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Adopting FM in businessp gBruce Melizan, Executive Director at Interserve
Reduce costs
Improve i
Reduce i kBenefits of
Facilities Management
services risks
Enhance sustainability Drive quality
2
The FM Spectrum
Across the Estate By Asset
Planned Regime
Approach Planned Reactive
Critical 70% 30%
Run to FailNon-critical
AssetsCritical Assets
Good 55% 45%
Run to Fail 25% 75%
Logistics - Almost all of your equipment and spare parts are foreign
E i t H id lt i i t h tEnvironment – Humid, salty air is tough on assets
The Caribbean must adopt a more pplanned approach to maintenance
3
Total cost of asset ownership
Space Planning
P i
Utilization
Replacements
Design
ProgrammingSPACE
MANAGEMENTPROJECT DELIVERY
MANAGEMENT
Improvements
Retrofits/ Upgrades
Construction
CAPITAL ASSET MANAGEMENTRetrofits/ Upgrades
Repairs
Planned Maintenance
OperationsOPERATIONS
MANAGEMENT
User Requested Needs
Planned Maintenance
Must be part of your business wide p ystrategic plan
4
A tactical approach - pick and mix
M g d FM S i H d S iS it S iCl i S i
Reception & Customer Porterage, MovesPrint & Business CentresPest Control
Managed FM Services Hard ServicesSecurity ServicesCleaning Services
Catering Services Property Services
Central Support team
W t Di lC ki & T lG d M i t il S i
Hospitality Bus Services
pp
Waste DisposalCarparking & TravelGrounds Maintenance Mail Services
Transport Services Audio VisualArchiving First Aid & Ergonomics
5
A strategic approach – completely integrated
Client Management Team
Property and Facilities
Management
Strategic Asset Investment
and M t
Estate Strategy
Service Management
Direct Delivery
Estate Strategy
Programme Management
Project Procurement ManagementManagement Direct Delivery
Specialist Delivery
Project Procurement
Project Delivery
Project Cost Mngt Fee (%) Fixed Cost / Variable
CAPEX OPEX
6
Business outcomes
Tactical approach Strategic approach
• Tactical real estate decisions
• Reactive to business unit demands
R d di i di
• Strategic corporate real estate planning
• Proactive corporate real estate-led
i i i i • Reduce discretionary spending
• Focus on core businesses
• Improve capital and balance sheet
t
initiatives
• Leverage the best business-aligned
functions
S t b i di iti management • Support business dispositions
• Manage risk-adjusted capital in real estate
Manage to costs Increase efficiency and scalability to support growth
7
Reduce costs
Improve i
Reduce i kBenefits of
Facilities Management
services risks
Enhance sustainability Drive quality
8
Reduce costs
Defence Training Estate, supporting 1% of UK landmass
estate rationalisation yielded £16 7 million estate rationalisation yielded £16.7 million
HSBC, 1,600 retail stores and 120 offices nationwide
significant reduction in costs and improved service levels
Defra, £500 million 15-year sustainable workplace contract
£126 million of annual cost reductions and collective
ownership of Defra property strategy
PRUPIM convergence partnership across 11 shopping centres
£1.5 million of efficiency savings and improved sustainability £1.5 million of efficiency savings and improved sustainability
The Beach Palace estate comprising 56 buildings in Abu Dhabi
Asset data capture and condition survey to develop
maintenance strategy and trend analysis
9
• 51% subsidiary of Landmarc Support Services Services include bookings service, admin and IT support,
Defence Training Estate
51% subsidiary of Landmarc Support Services
• From 2003, 10+5 years
• £600 million
• 120 sites across 10 regions
infrastructure maintenance, rural estate maintenance,
training area management, range operation management,
environmental support, full catering services,
accommodation services, cleaning and laundry services,
tenant and estate management, worldwide targetry support. • 305,555 football pitches (1% of UK landmass)
Operate and maintain• 477 dry training areas
Achievements• 50% reduction in carbon emissions through
tenant and estate management, worldwide targetry support.
477 dry training areas
• 170 small arms ranges
• 124 field firing ranges
• 44 artillery / mortar impact areas
• 16 missile ground attack ranges
• 50% reduction in carbon emissions through
thermal modelling
• 33% reduction in the Accident Incident Rate
• Successful delivery of £2.5million
refurbishment projects• 16 missile ground attack ranges
• 19 simulators across 220,000 hectares
refurbishment projects
• Support 7.5 million man training days a year
Director General at Defence Estates “There is a real commitment by all involved, reflected in the significant enhancements to the services we have already seen As well as improving core services Landmarc has give us the already seen. As well as improving core services, Landmarc has give us the information management tools to manage the estate more efficiently and cost effectively.”
10
• From December 2009 3+2 years Services include: centralised service, helpdesk and From December 2009, 3+2 years
• £200 million
• 1,600 retail and 120 office sites across
• 720,000 square metres
performance centre, building services, fabric maintenance,
cleaning, catering and utilities management, mechanical and
electrical maintenance, front of house services, grounds
maintenance,
• UK, Channel Islands and the Isle of Man
National Service Centre
Achievements• Transferred 2,500 staff under TUPE regulations
• Manage ATM cash machines, retail branches,
• Manage 200,000 telephone calls for HSBC
• 300,000 emails a year for HSBC
• Provide operational flexibility and business continuity
commercial centres, offices, data centres, sports,
social facilities and training centres, along with
headquarters in Canary Wharf and Brickett Wood
training and accommodation centre
• Meet HSBC’s energy efficiency recycling levels
• Also supports FCO, Home Office, LB Ealing and Defra
• Meet HSBC s energy efficiency, recycling levels,
water usage, waste reduction and CO2 targets
HSBC’s global head of corporate real estate, Vivienne Grafton said “This relationship is critical to the smooth operation of our business and to delivery to our customer’s expectations. Interserve has the scale and experience needed to deliver the vast range of services we require and we look forward to working with them.”
11
Reduce risk
Commercial Environmental
Governance and reportingOperational reportingp
12
Drive quality
Technology Whole life managementService levels
Handhelds
CAFM
Reporting
Asset investment
Asset lifecycle
Business critical services
Suite of menus
Service de-scoping
13
Enhance sustainability
Supported reduction of Delivered 60% Supported reduction of
carbon emissions by
10% by 2010, equating
to circa 49,000 tonnes
and £5.4m in energy
Delivered 60%
reduction in carbon
emissions through
environmentally
friendly heating to and £5.4m in energy
costs. camp accommodation
block
Achieved highest
recycling level at 58%
in Manchester Arndale
and 100% of food
t b di ti
Consistently save 30%
- 45% through
sustainability
initiatives such as waste, by diverting
waste from landfill.aerated showers and
electric buggies
14
Improve services
Deliver a high level of Provide a single point of contact for facilities service to
customers
Provide a single point of contact for facilities
Allow customers to focus on their
work
Ensure services meet required service levels
L D li Leverage customer service
expertise
Deliver consistent
systems and processes
Maintain resilient
services for the customerthe customer
15
Service delivery options
Whether you….
In
OR
n-houseO
uutsource
You need to decide your mix of in-house vs outsource
16
Outsourcing can deliver savings
Up to 5 % Year on year savings
15 – 20% Outsourcing service delivery
17
If you do choose to outsourceDecide how much risk
you want to transfertransfer
Fixed vs variable and
the use of the
Keep the measures
i l
Develop an asset
i
LOLsimple
register
B i i t Size and form
Buying inputs or outputs
Short-term or
of the client team
Short term or long-term
18
In summary
Establish a clear understanding of its
assets and their conditioncondition
Understand the true and full cost of
Acknowledge the FM
profession, be full cost of the ‘run to
fail’ approach
pit in-house or
external
Informed debate Link this to your id b i about demand on
your assets and vice-versa
wider business strategy
19
THANK YOUTHANK YOU
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