct
Distractor
Distractor
Feedback when correct:
Correct Feedback here.
Feedback when incorrect:
Incorrect feedback goes here.
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Correct (Slide Layer)
Incorrect (Slide Layer)
12. Module 6 Final Assessment
Q12.1 Multiple Choice
(Multiple Choice, 1 points, 1 attempt permitted)
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Correct Choice
X Correct
Distractor
Distractor
Feedback when correct:
Correct Feedback here.
Feedback when incorrect:
Incorrect feedback goes here.
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Correct (Slide Layer)
Incorrect (Slide Layer)
13. Final Question Bank
Q13.1 Multiple Choice
(Multiple Choice, 1 points, 2 attempts permitted)
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Correct Choice
X Playback speed
Background noise
Treble and bass
Feedback when correct:
That’s right!
Feedback when incorrect:
That’s incorrect.
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Correct. (Slide Layer)
Incorrect. (Slide Layer)
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Try Again (Slide Layer)
Q13.2 Multiple Choice
(Multiple Choice, 1 points, 2 attempts permitted)
Correct Choice
X Contacts
Quality Monitoring
Customer Experience
Feedback when correct:
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That’s right!
Feedback when incorrect:
That’s incorrect.
Correct. (Slide Layer)
Incorrect. (Slide Layer)
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Try Again (Slide Layer)
Q13.3 Multiple Choice
(Multiple Choice, 1 points, 2 attempts permitted)
Correct Choice
X Click Supervisor Dashboard
Open Contacts application
Open Customer Experience application
Feedback when correct:
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That’s right!
Feedback when incorrect:
That’s incorrect.
Correct. (Slide Layer)
Incorrect. (Slide Layer)
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Try Again (Slide Layer)
Q13.4 Multiple Choice
(Multiple Choice, 1 points, 2 attempts permitted)
Correct Choice
X Desktop activity
Both audio and desktop activity
Neither desktop activity nor audio
Feedback when correct:
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That’s right!
Feedback when incorrect:
That’s incorrect.
Correct. (Slide Layer)
Incorrect (Slide Layer)
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Try Again (Slide Layer)
Q13.5 Multiple Choice
(Multiple Choice, 1 points, 2 attempts permitted)
Correct Choice
X Click Preferences on the screen displaying the call list
Click Supervisor Dashboard in the Quality Monitoring application.
Click Monitor in the Contacts application.
Feedback when correct:
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That’s right!
Feedback when incorrect:
That’s incorrect.
Correct (Slide Layer)
Incorrect (Slide Layer)
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Try Again (Slide Layer)
Q13.6 Multiple Choice
(Multiple Choice, 1 points, 2 attempts permitted)
Correct Choice
X Click Preferences on the Home screen
Click Supervisor Dashboard in the Quality Monitoring application.
Click Monitor in the Contacts application.
Feedback when correct:
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That’s right!
Feedback when incorrect:
That answer is incorrect.
Correct (Slide Layer)
Incorrect. (Slide Layer)
Published by Articulate® Storyline www.articulate.com
Try Again (Slide Layer)
Published by Articulate® Storyline www.articulate.com
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