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April 2011 NC Division of Child Development 1
April 2011 NC Division of Child Development 2
SEEK AwarenessSubsidized Early Education for Kids
April 2011 NC Division of Child Development 3
Overview
• History of the Process
• Components of the System
• Advantages of the System
• Time Line for Implementation
April 2011 NC Division of Child Development 4
Infrastructure
• Project Manager
• Teams
-Business Requirements
-Technical
-Policy
April 2011 NC Division of Child Development 5
Infrastructure
• Teams– Implementation– Business Rules
• Project Director and Project Coordinator
April 2011 NC Division of Child Development 6
SEEK System
• Request for Proposal (RFP)
• Proposal
• Office of Procurement and Contract Services
• Division of Purchasing and Contracts
• Affiliated Computer Services (ACS) State & Local Solutions, Inc.
April 2011 NC Division of Child Development 7
SEEK Components
Phase I
Automated Attendance Reporting
April 2011 NC Division of Child Development 8
• Child Care Magnetic Stripe Card
• Receipt of Card
• 1-800 Customer Service
Line
• What’s New on DCD Website
Phase I - Parents
April 2011 NC Division of Child Development 9
Phase I - Providers
• Point-of-Service (POS) Device
• Provider Flyer and Alerts
• E-mail Address
• Provider Packet
April 2011 NC Division of Child Development 10
Phase I - Providers
ACS Provider Mailing
• Introductory Letters
• SEEK Pilot and County Rollout
• Provider Agreement and Banking Information
• Facility Location Confirmation Form
• Equipment Installation Guidelines
April 2011 NC Division of Child Development 11
Phase I - Providers
• SEEK Awareness Sessions
• On-site Training and Materials
• 1-800 Provider Information Helpline
• Automated Response System (ARS)
April 2011 NC Division of Child Development 12
Phase I - Local Purchasing Agencies
• Subsidized Child Care Reimbursement System (SCCRS)
• Automated Attendance Report
• Existing Payment System
April 2011 NC Division of Child Development 13
SEEK Components
Phase II
Payment Delivery
April 2011 NC Division of Child Development 14
Phase II
• Subsidized Child Care Reimbursement System (SCCRS)
• Payment Calculation
• Direct Payment to Providers
• Training
April 2011 NC Division of Child Development 15
Advantages of SEEK
• Time and Attendance Recorded Timely
• Provider Payment Process Efficient and Concise
• Family-focused Services
• Program and Administrative Costs Reduced
April 2011 NC Division of Child Development 16
Statewide Training
• Parents and Responsible Adults
• Child Care Providers
• State Staff and Partners
• Local Purchasing Agency Staff
April 2011 NC Division of Child Development 17
Implementation of System
• Pilot Counties
• Reviews and Assessment of System
• Revisions
• State-wide Rollout
April 2011 NC Division of Child Development 18
Contact Information
• The ACS Provider Helpline for pre-installation questions:1-866-217-1076
• The ACS Provider Call Center for post-installation questions:1-877-606-2776
• Subsidy Services Section, Division of Child Development
Telephone: 919-662-4561, extension 7059
or 1-800-859-0829, extension 7059
• Division’s web site: http://ncchildcare.dhhs.state.nc.us
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