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31511233/1203 © 2003 Business & Legal Reports, Inc.
BLR’s Human Resources Training Presentations
Training Strategies I: E-Learning
31511233/1203 © 2003 Business & Legal Reports, Inc.
Goals
Understand what e-learning is Recognize its benefits and drawbacks as
a workplace training strategy Be able to use e-learning effectively to
meet employees’ training needs
31511233/1203 © 2003 Business & Legal Reports, Inc.
What Is E-Learning?
Delivered electronically
Distance training Self-directed Collaborative Interactive
31511233/1203 © 2003 Business & Legal Reports, Inc.
Basic Terminology
WBT Asynchronous Synchronous LMS
31511233/1203 © 2003 Business & Legal Reports, Inc.
Basic Terminology (cont.)
LCMSLSP Bandwidth Learning community
31511233/1203 © 2003 Business & Legal Reports, Inc.
E-Learning Options
In-house training materials Off-the-shelf training programs E-learning service provider training
materials Online college, graduate, technical courses
31511233/1203 © 2003 Business & Legal Reports, Inc.
Benefits of E-Learning
Uniformity Customization Easily updated Accessible
31511233/1203 © 2003 Business & Legal Reports, Inc.
Benefits of E-Learning (cont.)
Unlimited number of trainees
Convenient for both trainees and management
Just-in-time Cost-effective
31511233/1203 © 2003 Business & Legal Reports, Inc.
Problems with E-Learning
Employee resistance Less management control Technical difficulties
31511233/1203 © 2003 Business & Legal Reports, Inc.
Problems with E-Learning (cont.)
Lack of social interaction
Lack of support Poorly designed
programs Poor choice
of programs
31511233/1203 © 2003 Business & Legal Reports, Inc.
Preparing Employees For E-Learning
Demonstrate the program Explain how training applies to the job Check for prerequisites Make sure trainees have the right hardware
and software Review time management skills Schedule a completion date
31511233/1203 © 2003 Business & Legal Reports, Inc.
The Learning Environment
Set aside a block of quiet timePrint out training materialsClear the workstation Minimize distractions
31511233/1203 © 2003 Business & Legal Reports, Inc.
The Learning Environment (cont.)
Be thoughtful of co-workers
Establish personal learning objectives
Focus attention Take notes
31511233/1203 © 2003 Business & Legal Reports, Inc.
Facilitating E-Learning
Guidance Management Assistance Collaboration Follow-up
31511233/1203 © 2003 Business & Legal Reports, Inc.
Keeping E-Learners Motivated
User-friendly programs
Visual appeal InteractivityCustomization
31511233/1203 © 2003 Business & Legal Reports, Inc.
Keeping E-Learners Motivated (cont.)
Employee controlShort learning modules Practice time and assessments Opportunities for collaboration and
group support
31511233/1203 © 2003 Business & Legal Reports, Inc.
Monitoring and Evaluating Training
Review training data Use evaluation forms Survey trainees
31511233/1203 © 2003 Business & Legal Reports, Inc.
Monitoring and Evaluating Training (cont.)
Observe job performance
Use focus groups Revise the program
based on feedback
31511233/1203 © 2003 Business & Legal Reports, Inc.
Linking E-Learning to the Job
Determine training goals that support business objectives
Base training on required job skills Build in job-related exercises and
assessments Combine e-learning with on-the-job
training
31511233/1203 © 2003 Business & Legal Reports, Inc.
Using E-Mail to Update Training
Easy and inexpensive to produce
Instant distribution Policy and
procedure changes New equipment
31511233/1203 © 2003 Business & Legal Reports, Inc.
Using E-Mail to Update Training (cont.)
Features Links User- and job-friendly Feedback
31511233/1203 © 2003 Business & Legal Reports, Inc.
Evaluating the Programs of Learning Service Providers
Is the program well designed? Is it readily accessible to employees?Is the content job related? How easily can the program be
customized? Is there adequate technical support?Is it cost-effective?
31511233/1203 © 2003 Business & Legal Reports, Inc.
Creating Your Own E-Learning Programs
Allow sufficient development time Design for the online environment Plan learning modules carefully Create additional resourcesTest and retest your program Build in plenty of support
31511233/1203 © 2003 Business & Legal Reports, Inc.
Converting Traditional Training Programs to WBT
Not all training programs translate well to WBT
Not all training can be efficiently achieved with WBT
Redesign specifically for WBT Make full use of the technologyPrepare employees adequately for the
transition
31511233/1203 © 2003 Business & Legal Reports, Inc.
Goals
Understand what e-learning is Recognize its benefits and drawbacks as
a workplace training strategy Be able to use e-learning effectively to
meet employees’ training needs
31511233/1203 © 2003 Business & Legal Reports, Inc.
Summary
E-learning offers many benefits as a training strategy
It is cost-effective and extremely convenient for both management and employees
But for this kind of training to be effective, you must prepare employees, keep them motivated to learn, and offer adequate support and feedback
31511233/1203 © 2003 Business & Legal Reports, Inc.
Summary (cont.)
Whether you are using a learning service provider or creating your own e-learning programs, you must make wise and considered choices
Remember that not all training is best achieved with e-learning
31511233/1203 © 2003 Business & Legal Reports, Inc.
Quiz
1. Give a brief definition of e-learning in the workplace.
2. Asynchronous delivery of e-learning requires all trainees to log on to the training program at the same time. True or False
3. Identify three benefits of e-learning. 4. Identify three problems with e-learning. 5. Name three ways you can prepare employees for
e-learning to help ensure success?
31511233/1203 © 2003 Business & Legal Reports, Inc.
Quiz (cont.)
6. What are three steps employees should take to create the right environment for e-learning?
7. E-learning eliminates the need for a trainer. True or False
8. Identify three steps you can take to keep e-learners motivated.
9. How can you make the vital link between e-learning and the job?
10. Identify three questions you should ask when evaluating e-learning programs developed by learning service providers.
31511233/1203 © 2003 Business & Legal Reports, Inc.
Quiz Answers
1. E-learning is training that is delivered electronically via the Internet or an intranet. It is often self-directed, although it can also be collaborative. The best e-learning is highly interactive.
2. False. Asynchronous delivery means that individual trainees can access the program at any time. Synchronous delivery requires trainees to log on to the program at the same time.
3. Benefits include uniformity, accessibility, the ability to customize and update easily, use by any number of employees, convenience for employees and management, the ability to deliver just-in-time training, and cost-effectiveness.
31511233/1203 © 2003 Business & Legal Reports, Inc.
Quiz Answers (cont.)
4. Problems include employee resistance, less management control, technical difficulties, lack of social interaction, lack of support, poorly designed programs, and poor choice of programs.
5. You can prepare employees for e-learning by demonstrating the program, explaining how training applies to the job, checking for prerequisites, making sure trainees have the right hardware and software, reviewing time management skills with them, and scheduling a completion date for training.
31511233/1203 © 2003 Business & Legal Reports, Inc.
Quiz Answers (cont.)
6. To create the right environment for e-learning, employees should set aside a block of quiet time, print out training materials, clear their workstation, minimize distractions, be thoughtful of co-workers, establish personal learning objectives, focus their attention on the material, and take notes.
7. False. The trainer becomes a facilitator, offering guidance, managing the learning process, providing technical assistance, encouraging collaboration and support among trainees, and following up to make sure training goals have been met.
31511233/1203 © 2003 Business & Legal Reports, Inc.
Quiz Answers (cont.)
8. You can keep e-learners motivated by making sure programs are user-friendly, visually appealing, and highly interactive; customizing programs for specific groups of trainees; giving trainees some control; keeping learning modules short, building practice time and assessments into programs; and creating opportunities for collaboration and group support.
31511233/1203 © 2003 Business & Legal Reports, Inc.
Quiz Answers (cont.)
9. You can link e-learning to the job by determining training goals that support business objectives, basing training on required job skills, building in job-related exercises and assessments, and combining e-learning with on-the-job training.
10. Questions to ask when evaluating LSPs include: Is the program well designed? Is it readily accessible to employees? Is the content job related? How easily can the program be customized? Is there adequate technical support? Is it cost-effective?
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