2017 VASITE Annual Meeting · 24/7 Network Operations Center (NOC) ... Filtering per Dashboard...

VDOT ITS Action Planning Utilizing ITS Maintenance and Operations DataBy Dick Adams, PE, PTOEIteris Deputy Program Manager – VDOT ITS and Technology

2017 VASITE Annual Meeting

VDOT’s Original ITS Goals

• All ITS Services under one contract• 24/7 Consistent Monitoring and Triage• Increase operational up-time and availability• Standardized services with Statewide SOP’s• Track All Work Orders – from Down to Operational• One Database for statewide Interoperability• Standardized life cycle replacement process• Reduce the number of task orders• Continual Improvement and Innovation Plan

VDOT ITS Maintenance System Integrated Maintenance Management System (IMMS)

Asset management database - Maximo Ticketing database - Maximo Monitoring Software - Nagios Informational wiki Performance assessment software - Sisense

24/7 Network Operations Center (NOC) Handle all tickets – Verification to triage Integrated Service Desk (ISD) – coordinate all program issues Emergencies – investigation of issue and grouping of tickets Locate Requests Change Requests

Typical ATMS SystemsTypical Modules• CCTV• DMS• Signals• Ramps• TSS - Detection• ESS - Weather• HARS

Operational Viewpoint

VDOT SystemDevice Summary• 2,500 End Devices

– 1000 CCTV’s– 590 DMS’s– 590 TSS’s– 84 ESS’s– 22 RMS’s– 53 GCS’s– 41 HAR’s

• 3,500 Network Devices• 3,500 Supporting Devices• 9,500 connected devices• 42,000 Assets and Components

Network Viewpoint

• One Statewide Maintenance Management System• One Statewide Inventory and Work Database• 24/7 Statewide Monitoring on a single platform• Automatic Alerting and Request Service• Track Work Orders in near real time• Asset Tracking from Purchase to end of life• 24/7 Network Operations Center • Standardize reporting across the state• Standardized Maintenance practice and SOP’s

ITS Successes

ITS Maintenance Numbers for the Program

10,600 Locations and Devices 52,226 Assets and ComponentsTHROUGH THE LIFE OF THE PROGRAM 140,183 Total Service Requests 47,530 Tickets Dispatched to Elite 65,345 Total Work Orders 34,858 Maintenance Work Orders 18,044 PM Work Orders

580,811 Total PM Tasks

VDOT ITS Solutions : Statewide Database

VDOT ITS Solutions :Statewide DatabaseDashboard

VDOT ITS Solutions : Monitoring and Times

Past 7 Days

VDOT ITS Solutions : Monitoring and Times

VDOT ITS Solutions : Wiki data on status

VDOT ITS Solutions : Monitoring status

VDOT ITS Solutions : Wiki relationships

Due Diligence Interface Locate Request Maximo Simplified Reporting Nagios Loader Nagios Recovery

Iteris Developed Tools

SSP Daily Log TOC ATMS Operations Feedback TOC Device Maintenance Request TOC Operations Audit Data Visualization*

Due Diligence

ITS Maintenance - Due Diligence

Maximo Simplified Reporting

TOC – Device Maintenance Request

Interactive Data Visualization Tool

Data Cubes Multiple Data Sources Refresh Rate Custom Fields Custom SQL Tables

Dashboards Multiple data widgets Filtering per Dashboard Filtering per Widget Dynamic Filtering on Widget

Easy to Setup Easy to Connect to Data Quick building of Dashboards Dashboard Dill Down Capabilities

Sisense ElastiCube Interface

Sisense Dashboard Interface

Device Status – Near Real Time

VDOT Service Request Trend

Service Request Trend by Resolution

ITS NOC Ticket 2014

ITS NOC Ticket 2015

ITS NOC Ticket 2016

ITS NOC Tickets 2017

ITS Maintenance Work Order – Trend

ITS Maintenance Work Order – Apr 2017

ITS Maintenance WO by Type

April 2017 Pie Chart

ITS Maintenance WO by Device

Selection

ITS Maintenance Heat Map - NRO Jan 2017 to May 2017

ITS Maintenance Heat Calendar 2016 - 2017

SR - ITS Heat Calendar

2017All Regions

2015NWRO

ITS Heat Calendar

2017All Regions

2015NWRO

Data Visualization / SSP – NRO 2016

Data Visualization / SSP

AVG LANE CLEAR (mins)

ALL INCIDENT TYPES

AVG LANE CLEAR (mins)

ACCIDENTS

On SSP Off SSP

Data Visualization / SSP – CRO by Route

• Develop New KPI’s and Measures for the Dashboards• Add Detail Fields per asset Classifications• Dynamic Connection to others ticketing systems• Network Loading Alerts• Historical Fault Frequency Analysis• Historical and Predictive Analysis• Automatic interrogation of devices• Library – Type of Failure with historical fixes

ITS Next Steps

Working SmarterThank You

2017 VASITE Annual Meeting · 24/7 Network Operations Center (NOC) ... Filtering per Dashboard...

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