2012.10.12 Robocalls Part 1.ppt · Hosted VoIP Hosted VoIP ... • CLECs: Level 3, XO ... •...

THE INDUSTRYHow have technological changes affected thetelecommunications industry, including entities that want to make automated calls?

MODERATOR: Roberto Anguizola, FTC

PANELISTS:Kevin Rupy, US TelecomDavid Diggs, CTIABrad Herrmann, Call-Em-All

The Transition from POTS to Broadband

Kevin G. RupySenior Director, Policy DevelopmentUSTelecom

Kevin G. Rupy, USTelecom

Introduction

• How the network has changed• What robocalls are• What carriers are doing

PSTN With Local & Wireless Competition

Local Exchange Carriers (LECs)e.g., Bell Atlantic, SWBT, BellSouth, PacBell, Ameritech, C&P, 1000+ Independents

Long Distance

Local Calling

Traditional Circuit Switched Network Post ‘96 Act

Competitive LECs (CLECs)MFS, Teleport, Allegiance,Brooks Fiber,Teligent, Winstar,  

Wireless Carriers: CellularOne, GTE, SprintNextel, Cingular

Kevin G. Rupy, USTelecom

The Evolving Voice Ecosystem.

PSTNInternet

IP Backbone Provider

ILEC

AutodialerCompany

ILEC ISP

Cable ISP

Hosted VoIP

CLEC

Wireless ISP

CLEC ISP

GWs

GWs

GWs

GWs

WirelessCarriers

Local and/or Tandem Trunks

Local and/or Tandem Trunks

Local and/or Tandem Trunks

Local and/or Tandem Trunks

Cable ISP

CLEC ISP

WirelessCarriers

Cable ISP

Hosted VoIP

Hosted VoIP

Hosted VoIP

ILEC ISP

ILEC ISP ILEC 

ISP Cable ISP

CLEC ISP

Kevin G. Rupy, USTelecom

Stakeholders in the Robocall Environment

PSTNInternet GWs

Internet Service Providers (ISPs):• Telcos: AT&T, Verizon, CenturyLink, 

Independents (x100s)• Cable: Comcast, Cablevision, Time Warner, 

Independents (x100s)• Wireless: Sprint, T‐Mobile, ClearWire, 

WISPs (x100s)

Voice Over Internet Protocol Providers (VOIPs):• Over the Top VOIP: Skype, Google Voice, 

Magic Jack, Ooma.• Interconnected VOIP: Vonage, Cable VOIP.

Robocall Customers:• Government: Public Safety, 

Schools, Local Governments.• Politicians: Elected officials, 

political candidates.• Business: Any business from 

Auto Shops to Zoos.Autodialer Companies:• Software: VanillaSoft, SpitFire, AutoDialerPlus,   • Services: Call Em All, CallFire, Database 

Systems Corp, Impact Dialing.• Equipment: PowerVoice, PhoneTree, 

BigmOuth, Goldmine.

Local Exchange Carriers (LECs):• ILECs: AT&T, Verizon, CenturyLink, 

Independents (x100s)• CLECs: Level 3, XO 

Communications, Cablevision/LightPath, Independents (x100s).

• Wireless: T‐Mobile, AT&T, Verizon Wireless, Independents (~100).

Kevin G. Rupy, USTelecom

The Full Spectrum of Mass-Calling Events

• Emergency Notifications

• Weather Alerts• K-12/College Alerts -

Closings

• Political Messages

• Surveys• Utility Service

Calls

• Phishing Calls• Focused Nuisance

Attack• Call Flooding / DoS

Attack

Important and Legal Malicious and IllegalPractical and Legal

All Mass-Calling & Robo-Call Events

Kevin G. Rupy, USTelecom

Different Perspectives of Mass-Calling Events

All Mass Calling Events

What Consumers SeeWhat Service Providers See

• Emergency Notifications• Weather Alerts• School Closing Alerts

• Political Messages• Surveys• Utility Service Calls

• Phishing Calls• Focused Nuisance Attack• Call Flooding / DoS Attack

Kevin G. Rupy, USTelecom

Current Activities Legal/Practical Limitations

• Network Operations Centers• Security Desks• Traffic data forensics• Mass calling investigations• Blocking specific numbers

• Legal Actions• State court actions• Law enforcement coordination

• Working/Standards Group Frameworks

• Alliance for Telecommunications Industry Solutions (ATIS)

• Internet Corporation for Assigned Names and Numbers

• Consumer Education

• Legal Limitations• Privacy Laws• Common Carrier

Obligations• Technological arms race

Kevin G. Rupy, USTelecom

David Diggs

Vice PresidentWireless Internet Development

CTIA – The Wireless Association

DAVID DIGGS, CTIA – THE WIRELESS ASSOCIATION

• Landline vs. mobile pricing regimes differ• TCPA prohibits all robocalls except:

– Emergency purposes– Prior express consent of called party

• No exemption for political, charitable

Wireless is Different

DAVID DIGGS, CTIA – THE WIRELESS ASSOCIATION

• Telco vs. internet “culture”• Identifying origin of traffic

– Resellers of TNs– Competing solutions for identifying “owner” of TN

• Blocking less effective– Volatility– Spoofing

Challenges of IP‐based

DAVID DIGGS, CTIA – THE WIRELESS ASSOCIATION

Telephone Numbering Resources:  Who’s In Charge?

NOWG

INCContract

AdvisoryService Providers

State Regulators

NANC

LNPAWorking Group

FCC

NPAC NANPA

PoolingAdmin.

NAPM LLC

Contracts

Brad Herrmann

Founder and PresidentCall-Em-All

BRAD HERRMANN, CALL‐EM‐ALL

“Old School” Robocalling– Capital Intensive (specialized equipment and lines/ports)– Specialized programming skills– Lead Time: 60‐90 days

VOIP Robocalling– No special equipment– Requires large bandwidth connection – Easier software development– Lead Time: Days

Cloud Services Robocalling– Basic internet connection– Immediate & simple call initiation (via web or API/web services)– Lead Time: Hours

Robocalling Evolution

BRAD HERRMANN, CALL‐EM‐ALL

1) Message review by empowered employees– Listen to message and approve/reject– Call client & ask questions– Call the CallerID number

2) Maintain client‐specific DNC list3) Monitor opt‐outs

Stopping Unwanted Calls – One example