Agenda AutoRestore® History & Business Identifying Scope of Work Customer Process Flow...

Agenda

AutoRestore® History & Business

Identifying Scope of Work

Customer Process Flow

Overcoming Objections

Customer Satisfaction

Retail Campaign

Summary & Close

Family Tree

Our Business 3rd largest Bodyshop network in UK

140 Mobile Repair Centres

95% UK coverage

Dedicated Customer Contact Centre

Innovative technology - Pioneering mobile Bodyshop equipment - Leading handheld technology- Paperless Solution

Repair time is guaranteed to be 1 day

Delivering World Class Service

Guaranteed 1 day Vehicle Off Road

Only PAS 125 Kitemarked mobile repairer in the UK

Industry leading ‘repair not replace ethic’

‘No Quibble’ Rectification Policy

Lifetime ownership warranty

Delivering World Class Service

Our Business

UK Coverage

UK’s Only National Mobile Repairer

Comprehensive Support“Web”

Agenda

AutoRestore® History & Business

Identifying Scope of Work

Customer Process Flow

Overcoming Objections

Customer Satisfaction

Summary & Close

Identifying Scope Of Work

Identifying Scope of WorkIncident Detail Acceptable

Vehicle Driveable? Y

Slight, Minor or Moderate Damage Code? Y

No more that 4 Panels Damaged? Y

Airbag Deployed? N

Any Metal Panel Pierced? N

Vehicle Type Acceptable

Saloon Y

Hatchback Y

Estate Y

Coupe Y

Convertible Y

4X4 Y

Light Commercial Vehicle (Up To SWB Transit) Y

Larger Than SWB Transit? N

HGV N

Damaged Area Acceptable

Bumpers Y

Front Wings Y

Doors Y

Rear Quarters Y

Tailgate/Hatch Y

Boot (Outward Facing) Y

Sill Y

Lights Y

Wing Mirrors Y

Number Plates Y

Grilles Y

Bonnet N

Roof N

Boot (Upward Facing) N

Wheels/Tyres N

Mechanical N

Electrical N

Structural N

Agenda

AutoRestore® History & Business

Scope of Work

Customer Process Flow

Overcoming Objections

Customer Satisfaction

Summary & Close

Customer Process Flow

Customer Process Flow

Customer Process Flow

Customer Process Flow

Customer Process Flow

Agenda

AutoRestore® History & Business

Scope of Work

Customer Process Flow

Overcoming Objections

Customer Satisfaction

Repair Capability

Summary & Close

Overcoming Objections

Fully Mobile Repairer: AutoRestore® are the UK’s Leading Mobile Minor Accident Damage Repairer. We will come out to you at your convenience and carry out all of the work when suitable for you.

Lifetime Ownership Warranty: for peace of mind, AutoRestore® will provide you with a lifetime ownership warranty on all work undertaken for as long as you own the vehicle.

All repairs completed within 1 day: AutoRestore® has a 1 Day Vehicle off Road policy. This means that they will complete all repairs undertaken within 1 day to a bodyshop standard.

Same standard repair as a bodyshop: Combining PAS 125 Accreditation, the patented Rigs and our QAA Accredited Technicians, they are able to deliver a showroom standard finish covered by a lifetime ownership warranty.

Overcoming Objections

We only replace parts using Manufacture Approved: If AutoRestore® need to replace the damaged panel, they will only use manufacture approved parts. This ensures that the part they have replaced, will not compromise the structural integrity of your vehicle.

All Technicians are QAA Accredited: All of the Technicians are employed by AutoRestore® and are QAA Accredited. This ensures that they only employ the highest calibre of technicians to deliver a structurally sound repair as well as a World Class Service

You can watch the repairs being carried out: As your vehicle is being repaired at your convenience and with the ‘windows’ that are built into the Rig, you have the option to physically watch the repairs being carried out to your vehicle. Something that you wouldn’t be privileged to in a static bodyshop.

Agenda

AutoRestore® History & Business

Scope of Work

Customer Process Flow

Overcoming Objections

Customer Satisfaction

Repair Capability

Summary & Close

23

45

67

89

10

01

Not at all likely

Very likely

Detractor Neutral Promoter

How likely are you to recommend AutoRestore® to a friend or colleague?

% Promoters % DetractorsNet Promoter

Score

Customer Satisfaction - NPS

Customer Satisfaction - NPS

-10% 0% 10% 20% 30% 40% 50% 60% 70% 80%

-6%

14%

25%

69%

69.52%

NPS - The Ultimate Question

UK Motor Insurer Average

Best Body Shops

Leading Motor Insurer

Agenda

Agenda

Accreditations

Summary

Full Backing from Belron® & D’Ieteren

Seamless Customer Focused Process

Customer Convenience

Delivering World Class Service