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R
Vol. Janu
Introduc
E-Govern
Why M-G
M-Gover
Best M-Gover
Benefits
Impact
Usage
Achievem
Co
The CoRajkot Muni
R
Edit
Dr. NMs. M
9 | No.1 ary, 2012
ction
nance in R
Governanc
rnance Ser
Practicesrnance
ments
ourtesy By
ommissioneicipal CorpRajkot
orial Team
Neeta ShahMonali Shah
RMC
e
rvices
s in
er poration
h
- An
P
Rthe cewestesq.kmElectenominRajkotof Guj
Rajkcommentertwell kparticin mandifferebetwe
RajThe clong bhalf, citizen
Rajtime e-GoveGover
n e-Governan
Page 1 of 12
Rajkot is onenter of Saurn part of Ins and has a
ed councilorated by Gt is divided jarat state.
kot Municipitted to protainment facknown for ipation as wnagement tent plans een services
kot is a cityomputerizat
back in 1989and in truen of Rajkot.
jkot Municipand technoernance prnance.
nce Bulletin fro
ne of the faurashtra regndia. The cit population rs headed b
Governance, into 23 war
pal Corporatovide basic cilities to thmanaging t
well as introo serve peofor improvi and demand
y which keeption in Rajk
9, and has coe sense Com
pal Corporatology. Afteroject we
om GUJARAT
astest develgion of Gujty has geogrof one millioby the May handle adds, and is a
tion (RMC) infrastructuhe people othe city byoduction of ople efficiening servicesds.
ps pace withkot Municipompleted mmputerizatio
tion always ter successfu
have dec
T INFORMATIC
oping citiesarat State sraphical areon plus (Cen
yor and Comdministratiomong four m
is local Gure facilitie
of the city. Ry using priv innovative ntly. City has and to
h time and tal Corporat
more than a on in RMC i
tries to keepul implemecided to g
CS LTD.
s located in situated on
ea of 104.86 nsus, 2001). mmissioner; on of city. major cities
Government es including RMC is very vate sector mechanism
as prepared nullify gap
technology. tion started decade and is boon for
p pace with entation of go for m-
e-G RMC
RMCpubweradmcom Raje-GMun
1)
2)
Governan
C’s approac
1. Citize 2. Back
C gave equablic related re computeministration.mplete e-Gov
kot MunicipGovernance pnicipal Corpo
City Civic C
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Website
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ch towards c
en centric S
Office man
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pal Corporatproject is doration. Und
Centres
perty Tax Coer Charges C
w Water Connne building h and Deathcellaneous Tfession Tax as Yojna EMI perty Name ection petitiatre Tax, Venage Tax Co
ment of Propperty Tax Deer Charges Dfession Tax Dh and Death
mawali (suggzen Forum (Gount Bill Stastatus
mplain regist
ajkot Mu
computeriza
Services
nagement
ce to both.d back offic
ar. Citizens ose to give ricipal Corpo
tion provideesigned, deder e-Gover
ollection Collection nection Permission Registratioax Collectio
Collection Change ion for propehicle Tax ollection
perty Tax/Wemand Bill aDemand Bill Demand Bill Certificate estive nameGujarati and
atus for vend
ration and i
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unicipal C
ation is divi
This helpece services are perceround the c
oration.
es e-Governaeveloped andnance proje
(Zonal Officn and Certif
on (Account
erty
Water Chargeand Payment and Payme and Paymen (1999 onwa
es of new bod English) dor and cont
ts status
n e-Governan
Page 2 of 12
Corporat
ided into tw
ed RMC for (which help
eived as thelock service
ance serviced implemen
ect services a
ce City Civic ficate issuan Deposit and
es through Ct History (Lant History (Lnt History (Lards) orn baby on
tractors
nce Bulletin fro
ion:
wo parts
giving bettep in strengte most impe with intera
es from tected by In-hoare provided
Center) nce d Other Fees
Credit Card/ast 6 years) Last 6 yearsLast 2 years
moon sign a
om GUJARAT
er municipathening of aportant stakactive web
chnically posouse team od through
s)
/Debit Card
) )
and alphabet
T INFORMATIC
al services. administrativkeholder ofportal, aimi
ssible all arof IT expert
t)
CS LTD.
Almost 80% ve process) f municipal ing towards
reas. Entire ts of Rajkot
3)
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as Yojana (Hofession Tax C
ment
aste Manage
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Page 3 of 12
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d universal nd above atiatives res to internal from e-go
n technologiknowledge, frastructural
can usher in urban locaaring enableof mobile teceptance ofrequired skihe citizens b
ves by Ra
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Rajkot Mu
corner stoall accountaulted in colize the advvernance toes) results icreation of l support for
n approach tl bodies, thes the servechnology af these serll levels thy minimizin
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ajkot Mun
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Page 4 of 12
nicipal C
es to servey online-real
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od governanansparent pon of the lnformation ance (whichifferences inbile transace direct citi
of Governandvanced toors to increm understandm-Governan
technology action costs.
nce Bulletin fro
orporati
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tion:
nce are quprocess meclegacy systeand commu
h leveragesn the key ption & delivzen interfac
nce services ls such as tmentally add text messance in urbato deliver q
om GUJARAT
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T INFORMATIC
r, efficient,
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maintenance ment of the isms.
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w a days albile technol effective sebile services
Governance -defined prcess of m-Gferent m-Go
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vices are pro
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informatiotion, RTI is t, then what
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lmost all falogy and ICTervices. Thes. The span
at RMC is Crocess-cyclesovernance ivernance se
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nline operatve back officized Server Arnance is ba
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n related t now on wet to do for re
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overnance iax and wateance :
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queue for e for paymenen. This alsoroperty tax
erent. So eacin the queue
having mob solve the aas started wiect is expand
Communica-office Coma major toorovide effic
project at RM
tch mode opon of all citize fective imple
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n e-Governan
Page 5 of 12
in almost aer charges
y tax, watermc.gov.in.
0%.
1-2 hours tont of proper
o resulted in/water charch day aftere next day ju
bile phone fbove probleith the aim ded to almo
ation Point fmputerization
l for immedient, timely
MC is
peration zen centric
ementation
nce Bulletin fro
all service arelated info
er charges, But rough
o get the prty tax. To pn low recoverges by the r wasting 1-2ust to know
for communems. RMC haof providingst all the se
for Time Bon. To meet
diate and tray information
services
of e-Govern
om GUJARAT
areas, RMC ormation. Fo
profession hly 10% peop
property taxpay municipaery of prope municipal 2 hours, if w pending du
nication. RMas implemeng informatioervices of Mu
ound Servicet the Expecansparent sen to Citizens
nance
T INFORMATIC
had conceollowing two
tax, birth ple in Rajko
details andal dues was
erty tax. 18%corporation
working houes.
MC had decinted m-Goven immediateunicipal Corp
e Delivery pctation of Cervice. RMC s of Rajkot.
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ided to use ernance for ely by using poration
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How
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RajservbirtChilNat
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kot Municipvice is very th date of cld Year). RMtional Immun
M-Governa
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ance Service
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as launched gistered parer more than
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Page 6 of 12
tion alerts tsend alerts during Gujents having 55000 alert
nce Bulletin fro
to all registebased on Narat Govern child from SMSs alread
p
om GUJARAT
ered births ational Immnment’s Niro age of 7 ddy sent.
The impbeen endorse
and pediatobservation Preventable
past and drop is continu
T INFORMATIC
from 20/10munization Sogi Bal Varsays to 16 y
pact of this served by leading htricians, as peroccurrence of Diseases has bout ratio of vauously decreas
CS LTD.
/2009. This Scheme and sh (Healthy
years as per
vice has hospitals r their Vaccine become accination sing.
2. 2
Rajregi
accseawillSMScomcom
namnigh
dratotaout
M- Ben
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24x7 Call Ce
kot Municipaistered by P
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There numbme, etc. A cht at 9.00 PM
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nefit to Citiz
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nefit to RMC
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transpar Citizen Human Nationa Direct c Officers Reducti
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icipal servicall Center ffficer for thessage mente registeredus system ws by SMS or
ber of facilitcomplete MIM higher off
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communicatis become moon in paper
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ties by whicIS for Call Cficers receiv
run more anagement
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than 10 c, electric pcomplains
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dless of sociaow as 1 pais
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RMC Fully automamme is now m the responsive due to le
n e-Governan
Page 7 of 12
s running on
Call Center, artments. Aand will sen
o. In additiohange by Ca and send it
an know penvailable on eer statistics
complain cepole. The s was Rs. 9Lacs.
al or economse)
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nce Bulletin fro
n SMS. In the
more than 7As soon as cnd detail SM
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enters, for service was96.00 Lacs
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T INFORMATIC
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higher officia
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Page 8 of 12
ct on the poverall perfoe and after ajkot.
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ns, citizen vice
g different
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nce Bulletin fro
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T INFORMATIC
rnance delivon to the emimplement s
overnance
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Page 9 of 12
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T INFORMATIC
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T INFORMATIC
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age 12 of 12
nce Bulletin fro
For elect
bulletin
youwebmaste
www.g
C
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om GUJARAT
tronic subs
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T INFORMATIC
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