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© 2016 CWT 1

CWT 3.0The Digital Difference

Carlos Sánchez24th April 2017

© 2016 CWT 2

CWT 1.0

People

© 2016 CWT 3

CWT 2.0

Technology

© 2016 CWT 4

CWT 3.0

TechnologyPeople

Data

© 2016 CWT

© 2016 CWT

© 2016 CWT

CWT To Go

A.I.

© 2016 CWT

Natural Language Processing

© 2016 CWT

Easier to manage – single place for potentially everything

Everybody knows how to chat

Available 24/7

TRAVELERS COMPANIES

24/7 Customer Service which is scalable

Engage customers

Human – like

© 2016 CWT

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