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“Preparing for the evolution and changes in the 9-1-1
Communication Centre”
Presented by:
Yves Laliberté, President
Mark Thompson, 911 Solution Architect
Agenda & objectives
Agenda
Trends that will impact 9-1-1 Communication Centres
Migrating to NG9-1-1 – what are the implications for PSAPs
Demonstration of future solutions and capabilities
Q & As
Objectives:
Prepare for the future of NG9-1-1 in Canada
Shared mission: “It is about saving lives”
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2017 2018 2019 2020 2021 2022 2023 2024
CRTC NG9-1-1 Decision
ILECs complete lab trials
ILECs complete NG9-1-1 networks
All TSPs and PSAPs should be NG9-1-1 compliant before this date*
TSPs and PSAPs able to start providing NG9-1-1 Voice to the public*
WSPs able to support NG9-1-1 Text Messaging to the public
ILECs decommission legacy 9-1-1 networks
* Estimate only as PSAPs not under CRTC jurisdiction
PSAPs able to start providing NG9-
1-1 Text Messaging to the public*
**CISC also being requested to provide the CRTC with recommendations on topics such as: technical specs for RTT-based NG9-1-1 Text Messaging; industry best practices and standards related to the reliability, resiliency, and security of NG9-1-1 networks in Canada; the technical details of NG9-1-1 network interconnections; and NG9-1-1 public education campaigns.
Ongoing CISC activities to support the transition to NG9-1-1 (detailed in the decision appendix)**
CRTC 2017- 182 (June 2017)
CRTC approves NENA i3 standards
On Nov 30, 2015, CRTC Telecom Decision 2015-531 approved the ESWG Report ESRE0070 recommending the adoption of the NENA i3 Architecture as the foundation for NG9-1-1 in Canada.
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We have a framework to build with!
What drives NG9-1-1 and a call to action?
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NG9-1-1 is not:
NG9-1-1 is not something you can buy and plug into your existing public safety network, miraculously transforming a legacy environment into a “next generation” environment. And yet, it’s often described that way.
NG9-1-1 can be described as a “solution.” It is comprised of several components, each with a specific Functional Element that provides what the National Emergency Number Association (NENA) describes as a functional framework that provides definitive services that work in harmony. By themselves, any one of these components itself is not “next-generation 9-1-1.”
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Why NG9-1-1?
Market reasons: 30million wireless subscribers in Canada Citizen expectations and activities are evolving Everyone and everything are getting connected Industry reasons: Fully replace Enhanced 9-1-1, with all capabilities and functions in
place today and be able to scale Add capabilities to support changes for current and new types of
Originating Service Providers Add flexibility for the PSAPs and 9-1-1 Authorities Add capabilities to integrate and interoperate with emergency
entities beyond the PSAP
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https://www.statista.com/statistics/462371/total-number-of-sms-and-mms-message-canada/
Some trends driving change in 911
NG9-1-1, ESInet
5G
IoT
Broadband
9-1-1 smartphone applications
RTT (real time text)
Telematics
Connected everything
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Smart cities
A2P SMS
Drones
AI (artificial Intelligence)
M2M
Digitization
Driverless cars
Consumer behavior & habits
Connectivity forecast
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Need to Call 911? There’s an App For That!
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Data explosion
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Operating in a world of multidimensional change
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What will this mean for the PSAP 9-1-1 Centers?
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Transition to NG9-1-1
9-1-1/ E9-1-1 NG9-1-1
Stationary (land lines) Mobile
Local Provincial/National
Static data Dynamic data
Tabular/Geographic Geographic Information System
Analog Internet Protocol
Voice and Limited Data A great deal more data
Closed systems Secured systems
ALI Databases Validation / Routing Engines
Selective routers Soft switches
Premise-based CPE Premise-based CPE/Network and Hosted solutions
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NG9-1-1 expected PSAP Benefits
Text/IM to 9-1-1
Files to 9-1-1, such as photos or video clips
Streaming video
Telematics and sensor data
Nomadic and/or mobile call taker workstation
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NG9-1-1 PSAP Benefits, cont’d
PSAP “on-the fly” or Virtual PSAP
Business continuity & recovery
Policy-based alternate routing with new options
Data exchange compatibility
Additional Policy-based routing for:
Language preference of caller
Special skills
Type of technology
IM, Sensor, Satellite phone
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NG9-1-1 Responder Benefits
Informative data to PSAP and field responders
Triage capability to manage data flow
International standards for data interfaces
Adaptable for future needs
Text/IM via 9-1-1
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NG9-1-1 Responder Benefits cont’d
When available and requested: (pull vs push)
Files via 9-1-1, such as photos or video clips
Situational awareness
User data
Floor plans
Streaming video
Telematics data
Sensor data
IP cameras
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NG9-1-1 (i3) PSAP
NG9-1-1 PSAP (i3 PSAP)
The roadmap to NG9-1-1 (NENAi3): Connection to Next Generation 9-1-1 Core Network Services ESInet ( Bell Bid13v16 & Telus TID08 -
LIS; ESRP; ECRF; LVF; AL; PRF; etc.) Multimedia Call Handling Computer Aided Dispatch Management Console Interactive Media Response Incident Data Exchange PSAP Incident Record Handling Administrative PBX Radio Interface Records Management, Jail Management, Courts and other systems Responder Data Services Outgoing Alerts & notifications System Alarms Border Control Function Management Information System Map database Time Server Logging Service Security
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These are the individual functional elements that each PSAP will need to address in order to transition and coordinate interoperability to NG9-1-1: (NENAi3)
Develop a transition plan - 2020 plan
Review core systems evolution:
ESInet connectivity (TID08 & BID13v16)
GIS data
9-1-1 multimedia call handling
PBX & 9-1-1 Call Center
CAD
Call Logging (multimedia)
Reporting
IT systems & Security
Review policies and operations
Review HR practices
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PSAP transition to NG9-1-1 (i3 &IP)
Getting ready for 2020
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2017 2018 2019 2020 2020
days 90 365 365 820 1185
months 3 12 12 27 39
quarters 1 4 4 9 13
budget cycles 1 1 2 3
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In Summary
• More data & databases
• New processes & capabilities
• New technologies • More & less location
info) • More frequent
changes • On going training • Virtual PSAPs • Virtual Agents • Borderless • New policies • IoT
• IT support • Funding • Potential
consolidations • Migration • Security • Interoperability • Integration • Collaboration • Compliance &
reporting • Social media • Public relations • Analytics
NG9-1-1
Qs & As,
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Thank you!
Member of: NENA, CITIG, APCO, ESWG, ACUQ, AEAA
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