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BENCHMARKING (BENCHEIT)
“Higher education IT benchmarking 2014”
Ilkka Siissalo, CIO
University of Helsinki
Teemu Seesto, IT-secretary, FUCIO
Network of Finnish Universities’ Chief IT Officers
Yvonne Kivi, project manager
University of Helsinki
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 1
It's not just about the amount, but also about the style.
BENCHMARKING (BENCHEIT)
• A EUNIS taskforce
• Yearly survey
• Free of charge
• Tools: Excel, Eduuni
• Aim is to compare IT costs and volumes in
higher education institutes
• Started in its present form in 2010, on the
initiative of Finnish CIOs (FUCIO)
• In the first year 33 Finnish HEIs participated in
the survey (of 14 universities + 24 universities of
applied science= 38)
• 2012 we invited a few European HEIs to
participate and try out the survey and give us
feedback
• 2013 all European HEIs were welcome to
participate
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 2
BM2014 – Survey / Introduction
BENCHMARKING (BENCHEIT)
• In 2015 we had 49 participating
HEIS:* – From Finland: 32 HEIs ( 12/14 universities, 20/24
universities of applied science)
– Sweden: Linköping university, Luleå university of
Technology, Royal institute of Technology, Stockholm
university, University of Gothenburg, Uppsala university
– Norway: Norges teknisk-naturvetenskapliga universitet,
Universitetet i Oslo, Universitetet i Bergen, Universitetet i
Stavanger, Universitetet i Tromsø
– Denmark: Syddanske universitet
– Germany: Ernst-Abbe-Fachhochschule Jena, Westfälische
Wilhelms-Universität Münster
– Greece: Aristotle University of Thessaloniki
– Netherlands: Fontys Hogescholen
– Slovenia: Univerza v Ljubljani
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 3
BM2014 – Survey / The participants
*total list of participants is at the end of this presentation
BENCHMARKING (BENCHEIT)
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 4
BM2014 – Survey / The participants
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
0 10000 20000 30000 40000 50000
Finnish UAS
Finnish UNI
Norwegian UNI Swedish UNI
Other
Average size of org. in M€
Personnel FTE
Student FTE
0 5 10 15 20 25
Finland UAS
Finland UNI
Norway
Sweden
Germany
Denmark
Greece
Netherlands
Slovenia
Participants 2014
BENCHMARKING (BENCHEIT)
• A joint effort
• Project group
- Teemu Seesto, University of Turku
- Kari Kataja, HAMK University of Applied
Sciences
- Esko Ala-Peijari, AAPA-network of
Universities of Applied Sciences
- Ritva Suojärvi-Mäkinen, Metropolia
University of Applied Sciences
- Markku Närhi, University of Jyväskylä
- Yvonne Kivi, University of Helsinki
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 5
BM2014 – Survey / Working with Bencheit
• Steering group - Ilkka Siissalo, University of Helsinki, Chairman - Kimmo Pettinen, Laurea University of Applied Science,
Vice chairman - Yvonne Kivi, University of Helsinki, Secretary - Esko Ala-Peijari, AAPA network - Kari Kataja, HAMK University of Applied Science - Pekka Kähkipuro, Aalto University - Kurt Gammelgaard Nielsen, University of Southern
Denmark - Anders Nordin, Luleå University of Technology - Jussi-Pekka Pispa, Tampere University of Technology - Jaakko Riihimaa, Seinäjoki University of Applied
Sciences - Tuomo Rintamäki, Helsinki Metropolia University of
Applied Sciences - Ole Langfeldt, Norwegian University of Science and
Technology - Teemu Seesto, Network of Finnish Universities’ Chief
IT Officers
BENCHMARKING (BENCHEIT)
– The survey is an Excel workbook,
distributed via Eduuni
– Analysis also in Excel, choose which
HEIs you want to compare yourself
with
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 6
BM2014 – Survey / Tools
http://www.eduuni.fi/http://www.eduuni.fi/
BENCHMARKING (BENCHEIT)
• Voluntary participation
• Emphasis on costs and
volumes of technology
• Cash flow based
fluctuation between years
especially for one organisation.
• Participants see each others
complete data.
• Data and analysis is for participants only.
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 7
BM2014 – Survey / Principles
0
100
200
300
400
500
600
700
0
10
20
30
40
50
60
2010 2011 2012 2013 2014
IT costs in million €
Number of participants
BENCHMARKING (BENCHEIT)
BM2014 – Survey / Dimensions
8
Oth
er or u
nsp
ecified
Ou
tsou
rcing
Facilities Staff
Softw
are H
ardw
are
Background info
Account groups
Infrastructure - Operative - HPC Workstations - Workstations - Printing IT Service Desk Data networks: LAN & WAN Voice services - Telephony - Phone calls Business applications - Finance - Human resources - Facilities - Communications - Student administration systems - Research administration - Library - Teaching - Other - Unspecified IT management - Management - Information security Audio visual services Other or unspecified
Services / Sub
Services
Vo
lum
es
CostAndFTE
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo
BENCHMARKING (BENCHEIT)
Learning curve 1: Gathering
information within organisation
(and with peers)
Learning curve2: Peer review
Behind differences of numbers
BM-project group revision and check +
Analysis
Preparation for next round
+ Historic comparison
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 9
BM2014 – Survey / The process
BENCHMARKING (BENCHEIT)
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 10
BM2014 – Survey / Allocation of the IT-costs*
50%
65% 52% 49%
41%
64%
20%
6% 22%
19% 26%
12%
28% 15%
24% 31% 34% 24%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
All FinlandUAS
FinlandUNI
Norway Sweden Other
Unspecified
IT costs in academicunits
IT costs in othercentral units
Centralized IT-costs
*costs = no facilities costs included
Other: 1 Denmark 2 Germany 1 Greece 1 Netherland 1 Slovenia
BENCHMARKING (BENCHEIT)
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 11
BM2014 – Survey / Allocation of the IT-work
65%
89%
69% 58% 56%
64%
14%
4%
13%
15% 18% 17%
21% 7%
18% 28% 26%
20%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
All FinlandUAS
FinlandUNI
Norway Sweden Other
Distributed
Other centralized
IT-centre
Other: 1 Denmark 2 Germany 1 Greece 1 Netherland 1 Slovenia
BENCHMARKING (BENCHEIT)
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 12
BM2014 – Survey / IT-costs* by services
23% 28% 25% 24% 21% 18%
25% 24% 24% 23%
29% 22%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
All FinlandUAS
FinlandUNI
NorwayUNI
SwedenUNI
Other
Unspecified
Audiovisual services
IT management
Business applications
Voice services
Data networks: LAN& WANIT Service Desk
Workstations (incl.printers)Infrastructure
*costs = no facilities costs included
Other: 1 Denmark 2 Germany 1 Greece 1 Netherland 1 Slovenia
BENCHMARKING (BENCHEIT)
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 13
BM2014 – Survey / IT-costs* by business applications
12% 13% 14% 22%
6% 8%
10% 6%
18% 10%
7% 9%
12% 11%
9% 17%
14% 3%
17% 20%
19% 11%
19%
14%
14% 30%
6% 13%
16%
7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
All FinlandUAS
FinlandUNI
Norway Sweden Other
Unspecified
Other
Teaching
Library
Research admin.
Student admin.
Communications
Facilities
HR
Finance
*costs = no facilities costs included
Other: 1 Denmark 2 Germany 1 Greece 1 Netherland 1 Slovenia
BENCHMARKING (BENCHEIT)
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 14
BM2014 – Survey / Workstations by type
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
All FinlandUAS
FinlandUNI
NorwayUNI
SwedenUNI
Other
Other/Unspceified
Tablets
Laptops
Desktops
BENCHMARKING (BENCHEIT)
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 15
BM2011 - 2014 / Workstations by type*
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Year 2011 Year 2012 Year 2013 Year 2014
Tablets
Laptops
Desktops
* different participants on different years
BENCHMARKING (BENCHEIT)
BM2010 - 2014 / The development of the costs* in Finland
16 EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo
0 €
200 €
400 €
600 €
800 €
1,000 €
1,200 €
1,400 €
2010 2011 2012 2013 2014
IT costs per student FTE
UAS
UNI
*costs = no facilities costs included
BENCHMARKING (BENCHEIT)
0
5
10
15
20
25
30
35
40
0
50
100
150
200
250
300
350
400
All FinlandUAS
FinlandUNI
Norway Sweden Other
Students /IT personnel(FTE)
Staff /IT personnel(FTE)
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 17
BM2014 – Survey / IT-personnel and it's customers
BENCHMARKING (BENCHEIT)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Run Grow Transform
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 18
BM2014 – Survey / Run – Grow – Transform –framework*
* Answers from 33 participants
Percentage of IT costs into …
BENCHMARKING (BENCHEIT)
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 19
Benchmark survey Know your numbers!
Thank you!
bencheit@eunis.org
BENCHMARKING (BENCHEIT)
• Aalto University (FI)
• Abo Akademi University (FI)
• Arcada University of Applied Sciences (FI)
• Aristotle University of Thessaloniki (GR)
• Diaconia University of Applied Sciences (FI)
• Ernst-Abbe-Fachhochschule Jena - University of Applied Sciences
(DE)
• Fontys University of Applied Sciences (NL)
• HAAGA-HELIA University of Applied Science (FI)
• HAMK University of Applied Sciences (FI)
• Helsinki Metropolia University of Applied Sciences (FI)
• Jyväskylä University of Applied Sciences (FI)
• Kajaani University of Applied Sciences (FI)
• Karelia University of Applied Sciences (FI)
• Lahti University of Applied Sciences (FI)
• Lapland University of Applied Sciences (FI)
• Lappeenranta University of Technology (FI)
• Laurea University of Applied Sciences (FI)
• Linköping University (SE)
• Luleå University of Technology (SE)
• Norwegian University of Science and Technology (NO)
• Oulu University of Applied Sciences (FI)
• Royal Institute of Technology (SE)
• Saimaa University of Applied Science (FI)
• Satakunta University of Applied Sciencies (FI)
• Savonia University of Applied Sciences (FI)
• Seinäjoki University of Applied Sciences (FI)
• South-Eastern Finland University of Applied Sciences Ltd (FI)
• Stockholm University (SE)
• Tampere University of Applied Sciences (FI)
• Tampere University of Technology (FI)
• Turku University of Applied Sciences (FI)
• University of Bergen (NO)
• University of Eastern Finland (FI)
• University of Fine Arts Helsinki (FI)
• University of Gothenburg (SE)
• University of Helsinki (FI)
• University of Jyväskylä (FI)
• University of Lapland (FI)
• University of Ljubljana (SI)
• University of Münster (DE)
• University of Oslo (NO)
• University of Southern Denmark (DK)
• University of Stavanger (NO)
• University of Tampere (FI)
• University of Tromsø - The Arctic University of Norway (NO)
• University of Turku (FI)
• University of Vaasa (FI)
• Uppsala University (SE)
• Vaasan Ammattikorkeakoulu, University of Applied Sciences (FI)
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 20
BM2014 – Survey / Participating organisations
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