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Amcom Software. M2M In Hospitality Introduction. Overview of Amcom Software. Metrics: 275 employees 3,000 customers $56.7 million in profitable revenue Locations: Minneapolis (HQ), New York, Jacksonville, Manchester, Australia, UK, Dubai Founded in 1984 in Minneapolis, MN. - PowerPoint PPT Presentation
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M2M In Hospitality Introduction
Amcom Software
• Metrics:– 275 employees
– 3,000 customers
– $56.7 million in profitable revenue
• Locations: Minneapolis (HQ), New York, Jacksonville, Manchester, Australia, UK, Dubai
• Founded in 1984 in Minneapolis, MN
Overview of Amcom Software
Amcom headquarters in Minneapolis
M2M In Hospitality
Hospitality Customers
Communications Challenges
Emerging technologies (smartphones , tablets, SIP, presence)
Ever-changing world of compliance
Proliferation of input and output sources
Shift in culture of messaging to communications
Economic pressures – improve efficiency, customer satisfaction
M2M In Hospitality- Why ?
Improve guest loyalty through enhanced customer service and brand enforcement
Increase staff efficiency and productivity
Reduce costs and increase revenue
Compete on worldwide basis to provide superior guest experience
Improve guest satisfaction and safety
Case Studies
The Accor Group - Australia
• Background
• 179 Properties in Australia & South Pacific region
• 40 Years Hotel Management experience
• Over 4000 Properties Worldwide
• Includes–Novatel–Pullman–Ibis
The Challenge
• Business Drivers
• Enable world-class guest service through effective, efficient staff communications
• Replace outdated paging systems
• Provide integrated messaging and Mobile event notification capabilities
The Solution
• System Installed
– Fusion Event Notification System
– IP Based Pager Messaging
– Two-way Radio Integration
– Push Button Support
– Building Management Support
The Results
• Enhanced staff communications have enabled higher levels of customer service
• Ease of implementation and operation across multiple properties
• Mobile event notification delivers critical emergency and system monitoring information to staff on wireless devices, enabling fast, scalable responses
“We have noticed that the added value available with the Amcom Software systems has led to greater staff efficiency and better customer service.”
Kyle Stubbs - Telecommunications Manager Accor Group
2010 Amcom Software CONFIDENTIAL
The Peninsula Group
• Background
• Eight Properties World Wide–Beijing–Hong Kong–Manila –Bangkok
• Over 2500 rooms
• 5 Star Accommodation
• Award Winning Hotels
2010 Amcom Software CONFIDENTIAL
The Challenge
• Business Drivers
Provide personalized customer service, including VIP notification
On-site messaging fast staff contact
Off site messaging of senior staff
Make staff more efficient (housekeeping, engineering duty managers and concierge)
Alarm integration to fire panel, Building Management System, Property Management System and other systems.
2010 Amcom Software CONFIDENTIAL
The Solution
• System Installed
– Amcom Messenger
– Pager Messaging
– Staff & Guest Dial-In
– SMS Messaging
– PMS Integration
– Push Button Support
– Building Management
– Fire Alarm Input
2010 Amcom Software CONFIDENTIAL
The Solution
2010 Amcom Software CONFIDENTIAL
The Results
• Integration of hotel processes
• The integration allows measurement and management of hotel processes.
• Increased efficiency of staff
• Increased customer satisfaction
“Communication is key to responsiveness, and responsiveness is critical to providing superior guest service. Amcom Messenger helps ensure our communication is seamless—so we can continue to deliver the exceptional service for which our hotels have always been known.”
Desmond Wong - Operational Systems Manager -The Peninsula Hotels
2010 Amcom Software CONFIDENTIAL
• Background
• Ordered in November 2008.
• Length: 198 meters, Beam 25.60 meters.
• 11 passengers decks
• Capacity: 450 passengers, 225 staterooms.
• Weight: 32,000 metric tons.
• One of 3 ships built for Seabourn Cruises.
Seabourn Sojourn
2010 Amcom Software CONFIDENTIAL
• Business Drivers– Provide personalized customer service
– On-board messaging for staff and customers (Paging)
– On -board messaging of (senior-) staff (Spectralink VoWLAN phones)Make staff more efficient (housekeeping, engineering duty managers and concierge)
– Alarm integration Mitel PBX, Martec Emergency System, Wireless Phone System, paging, relay contacts for direct contact from the bridge (push buttons) and other systems with additional Manual Messaging from any PC
The Challenge
2010 Amcom Software CONFIDENTIAL
The Solution
2010 Amcom Software CONFIDENTIAL
• Integration of processes = Increased efficiency
• The integration allows measurement and management of processes
• Increased efficiency of staff = Cost savings, happier customers
• Increased customer satisfaction = Repeat Business
“The mobile event notification solution works behind the scenes to help Seabourn provide great customer service to our guests.”
John Polimenakos - Director of IT for The Yachts of Seabourn
The Results
2010 Amcom Software CONFIDENTIAL
www.amcomsoft.com
M2M In Hospitality
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