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Adoption Business Benefits
Eco-System
Achieve your Cloud Transformation Goals with an A-Z of Teams
with Arkadin
Minimise downtime - we use NTT’s lowest latency global network
70% issues prevented using our tools
All components monitored and managed
ROI – by turning legacy systems off
Cloud Performance
Deployment
440K+ seats deployed globally with Enterprise Voice
Our 2018 cloud performance has achieved:
3.8 million cloud communications users – of that, 600k Microsoft users
9.7 billion+ cloud voice minutes spent – of that, 3.5 billion+ minutes consumed on Microsoft
30.6 million meetings – of that, 7.5 million were Microsoft
Updated from MPLS and low bandwidth for 80 sites around the world to Teams:
Estimated total savings - $400k per year
50% cost reduction
Now have DDIs, Teams on mobile, increased ability to reach individualsJensen Hughes
Flexible calling
Multiple calling plan deployment options
Local calling plans in 25 countries
Calling plans per minute or per user per month
Global reach
We’re a registered carrier with 50k customers globally
24x7 dedicated support with 19 languages spoken
Over 200 global Microsoft certified members
Hidden Complexities
Migration services
Voice quality experience management
Device assessment & recommendation
Knowledge
With an ecosystem built around Microsoft solutions and over
200 certified Microsoft members 100% focused on Cloud unified
collaboration, we have most likely seen or been able to solve every
customer issue.
Internal Use
Microsoft Teams is Arkadin’s sole platform for communication & collaboration for over 1200 employees worldwide
6 internal Teams webinars hosted on Microsoft Teams Live Events Platform
Local management across 50+ offices
With 99.99% SLAs we ensure end user quality using solution driven monitoring and management tools. Users can rely on the tech and customers can troubleshoot issues before they hit the users.
People
Our people-centric approach goes beyond technical implementation; embracing change management across the entire organisation to
help organisations achieve the full potential of Microsoft Teams.
Arkadin drive user adoption through proven Change Management practices:
40 significant wins in 2017
Higher rates of user adoption
ROI – Understanding the user profiles to ensure maximum benefit from Teams, across the business
Organisational Change
Management
Network Assessment
Arkadin believe to experience the full potential of Teams requires a robust network capable of video. Network assessments are a fundamental step in our
winning approach.
Microsoft
Microsoft Gold Certifications in Messaging, Communications and Hosting
Over 200 global Microsoft certified members
Quality of Experience
Referenceability
(Orica, UCL, Menzies)2 customer webinars to transition to Teams with over 300 customer downloads. Attendees include BP, Channel 4, Co-op & Porshe
A tried and tested migration path from Skype for Business to Teams
We deliver Skype to Teams Upgrade workshops to get organisations started on their journey
Skype for Business Transition Teams
User Adoption
Our approach includes the core elements needed to execute
organisational transformation and maximise user adoption:
• Consulting• Planning
• Delivery• Operational
Voice Experts in Microsoft
Over 8 years hosting Microsoft Voice Services
Annual trend of 100+ Envision workshops sold globally
80% workshops result in project delivery
Customers have a clear path, stakeholders engaged Workshops
X-Factor
We’ve been working in the industry for 17 years and been with Microsoft since the very first Office Communicator launch in 2007. Experience counts.
Years
When it comes to business transformation, there are zero worries with Arkadin. We’ve seen every use case, we are able to navigate the complexities and create realistic plans before, during and after transformation.
Zero
The ability to solve all customer requirements
with Contact Center, Artificial Intelligence and
devices - our Partner eco-system
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