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2014
Baldrige Performance Excellence Program | www.nist.gov/baldrigeBaldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Education Criteria for Performance Excellence
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Education Criteria Categories1. Leadership2. Strategic Planning3. Customer Focus4. Measurement, Analysis, and
Knowledge Management
5. Workforce Focus6. Operations Focus7. Results
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
The Role of Core Values and Concepts
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Visionary leadership
Student-centered excellence
Organizational and personal learning
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Valuing workforce members and partners
Agility
Managing for innovation
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Focus on results and creating value
Societal responsibility
Systems perspective
Management by fact
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Education Criteria Framework: A Systems Perspective
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Item Format
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Notes
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Steps toward Mature Processes
Reacting to Problems (0–25%) Early Systematic Approaches (30–45%)
Aligned Approaches (50–65%)Integrated Approaches (70–100%)
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
From Fighting Fires to Innovation: An Analogy for Learning
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Organizational Profile
P.1 Organizational DescriptionP.2 Organizational Situation
Starting point for self-assessment and application preparation
Basis for early action planning
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Category Point Values1 Leadership 1202 Strategic Planning 853 Customer Focus 854 Measurement, Analysis, and
Knowledge Management 905 Workforce Focus 856 Operations Focus 857 Results 450
Total 1,000
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Senior leaders’ actions, organizational governance, and societal responsibilities
1.1 Senior Leadership (70 pts.)1.2 Governance and Societal Responsibilities (50 pts.)
1. Leadership (120 pts.)
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Strategic and action planning, and implementation of plans
2.1 Strategy Development (45 pts.)
2.2 Strategy Implementation (40 pts.)
2. Strategic Planning (85 pts.)
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Listening to the voice of the customer and engaging customers
3.1 Voice of the Customer (40 pts.)
3.2 Customer Engagement (45 pts.)
3. Customer Focus (85 pts.)
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Analysis, review, and improvement of organizational performance Management of information, knowledge, and information technology
4.1 Measurement, Analysis, and Improvement of Organizational Performance (45 pts.)
4.2 Knowledge Management, Information, and Information Technology (45 pts.)
4. Measurement, Analysis, and Knowledge Management (90 pts.)
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Building an effective workforce environment Engaging, developing, and managing your workforce
5.1 Workforce Environment (40 pts.)
5.2 Workforce Engagement (45 pts.)
5. Workforce Focus (85 pts.)
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Designing, managing, and improving work processesImproving operational effectiveness
6.1 Work Processes (45 pts.)
6.2 Operational Effectiveness (40 pts.)
6. Operations Focus (85 pts.)
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Performance and improvement in all key areasPerformance levels, trends, and comparative data
7.1 Student Learning and Process Results (120 pts.)
7.2 Customer-Focused Results (85 pts.)
7.3 Workforce-Focused Results (85 pts.)
7.4 Leadership and Governance Results (80 pts.)
7.5 Financial and Market Results (80 pts.)
7. Results (450 pts.)
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
If you get everything going in the right direction and you get people fully engaged, you're going to get more productivity for students, it will actually be a better workplace for the workers, and the community will become more involved because
there will be a common language, common outcomes, and … common processes.
—Dr. Jerry Weast, (Former) Superintendent, Montgomery County (Maryland) Public Schools
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
We don't consider Baldrige something extra. It’s a way of life … , the chance [for our employees] to understand that if you plan and do and study and act, you actually can improve. It gives our kids a chance to measure themselves … against standards and goals. It gives us a chance to shoot at the highest level.
—Dr. Jerry Weast, Former Superintendent, Montgomery County (Maryland) Public Schools
2014
Baldrige Performance Excellence Program | www.nist.gov/baldrigeBaldrige Performance Excellence Program | www.nist.gov/baldrige
For More Information Criteria booklets and free Criteria content Self-assessment tools Organizational assessments Training, conferences, and executive education Award recipient profiles Case studies Connections to the Baldrige community
www.nist.gov/baldrige baldrige@nist.gov
(301) 975-2036
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