A PERFECT STORM IS BREWING - Service Management 2019 · Turning age old Design Patterns on their...

APERFECTSTORMISBREWINGDisruptionsAustralianBusinessAreFacing- AnycanofthemcansinkyourboatCloudComputing|BigData|EdgeAnalytics|InternetofThings|TheBlockchain

datadriveseverything

TheGravityofData- whenaweakforceaccretes&developsmass.

“Asdidplanetsovertimeduetotheirsize&mass,Datahasineffectdevelopedit’sformofownGravity..Datahasbecomethecenterofour#DigitalUniverse..”

•We’veactuallyalwaysbeenDataDriven• ThejourneyfromtheAbacustoMainframetoHPCClouds• WhatchangedisDatanowdriveseveryaspectofourlives• Datanowhasweight&likegoldisvalued&tradedasacommodity

• EdgeAnalytics&“FogComputing”• TheshiftfromMainframeeracomputetotheIoT• Movingcompute&businesslogictothedata• Wehavetorethinkourdesignpatters&makedatasmarter

• Toknowmeistoknowmydata• CustomerExperienceisn’tnew,wejusthavemoredatanow• PetabytesofBaddatawillnevertranslateintoagoodUX/CX• The“humantoll” beingravageduponourcustomerswitheachDataBreach

DataScientistshavestartedfindingAlligatorsinourDataLakes..

internetofnoisythings

Thescale,breadth&speedofDevices&Datalendsitselftorisk..

JustonesimpleexamplewhereCloud,Data&IoThaveexploded..

Creatingdataoutofthinair,aircraftarenowflyingDataCenters!!

“Today’saircraftareliterallycreatingdataoutofthinair“intheCloud”,bythePetabyte,everysingleday..Introducingthe#IoTtoaircraftwithsensorcountsinthetensofthousands,createdaCambrianExplosioneventfordata..”

• Boeing787Dreamliner• 4,000sensorsp/aircraft• 500GBp/flight

• FAAsaysrebootthemonceamonth!!

• AirbusA330-1000• 10,000sensorsineachwing!!• 2.5TBp/flight

• Yesthat’stwoandahalfTerabytes!!

• 87,400domesticflightsp/dayjustintheUSA• Dreamliner787’swould=approx.43.5PBofdatap/day• A330-1000’swould=approx.220PBofdatap/day!!

Howmuchdatacanonedevicemake?Noseriously,howmuch!?

“IfyouthoughtaircraftcreatingTerabytesperflightwasscary,waittillyouseewhatautonomouscarsareabouttodotoourbravenew#digitalworld..”

• Anautonomouscarcouldcreate4PBp/day!!• Radar,Sonar,LiDAR• Wifi,3G,4G,Bluetooth• Cameras,GPS,Logging

• 4xPBperday?• 28PBp/week• 120PBp/month• 360PBp/quarter&720PBp/6mths!!• 1.45Exabytep/year!?

That’sapprox.thesameamountofdataperdayasthreethousandpeoplewatchingNetfixfor24hours..

CloudisthenewDatacenterofBigData,Analytics,AI&theIoT..

“Weappliedthe3xV’sofVolume,Variety&Velocitytowhat’snowreferredtoas‘WebScale’ wewhatwegotwasBigData..NowweneedtoaddresstheexplosionofCX,Business&Devicedatacomingatuslikeafreighttrain,withoutCloud&StreamingAnalyticswe’redestinedtofail..”

TurningageoldDesignPatternsontheirheadfortheIoT..

“WhentheIoTstartedgeneratingdatabythePetabyteperday,ourdecadesoldMainframeeraDesignPatternsnolongerworked,sowe’vehadtoturnthatDesignPatternupsidedown..”

Evenifyou&yourbusinessarereadyfortheIoT,theLawisnot!

“There’safamouslymisquotedlineinShakespeare'sKingHenryVIwhereaplotteroftreacherysays‘Thefirstthingwemustdoiskillallthelawyers’..”

• Ifyoubuildit“they”willcome

• Hackers

• Trojans

• Bots

• Worms

• Bugs

• Backdoors

• PatchesandUpdates

whatdoestheCloudlooklike

NotaPrivatecloud(sorryKarlLagerfeld&Berndnaut-Smilde)

ExamplesofaPrivatecloudLAB’s,thecomeinallshapes&sizes..

ActualexampleofaPrivatecloud,here’smyownoneathome;-)

ActualexampleofaPrivatecloud,offtherackasitwere;-)

Yes..Cloudreallydoescomeinallshapes&sizes..

Yes..Cloudreallydoescomeinallshapes&sizes..

Cloudarebeinginstalledinallsortsofinterestingplaces..

Yes..Cloudreallydoescomeinallshapes&sizes..

Yes..Cloudreallydoescomeinallshapes&sizes..

Cloudcomesinallshapes&sizes,8,000cloudsonMainframe?!

Cloudcomesinallshapes&sizes..Notyouraverage“cloud” !!

canweputeverythinginthecloud

NotallCloudsarecreatedequal,choosingtherightonematters..

“Everykeyverticalmarketsectorandindustrygroup,fromSmalltoMediumEnterprise,State&FederalGovernment,toCharitieshaveuniqueneeds..”

NotallCloudsarecreatedequal,choosingtherightonematters..

DataBreaches&Leaksarenolongerjustsmallhacks..

DataBreaches&Leaksarenolongerjustsmallhacks..

SellingBreaches&Leaksisbigbusinesswithselfservicewebsites..

DataBreaches&Leaksnowcontaineyewateringsensitiveinfo..

Wearenotimmunetotheissue,it’shappeninghereaswell..

blockchain everywhere

ChangingtheDNAofsecuredatadistribution..TheBlockchain..

“Ifyouhavelotsofcopiesofyourdatadistributedaroundtheglobe,andeverybitofitrequiresheavymathto“validate”,it’salmostimpossibleto“corruptthesystem”asthemathistoobig..”

TypesofBlockchain• Centralized• Decentralized• Distributed

TheNewNetworks• Blockchains canbepublic• Blockchains canbeprivate• Canbeusedforanonymousmodels• CanbeusedformodelsthatareNOTanonymous• Allrequirecomputetoconfirm(mining)transactions

BlendingthechaosoftheIoTwiththepowerofaBlockchain..

makingdumbthingssmart

CognitiveComputingisn’tjustaboutA.I.orMachineLearning..

“EveryonewithaSmartPhonehassomeformofrudimentaryA.I.intheirhands,buthowmayofusreallyputeventhattousedaily?Mostlikelyzero..Askyourselfwhy..”

• CognitiveComputing– AccessvsUse• Sirivs.GoogleAssistantvs.Alexavs.Cortana• Speaking“to” ourphonesvsTalking“with” ourphones• ChicagoCubs2016USA“worldseries” attheWorldofWatson??

• SoftwareBotsarenotthesameasCognitiveComputing• Roboticsoftwarebotsarechangingourworld,buttheyarenotA.I• SoftwarethatwinsChess andGomatches&MachineLearningisfunbut..• Historical,Real-timeandPredictiveAnalyticsarealsonotCognitiveComputing

• CognitiveComputing– OKsowhatisitexactly• ItneedstobeTrainable,SelfLearning,leverageMachineLearningandneedstoeatData• Itshouldperformhumanliketasks,beabletoclassifydataorobjectsaswedo• Itmustbeabletooperatethewaywedo,naturallanguage,text,voice,audio,video• CognitiveComputingisaboutknowledgeautomation,it’saboutbrainsandnotbrawn

ThisisacarwhichhasA.I.builtin,andit’sprogrammedtokill..

#questions

pingmeonTwitteras@dez_blanchfield andlet’s#connect