Achieving REAL Success - Gabrielle Consulting, Inc. - Improving...

Achieving REAL Success

December 2013Gabrielle K. Gabrielli, Ph.D.

Ground Rules

1. Turn any cell phones or pagers to the off orsilent position.

2. Be on time including from breaks.3. Listen actively.4. Keep an open mind.5. Be respectful to everyone; don’t interrupt.6. If you break any rules, you sing.

Introductions

• Name• What you do

• Something unique about youOR

• Your definition of success

Objectives

• Define success.• Determine existing strengths in being a REAL

success.• Explain how effective relationships, equipping,

attitude, and leadership skills benefitorganizations.

• Describe how to apply leadership techniques toovercome adversity and positively influenceothers.

• Develop an action plan to work on the areas thatneed the most improvement to becomesuccessful.

Agenda1300 Ground Rules, Objectives, Introductions, Icebreaker, Pretest

1330 What is Success?ActivityDebrief

1400 Change and Adversity1430 REAL Success

RelationshipsEquippingAttitudeLeadership

1500 Break

1515 REAL Success ContinuedActivityAction Plan

1630 Action Plan and Posttest

1700 Adjourn

During Times of Change....

• Gossip goes from 19% of our day to 40%.• We drop from being 60% efficient to 15%

efficient.• Organizations lose, on average, 2 hours of

productivity per employee per day.

Bureau of Labor Statistics

7

Human Change Management

Change

• Change happens.• There are 3 categories of people:

– Those who embrace change.– Those who deal with it.– Those who complain about it.

3 Types of People

• Quitter- abandons their aspirations because itis too difficult

• Camper- Grows weary of the hike and find acomfortable plateau on which to hide fromadversity

• Climber- possibility thinkers who never allowobstacles to get in their way of achieving theiraspirations. They never forget the power of thejourney over the destination. Embrace thechallenge.

"Things alter for the worse spontaneously,if they be not altered for the betterdesignedly."

Sir Francis Bacon

Adversity

• What is it?– Anything that makes your life more

difficult...obstacles, hardships, challenges

• "The soul would have no rainbow had theeyes no tears.”

Native American Proverb

Adversity

• Difficulties happen.• Out of adversity comes opportunity.

Take the Adversity Quotient

Scoring

Adversity Quotient

• Control - the extent to which you feel able toinfluence a situation or event and manage yourresponse positively

• Ownership - the extent to which you takepersonal responsibility for improving a givensituation regardless of its cause

• Reach - how extensively you allow adversity toaffect other areas of work and life

• Endurance - your perception of how long anadverse situation will last

Change Continuum

Kurt Lewin, 1993

LEVEL MENTALITY VIEW ON CHANGE RESPONSES

1

COPINGVictim

Unfair, unjust

Being done to us

Short term

Of little importance

Blame and complain

Fight back “against”

Deny or dismiss

Ignore / Hope it goes away

2

ADAPTINGAdjust

A nuisance / A pain

A necessary evil

Short to medium term

Of some importance

Neutral / Accept

Low level attention

Make light adjustments to play along

Touch and go

3

EXPLOITINGOpportunity

Tough reality

Provides opportunities ifwanted

Medium to long term

Of clear importance

Accept / Embrace

Explore what is happening

Initiate changes aligned with changeevent

Monitor to ensure success

4

CREATINGPossibility

Normal / Constant state

Provides possibilities tocreate

Constant state of things

Of great importance

Anticipate / Look forward

Explore why it is happening

Initiate changes beyond the changeevent

Continuously improve

Four  Levels of Change

Why Change Initiatives Fail

• 500 executives said that resistance was theprimary reason changes failed in theirorganizations.

• 80% of CIOs said resistance was the mainreason why tech projects failed- not lack ofskills or resources; human response

Why People Resist Change

• Lack of job skills and new competencies• Lack of information• Lack of agreement with new direction• Current job threatened• Loss of control• Fear of the unknown

Activity: Magic Wand

• You just found a magic wand that allowsyou to change three work related activities.You can change anything you want. Howwould you change yourself, your job, yourboss, coworkers, an important project,etc.?

“Whether you think that you can, or that youcan't, you are usually right.”

Henry Ford

Communication Strategies alongChange Continuum

Adapted from World Bank, 1996

Exercise

• Describe a change that you are trying tofacilitate...this can be a personal change.

• List at least three reasons this change isnecessary.

• List reasons that resistance may occur.• List ways to help ensure success.

Take the Relationships Inventory

• “The most important single ingredient tothe formula of success is knowing how toget along with people.”

– Theodore Roosevelt

Relationships

• What is one thing you can do to improveyour relationship with others?

Equipping

• What task do you currently perform thatyou’d like to equip another person to do?How would this increase youreffectiveness? How would it benefit theperson you equip?

Take the Equipping Inventory

Take the Attitude Inventory

Attitude

• How do you react initially to a challenge?How do you react to feedback?

“The longer I live, the more I realize the impact ofattitude on life. Attitude, to me, is more important thanfacts. It is more important than the past, theeducation, the money, than circumstances, thanfailure, than successes, than what other people thinkor say or do. It is more important than appearance,giftedness or skill. It will make or break a company...a church... a home. The remarkable thing is we havea choice everyday regarding the attitude we willembrace for that day. We cannot change our past...we cannot change the fact that people will act in acertain way. We cannot change the inevitable. Theonly thing we can do is play on the one string wehave, and that is our attitude. I am convinced that lifeis 10% what happens to me and 90% of how I react toit. And so it is with you....”

Charles Swindoll

What is Leadership?Leadership is a process of influencethat maximizes the efforts of otherstoward achievement of a goal.

Take the Leadership Inventory

Leadership

• What can you do to be a better leader?

Managing Change with Resilience

Resilience is the ability to return to the original stateafter being stretched or bent. In organizations, it is theability to recover from adversity. Characteristics ofresilient people:• Positive• Focused• Flexible• Organized• Proactive

Daryl R. Conner, Resilience: A Change for the Better.

Resilience

• Ability to return to original state after beingstretched or bent. In organizations, it isthe ability to recover from adversity.

• Ability to recover readily from illness,depression, adversity, etc.

10 Ways to Build Resilience

• Make connections.

"The Road to Resilience” (2010), American Psychological Association

10 Ways to Build Resilience

• Avoid seeing crises as insurmountableproblems.

10 Ways to Build Resilience

• Accept that change is a part of living.

• “Be the change you want to see in the world.” - Ghandi

• “God, grant me the serenity to accept the things I cannotchange, the courage to change the things I can, and thewisdom to know the difference.” - Reinhold Niebuhr

• “Change is inevitable - except from a vending machine.”- Robert Gallagher

10 Ways to Build Resilience

• Move toward your goals.Make sure your goals are SMARTER!• Specific• Measurable• Actionable• Realistic• Time Bound• Extending• Rewarding

10 Ways to Build Resilience

• Take decisive actions.

10 Ways to Build Resilience

• Look for opportunities for self-discovery.

10 Ways to Build Resilience

• Nurture a positive view of yourself.

10 Ways to Build Resilience

• Keep things in perspective.

10 Ways to Build Resilience

• Maintain a hopeful outlook.

10 Ways to Build Resilience

• Take care of yourself.

2 More Ways to Build Resilience

• Keep an attitude of gratitude.

2 More Ways to Build Resilience

• Have FUN!

“We cannot become what we need byremaining what we are.”

- John C. Maxwell

Questions?

• If you have any questions, email me atgabrielle@gabrielleconsulting.com

• The presentation WILL be up tomorrow athttp://gabrielleconsulting.com/COTSuccess2013