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1996 ProceedingsDecision Sciences Institute
1996 Annual MeetingNovember 24-26, 1996
Orlando, Florida
VOLUME 1 VOLUME 2 VOLUME 3
Special & Theme Sessions DSS/Al/Expert Systems POM - Manufacturing
Accounting: Theory, Application, Management Information Systems POM - Service
and Practice
Case Studies
MS/OR: Techniques, Models,
and Applications
Quality and Productivity
Finance/Financial Management
Innovative Education
Statistics, Decision Analysis,and Forecasting
Marketing: Theory, Models,
and Applications
Organizational Behavior/Theory
Strategy and Policy
Ronald J. Ebert, Proceedings Coordinator
University of Missouri - Columbia
Lori Franz, Program Chair
University of Missouri - Columbia UB/TIB Hannover 89115 594 973
Contents;—Volume 3
P/OM: MANUFACTURING
[PM1-S21
1187 SYMPOS1 I'M ON FAST PRODUCT
INNOVATION AND PRODUCT QUALITY:STRATEGIC ALLIANCE OR TRADEOFF?
Susan D. Aitumdson, Barbara B. Flynn, E. James
Plynn, Roger G. Schroeder and Dinesh Wadhwani
[PM2-SH]
1188 CONFIGURATIONS-BASED RESEARCH IN
MANUFACTURING STRATEGY
Cecil C, Bozarth, Rebecca Duray, Aleda Roth and
Peter T. Ward
[PM3-S3]
! 180 CINEMATIC TICKLERS; USING MOVIECLIPS TO STIMULATE CLASSROOM
DISCUSSION ABOUT OPERATIONS
MANAGEMENT ISSUES
Karen A. Brown, Nancy Lea Hyer, Dwight E.
Smith-Daniels and Linda G. Sprague
[PM4-S3]
RESOURCE PLANNING AND SCHEDULING
11 di> J'he Effect of Forecasting Model and Model
Accuracy on Master Production ReschedulingPerformance in Capacity-ConstrainedJust-in-Time Make-to-Stock Environments
Gary M. Kern and Jerry C. Wei
1193 The Evolution of Manufacturing Resource
Planning: Towards Knowledge-Based MRPPatrick J. Rondeau
1196 Drum-Buffer-Rope: Testing an Alternative to
Material Requirements Planning
Daniel C. Steele, Patrick R. Philipoom, Manoj K.
Malhotra and Timothy D. Fry
[PM5-S3]
TABLE TOPICS: PRODUCTION PLANNING AND
SCHEDULING
1199 An Alternative Shop Loading/SchedulingProcedure
Raktim Sen
1199 Decision Support for the Integration of
Maintenance Planning with Production PlanningActivities
Larry B. Weinstein and Chen-Hua Chung
1199 Replanning Frequencies for a Rolling Horizon
Master Production Schedule Under Conditions of
Demand Uncertainty and Minimum Batch-Size
Production
Ray Venkataraman and Jay Nathan
1199 Aggregate Production Planning with Random
Demand and Production Failure
Mohammad Z. Meybodi
1200 An Aggregate Planning Framework for the
Evaluation of Volume FlexibilityMoutaz Khouja
[PM6-S3]
INTERNATIONAL ISSUES IN OPERATIONS
MANAGEMENT
1201 Manufacturing Planning and Control Practices:
A Survey of Firms in Ghana, West Africa
Kwasi Amoako-Gyampah and Samuel S. Boye
1204 Assessing Competitive Priorities in Turkish
Manufacturing Industry
Jatinder Gupta, T.F. Burgess, H,K. Gules and M.
Tekin
1207 Supply Chain Practices in Leading Asia Pacific
Companies: Study of the Consumer PackagedGoods Industry
Norma J. Harrison and Peter Gilmour
[PM7-S3]
BENCHMARKING
1210 Process-Based Performance Measures for
Concurrent Engineering
Bopana K. Ganapathy and Chon-Huat Goh
1213 Critical Factors in the Maintenance and
Intra-Organizational Transfer of Best
Manufacturing Practice
Michael H. Way
1216 Strategic Manufacturing Benchmarking: A
Conceptual Typology, Framework and Case Study
Aleda V, Roth, Ann S. Marucheck and Robert Irons
[PM8-S3]
CURRICULAR ISSUES IN OPERATIONS
MANAGEMENT
1219 Teaching Interdisciplinary Production OperationsManagement: The Design and Development of an
Introductory Course in POM
Orinda Byrd Chrisloph, Maria Papadakis, MohamedY. Zarrugh and O. Geoffrey Egekwu
1222 Enhanced Learning in the Traditional OperationsManagement Course
J.R. McDaniel and Susan E. Pariseau
1225 Redesigning the POM Major Using the QualityFunction Deployment ApproachFathi Sokkar and V.M. Rao Tummala
[PM9-S4]
1228 RECOVERABLE MANUFACTURING:
MANUFACTURING ISSUES FOR THE 21ST
CENTURY
V. Daniel R, Guide, Jr., Rajesh Srivastava, W.C.
Benton and Greg Stanley
[PM10-S4]
BUYER-SUPPLIER PARTNERSHIPS
1229 Designer-Buyer-Supplier Interface: A Product
Design ApproachShad Dowlatshahi
1232 Using the Baldrige Award Criteria as an
Organizing Framework for Exploring
Buyer-Supplier Partnerships: A Case StudyJohn H. Bantham and Paul M Bobrowski
1235 Customer-Supplier Relationships: Certification's
Many Results
Kimberly A. Bates and David G. Hollingworth
[PM11-S4]
MANUFACTURING COMPETITIVENESS AND
PERFORMANCE
1238 The Relationship between JIT ManagerialPractice and JIT Infrastructure: Implications for
Plant Performance
Sohel Ahmad and Roger G. Schroeder
1241 Do Enhancements in Manufacturing Planningand Control Systems (MPCS) ImproveManufacturing Goal Competitiveness?John G. Wacker and Chwen Sheu
1244 A Critical Examination of JIT Success: An
Organizational Perspective
Mahmoud M. Yasin, Marwan A. Wafa and Michael
H. Small
[PM12-S4]
TABLE TOPICS: ISSUES IN MANUFACTURING
1247 Demand Shocks in Batch Manufacturing Processes
Timothy L. Smunt and George E. Monahan
1247 An Investigation of the Marketing and
Information Strategies on the Just-In-Time
Delivery SystemHuei Lee and Jiaqing Yang
1247 Effectiveness of Joint Estimation Method for
Short Time Series
Christine M. Wright
1248 A Simulation Model of the 'Customer Change
Request' for Process Reengineering in an
Aerospace Manufacturing Firm
James Hoyt and Faizul Huq
[PM13-S4J
MANUFACTURING INFORMATION
TECHNOLOGY
1249 The Benefits of Personal Computers and LargerComputers in Manufacturing
Arik Ragowsky and Albert L. Lederer
1252 Linking the Operations Management, Purchasingand Marketing Literatures to Study EDI Use,
Supplier and Item Criticality and Supply Chain
Performance
Steven V. Walton
1255 A Relational Database Approach to Shop Floor
Information Management and Performance Evaluation
Robert J. Marsh and Steven A. Melnyk
[PM14-S4]
CAPACITY, RESOURCE ALLOCATION, ANDSCHEDULING
1258 Capacity Rationing in Multi-Period PlanningEnvironments
'Sri' V. Sridharan and Nagraj Balakrishnan
1261 Ranking and Non-Ranking Algorithms for
Allocation of a Critical Resource under
Constraints
Ashok Kumar
1264 Single Facility Location and Relocation Problems
with Time Dependent Weights, Continuous and
Discrete Planning Horizon
Bahram Emamizadeh
[PM15-S4]
DESIGN OF CELLULAR MANUFACTURING
SYSTEMS
1267 Cell Design Under Time-Varying Demand:
Integrating Cell Formation and Production
Planning
Jeffrey E. Schaller, S, Selcuk Erenguc and Asoo J.
Vakharia
1270 A Fuzzy Multiobjective Linear ProgrammingModel for Manufacturing Cell Formation
Chang-Chun Tsai and Chao-Hsien Chu
1273 Part-Machine Grouping in the Presence of
Operation FlexibilityShashidhar Kaparthi
[PM16-M1]
TABLE TOPICS: FACILITIES AND PROJECT
MANAGEMENT
1276 Assembly Line Balancing Problem with
Paralleling of Work Stations Solved by Simulated
AnnealingPatrick R. McMullen and Gregory V. Frazier
1276 A Comparative Study of Dynamic Plant Layout
Algorithms
Jaydeep Balakrishnan, Chun Hung Cheng and
Daniel G. Conway
1276 A Cluster First, Route Second GraphicalTransformation for the Allocation-Location
Problem
William G. Bistline and Snehamay Banerjee
[PM17-M1]
TABLE TOPICS: COMPETITIVENESS ISSUES IN
MANUFACTURING
1277 Manufacturing Competitiveness in New EnglandDefense and Non-Defense Firms
Margaret A. Noble
1277 Measures in Manufacturing: Are We Ready for
Change?Azmi B. Ahmad and Satish Mehra
1277 Computerization in Manufacturing and Its
Impact on CompetitivenessAzmi B. Ahmad and Satish Mehra
[PM18-M1]
TABLE TOPICS: RESOURCE ALLOCATION
AND BOTTLENECK MANAGEMENT
1278 Drum-Buffer-Rope Operating Policies and
Bottleneck Position in V-Plants
Gregory R. Russell and Timothy D. Fry
1278 Budgetary Constraints and Idle Time
Distribution in Common-Cycle Production
Alireza Ardalan and Rasoul Haji
1278 Optimal Resource Allocation and SystemConfiguration for Quality Control and
Production Activities in a Linear Production
System
Yue Zhang and Long-Geng Zhao
1278 An Examination of Bottleneck ManagementPractices on Ease of Management, ShopParameters and Customer Variables
Lawrence D. Fredendall, Janis L. Miller and J.
Wayne Patterson
[PM19-M1]
ISSUES IN CELLULAR MANUFACTURING
1279 A Taxonomy of Cell Management Challenges and
Outcomes: An Electronics Industry Field Study
Nancy Lea Hyer and Karen A. Brown
1282 Resource Management in Linked-Cell
Manufacturing SystemsDarwin J. Davis and Vincent A. Mabert
1285 Group Technology Layout and Shop Floor
Control Decision Frameworks
John B. Jensen and Manoj K. Malhotra
[PM20-M2]
TABLE TOPICS: SCHEDULING MODELS
1288 Heuristic Procedures for Constrained Resource
Scheduling in a Dynamic Project ShopEnvironment with Stochastic Activity CompletionTimes
Alfred J. Bird and Basheer M. Khumawala
1288 A Resource Constrained Multi-Family Lot-Sizingand Scheduling Model: A Case Study
Zubair M. Mohamed, Ashok Kumar and JaideepMotwani
1288 Scheduling Production for Continuous
Manufacturing Systems with Quality Constraints
Jim Lee and Xinchun Wang
1288 Linearization of King's Algorithm to ReconfigureLarge-Size FMSs into CMSs
Ashok Kumar, Zubair M. Mohamed, Jaideep
Motwani and Mohamed A. Youssef
1289 The Effects of Sequencing on Job Flow Times
Emre Veral and Ram P. Mohan
[PM21-M2]
TABLE TOPICS: OPERATIONS MANAGEMENT
RESEARCH TRENDS AND ISSUES
1290 Recent Trends in Operations ManagementResearch
Steven V. Walton and Robert B. Handfield
1290 Enhancing the Survey Operations ManagementCourse Through the Development of Basic
Internet Usage Skills
Scott M. Shafer, Mustafa V. Uzumeri and Terry A.
Byrd
1290 The Relative Importance of OperationsManagement Journals: A Citation AnalysisRobert J. Vokurka
1290 A Review of Scale Development Techniques Used
in Empirical Operations Management Research
Rhonda L. Hensley
1291 Operations Management Research: Changes in
Research Content and Process
Rhonda L. Hensley
[PM22-M2]
TABLE TOPICS: SHOP FLOOR AND
INVENTORY CONTROL PROBLEMS
1292 Comparison of Push, Pull, and Hybrid ShopFloor Control Policies in Job Shop Environments
Michael E. Busing
1292 A Reexamination of the Order Point InventoryControl System
Farhad Moeeni and Stephen Replogle
1292 Avoiding Adverse Effect on WIP When Reducing
SetupSubhashish Samaddar
1292 Global versus Local Perspectives on Appropriate
Inventory Levels within Multiple Stage Systems
Natalie C. Simpson
[PM23-M21
TABLE TOPICS: PRODUCT DESIGN AND
DEVELOPMENT
1293 A Model for Modern Technology Adoption in
Small Manufacturing Firms
Anand S. Kunnathur, T.S. Raghunathan and Sonny
S. Ariss
1293 A Comprehensive Framework for Product Designand a Survey of Related Research
Peter Tarasewich
1293 Organizational Learning Practices in New
Product DevelopmentPaul Hong, Ahmad Syamil and William J. Doll
1293 A Contingency-Based Typology of Total Quality
Management (TQM) Implementation
Ken I. Kim and Paul Hong
1294 Implementing Concurrent Engineering Using
Group Decision Support SystemRamesh G. Soni, Prashanth B, Nagendra and Rajesh
Aggarwal
[PM24-M2]
ENVIRONMENTAL CONCERNS IN
MANUFACTURING
1295 The 'Green' Supply Chain: Best Practices from
the Furniture IndustryRobert B. Handfield, Steven V. Walton, Lisa K.
Seegers and Steven A. Melnyk
IX
1298 Environmental Concerns and OrganizationalPerformance: An Empirical StudyNazim U. Ahmed, Raymond V. Montagno and
Robert J. Firenze
1301 Integrating Environmental Concerns into the
Design Process
Steven A, Melnyk, Robert Handfield, Roger J.
Calantone and Sime Curkovic
|PM25-M2]
EMPIRICAL RESEARCH IN MANUFACTURING
STRATEGY
1304 The Relationship Between Manufacturing Focusand Performance: A Study of Plants in the
Automotive Industry
Cecil C. Bozarth and Steve Edwards
1307 Identification and Categorization of Mass
Customization ConfigurationsRebecca Duniy and Peter T, Ward
1310 Manufacturing Focus and the Nakane-Hall Model
James W. Pearce, George W. Mechling and RichardH. Deane
1PM26-M2)
CELLULAR MANUFACTURINGCONSIDERATIONS
1313 An Investigation of the Interaction Between ORR
and Two-Stage Group Scheduling Rules in a
Cellular Manufacturing Environment
J.C. Yelle. Charles T. Mosier and Farzad Mahmoodi
1316 A Comparison of Cells and Assembly Line
Layouts for Manufacturing a Mix of Standard
and Custom Products with Life Cycles and
Product Model ChangesKaushik Sengupta and F. Robert Jacobs
1319 A Simulation Study of the Effects of Product
Volume on System Performance
Fay X. Zhu, Dalen T. Chiang and Wei Cheng
[PM27-M3]
TABLE TOPICS: MRP AND CAPACITY
PLANNING
1322 Examining Demand Lumpiness Pattern on MRP
System Performance
Chrwan-jyh Ho, Seung-chul Kim and Meihua Koo
1322 An Evaluation of the Sepehri-Silver-NewHeuristic in MRP Systems-Part III
Ibrahim S. Kurtulus
1322 A New Formulation and Computational Testingfor the Capacitated, Dynamic Demand,Coordinated Lot-Size Problem
F. Barry Lawrence and E. Powell Robinson, Jr.
1322 A Study on the Effect of the Extent and Location
of Protective Capacity in Flow SystemsSukran N. Kadipasaoglu, Wenguang Xiang, Simon
F. Hurley and Basheer M. Khumawala
1323 How Managers Should Determine the Level of
Capacity Slack In a Production System
Satya S. Chakravorty and James W. Putt
JPM28-M3)
TABLE TOPICS: CLEAN MANUFACTURING
1324 Effects ofRegulatory Compliance with EnvironmentalLaws on the Tennessee Manufacturing IndustryMichael M. McKinney and Phillip E. Miller
1324 The Strategic Value of Source Reduction and
Recycling for Manufacturing ManagementMarkus Biehl and Cheryl Gaimon
1324 A Research Framework for RemanufacturingClassification
Amir M. Hormozi, Michael S. Spencer and V.
Daniel R. Guide, Jr.
1324 The Potential Impact of ISO 14000 on U.S. IndustryLawrence D. Fredendall and John J. Kanet
[PM30-M3]
WORKFORCE FLEXIBILITY
1325 Staffing a Multi-Skilled Workforce with VaryingLevels of Productivity: An Analysis of
Cross-Training Policies
Michael J. Brusco and Tony R. Johns
1328 Maximizing Performance with Workforce Flexibility:Implications for Manufacturing StrategyJohn K. McCreery and Lee J. Krajewski
[PM31-M4)
1331 ENVIRONMENTALLY RESPONSIBLE
MANUFACTURING: RESEARCH ISSUES AND
OPPORTUNITY
Steven A. Melnyk, Robert B. Handfield, RogerCalantone, Keith Helferich and R. Lai Tummala
[PM32-M4]
PROJECT MANAGEMENT
1332 Interorganizational Project Management: TheEffect of Strategic and Operational Goals on
Contractual Decisions
Michael S. Puddicombe and J. Robb Dixon
1335 Manual Assembly Time Prediction UsingInformation Processors in a Critical Path
Network: Further Insight
Lynn A. Fish
[PM33-M4]
TABLE TOPICS: GLOBAL MANUFACTURING
ISSUES
1338 Effectiveness of Voluntary Restraint Agreementson the U.S. Machine Tool Industry
Thomas A. Ottaway and Gerald E. Evans
1338 POM in a Mayan Urban Center
Thomas W. Bolland and Elliot Abrams
1338 Measurement of Inventory Control Systems in
International Environments
Jay Pope and Sameer Prasad
1338 An Investigation of the Relationship Between
Global Manufacturing Practices and Outcomes
Sukran N. Kadipasaoglu, Simon F. Hurley, JeffreyL. Foote and Basheer M. Khumawala
[PM34-M4]
TABLE TOPICS: PRODUCTION SCHEDULINGSYSTEMS
1339 Minimizing the Total Squared WorkloadDeviation on Parallel Machines
Jatinder N.D. Gupta and Johnny C, Ho
1339 Deadline Constrained Scheduling in Johnson
Flow Shops
P.S. Sundararaghavan, Anand S. Kunnathur and Esti
Wardhani
1339 A Generalized Network Approach for a
Production Scheduling Problem
Wade Stratton, Robert B. Hasbrouck and Mark A.
McKnew
1339 A Branch-and-Bound Approach to MinimizingTotal Flowtime and Maximum Lateness in Two
Machine Scheduling Systems
Tapan L. Sen and Farhad M.E. Raiszadeh
[PM35-M4]
TABLE TOPICS: MANUFACTURING CELL
DESIGN
1340 A Review of Comparative Performance Analysisfor Functional and Cellular LayoutsAtul Agarwal
1340 Work Cell Formation: Theory vs. Practice
David A. Lewis
1340 Efficient Cost Minimization Heuristics for
Designing Manufacturing Cells
Zubair M. Mohamed, Chun Hung Cheng, Ashok
Kumar and Jaideep Motwani
1340 A Study for Determination of Factors Relevant to
Cellular Manufacturing Applications
John R. McQuaid, Jr.
(PM37-M4]
EMPIRICAL RESEARCH IN OPERATIONS
MANAGEMENT
1341 Practical Issues in Operations Management for
Theory Building Empirical Research
John G. Wacker, Paul M. Swamidass and Richard J.
Van Iten
1344 A Note on the Use of Multiple Raters in
Survey-based Operations Strategy Research
Kenneth K. Boyer and Rohit Verma
1347 The Impact of a Flexible Manufacturing System:A Longitudinal Case Study
Jannes Slomp, Gerard Gaalman and Henk Zijm
[PM38-M4]
STRATEGIC PURCHASING
1350 Antecedents of Buyer Commitment in
Interorganizational Relationships
Daniel R. Krause
1353 An Investigation of Strategic Purchasing
Competence and Its Relationship to OperationalFlexibility
Ajay Das
1356 Is Your Supply Chain Linked to Your MarketingStrategy?Rhonda R. Lummus
[PM39-M4]
WORKFORCE ISSUES IN MANUFACTURING
OPERATIONS
1359 The Importance of Unions to Operations StrategyMark D. Pagell and Robert Handfield
1362 A Comparative Analysis of HRM Practices of
Large and Small Canadian Manufacturing Firms
Damodar Y. Golhar and Satish P. Deshpande
1365 Impact of Employee Relations on QualityProducts in a Manufacturing Environment
L. Paul Dreyfus and Michael L. Vineyard
[PM41-T1]
BATCH MANUFACTURING
1367 The Generalized Continuous Dynamic Lot SizingProblem
DaeSoo Kim
1368 A Comparison of IntegratedProduction-Replenishment Policies in Single-Stage
Manufacturing
Jae-Dong Hong and Jack C. Hayya
1373 A Lot-Splitting Model with Learning Effect in a
JIT Environment
Seung-Lae Kim, Dae-Sung Ha and Se-Kwon Kim
[PM42-T1]
MANUFACTURING PRACTICES AND
PERFORMANCE
1376 Environmental Excellence, Operational
Excellence, and Business Performance
Mark D. Hanna, William E. Newman, Jr. and Pam
Johnson
1379 Measure for Measure: A Study of the
Relationship Between Measurement and
Performance
Madeleine E. Pullman and Scott T. Young
[PM43-T1]
INVENTORY MANAGEMENT
1382 Redefining Holding Costs
George N. Kenyon and James R. Burns
1385 A Classification of Literature on Determining the
Lot Size Under Quantity Discounts
W.C. Benton and Seungwook Park
1388 A Simulation Model for Lumpy Demand Parts in
a Multi-Location Inventory System with
Transshipments
Anil Kukreja, Charles P. Schmidt and David M.
Miller
[PM44-T1]
ASSEMBLY LINE BALANCING
1391 Assembly Line Balancing Using Simulation and
Data Envelopment Analysis
Patrick R. McMullen and Gregory V. Frazier
1394 Forming Partnerships in a Virtual Factory
George L. Vairaktarakis, Jamshid C. Hosseini and
Siddhartha S. Syam
1397 Optimal Launching Time in a Mixed-Model
Assembly Line
Bhaba R. Sarker and Haixu Pan
[PM45-T1]
FffiLD STUDIES IN ADVANCED
MANUFACTURING TECHNOLOGIES
1400 Exploring the Organizational Value of Advanced
Manufacturing TechnologyAlan A. Brandyberry, Arun Rai and Gregory P,
White
1403 Critical Stages in the Implementation of
Advanced Manufacturing Technologies: A
Comparative Case StudyMarkham T. Frohlich
1406 A Longitudinal Study of Advanced
Manufacturing Technologies
Kenneth K. Boyer and Jeffrey Hamilton
1PM46-T2)
STRATEGIC ISSUES IN GLOBAL
MANUFACTURING
1409 Technological Innovation in Korean
Manufacturing Firms: An Empirical Investigation
Choong Y. Lee
1412 Global Manufacturing Strategies: CanInternationalization Models Explain These?
Anil Khurana and F. Brian Talbot
1415 Globalization of Small and Medium Sized Firms
Edmund Prater, Markus Biehl, Michael A. Smith
and Soumen Ghosh
IPM47-T2)
MAINTENANCE SYSTEMS AND SHINGO'S
SETUP REDUCTION RULE
1418 Policies for Utilizing Predictive, Periodic and
Reactive Maintenance
Kathleen E. McKone and Elliott N. Weiss
1421 Robust Design of Maintenance Systems for a
Manufacturing System—A Computer-Simulationand Experimental-Design Oriented Approach
Chinho Lin
1424 Setup-Reduction Priorities: Testing the
Effectiveness of Shingo's Longest Setup Time Rule
John P. Leschke
[PM48-T2]
SUPPLY AND DEMAND MANAGEMENT
1426 Warehouse Location for High Frequency JIT
DeliveryChandrasekhar Das and Rajesh Tyagi
1429 The Effect of Overtime Policies on Price and Due
Date Negotiation Strategies
Douglas R. Moodie
1432 Supplier Relationships in the Context of
Advanced Manufacturing Technologies'Implementation
Mohamed A. Youssef, Joseph L. Boyd and
Mohamed Zairi
[PM49-T2]1435 RESEARCH ISSUES IN SUPPLY-CHAIN
DESIGN AND MANAGEMENT: A PANEL
DISCUSSION
Jerry C. Wei, Art Hill, Lee J. Krajewski and Vince
Mabert
IPM50-T2J
PRODUCT DESIGN ISSUES
1436 A Modeling Approach to Product Design and
Logistics Interface
Shad Dowlatshahi
1439 Concurrent Engineering, Risk, and World-Class
Competitiveness
Joyce M. Hoffman and Satish Mehra
1442 Success Factors for Integrating Suppliers into
New Product Development
Gary L. Ragatz, Robert B. Handfield and Thomas V.
Scannell
[PM51-T2J
ISSUES IN ADVANCED MANUFACTURINGTECHNOLOGIES
1445 Manufacturing Technology Adoption: How Do
the Challenges Change as Risk and UncertaintyIncrease?
Christopher M. McDermott and Pankaj Sinha
1448 Fault Management in an AMT Environment
Corinne M. Karuppan and Muthu Karuppan
1451 The Use of Cone-Ratio DEA for ManufacturingTechnology Selection
Srinivas Talluri
[PM52-T3]
PROCESS AND PRODUCT IMPROVEMENT
ISSUES
1454 Taxonomies for Process ImprovementJanice E. Carrillo and Cheryl Gaimon
1457 Computer-Aided Design: What Managers Need to
Know to Make It an Effective Tool
Faizul Huq and Ziaul Huq
1460 Transition of Engineers into Management—A
Comparison of Engineers and Engineer:Managers in Australia
Ravi CM. Seethamraju and Rukesh K. Agrawal
(PM53-T3)
INTEGRATIVE RESEARCHIN OPERATIONS
1463 Linking Operations to Human Resources: UsingThree Case Studies to Build a Model of StrategicChoice of Operator Skill Levels
Mark D. Pagell and Shawnee K, Vickery
xa
1466 Product Characteristics: A Basis for IntegratingFunctional StrategiesDavid Roach, Ronald E. McGaughey and Robert A.DeMarais
1469 Manufacturing Research Agenda: IntegratingBusiness and Engineering Disciplines
Vicki L. Smith-Daniels
[PM54-T3]
RECOVERABLE MANUFACTURING AND
PRIORITY-BASED PRODUCTION
1472 Proactive Expediting Policies for Recoverable
ManufacturingV. Daniel R. Guide, Jr., Rajesh Srivastava and MarkE. Kraus
1475 Analytical Planning in the Nigerian Coal
Corporation: A Priority-Based ApproachIke C. Ehie and Godwin J. Udo
1478 Product Structure Complexity and Scheduling of
Operations in Recoverable ManufacturingV. Daniel R. Guide, Jr., Rajesh Srivastava and Mark
E. Kraus
[PM55-T3]
EMPIRICAL RESEARCH IN MANUFACTURING
FLEXIBILITY
1481 Strategic Flexibility in the Automotive SupplyIndustry: An Empirical Investigation
Thomas V. Scannell, Shawnee K. Vickery and
Cornelia L. Droge
1484 Does Manufacturing Flexibility SupportEnvironmental Management?Linda C. Angell and Robert D. Klassen
f 1487 An Empirical Examination of the RelationshipBetween Manufacturing Flexibility and Business
Strategy and Performance
Scott O'Leary-Kelly and Robert J. Vokurka
[PM56-T4]
FIELD STUDffiS IN JUST-IN-TIME
1490 Comparison Study of Short-run SPC Techniquesin JIT Manufacturing Environment Between
Japan and the U.S.A.: An Empirical Study
Gyu C. Kim and Marc J. Schniederjans
1493 Field Studies of JIT Production and Its Quality
Implications in the Food Industry
Xin X. He and Jack C. Hayya
[PM57-T4]
FLEXIBILITY IN MANUFACTURING
1496 Facility Flexibility: A Strategic Operations and
Marketing Interface
Cheryl Gaimon and Alysse Rosewater
1499 Effect of Order Splitting, Sequencing Flexibility,Set-Up and Dispatching on Performance
Udayan Nandkeolyar
1502 Product Sequence Control in a Class of Flexible
Assembly System Subject to Random
Disturbances: A Simulation Study
Tao Wang and Mark A. McKnew
[PM58-T4]
TIME-BASED MANAGEMENT
1505 Developing Measures of Time-Based
Manufacturing
Xenophon A. Koufteros, Mark A. Vonderembse and
William J. Doll
1508 An Exploratory Study of Time-Based
Competition in the Automotive Supplier Industry
Jayanth Jayaram and Shawnee K. Vickery
1511 A Quality, Time, and Innovation Based
Performance Measurement System for AgileManufacturing
Uma G. Gupta and Ravi O. Mittal
[PM59-T4]
SCHEDULING
1514 Minimizing Tardiness with Dependent SetupTimes: A Comparative Study of
Branch-and-Bound, Genetic Search, Simulated
Annealing and Random Mutation
Keah Choon Tan, Ram Narasimhan, Paul A. Rubin
and Gary L. Ragatz
1517 Scheduling with Inserted Idle Time: Problem
Taxonomy and Literature Review
John J. Kanet and V. Sridharan
1520 An Improved Heuristic for the Single-Machine,
Weighted Tardiness Problem
James E. Holsenback, Robert E. Markland, Patrick
R. Philipoom and Randolph M. Russell
[PM60-T4]
TABLE TOPICS: PURCHASING ISSUES
1523 The Effectiveness of the N.A.P.M. Index as an
Economic Indicator
Hugh J. McAllister and William Naumes
1523 Buyer-Supplier Relationships: A Conceptual ApproachShad Dowlatshahi
1523 Optimal Sourcing Decisions with NormallyDistributed Demands
Michael P. DTtri and Michael Emanuele
1523 A Proposed Methodology to Compare QuantityDiscount and Leadtime-Dependent Discount as
Coordination Mechanisms in an
Inter-Organizational Supply Chain
Danilo Sirias and Satish Mehra
1524 Just-in-Time Intensity in the Logistics System of
a Manufacturing Company: An Empirical Study
Mohamed A. Youssef, Ashok Kumar and JaideepMotwani
(PM61-T4]
ENVIRONMENTAL MANAGEMENT ISSUES
1525 Design for the Environment: Tools and
Techniques
Sherry A. Bowman
1528 Environmental Standards: Is Your OrganizationReady?Amir M. Hormozi
1531 Developing Policies for International
Environmental Management Standards
Dennis A. Rondinelli and Gyula Vastag
[PM62-T4)
LINKING MANUFACTURING AND MARKETING
1534 Resolving Conflict Between Marketing and
Manufacturing: Results from a Sample SurveyIke C. Ehie
1537 Enhancing the Effectiveness of Product Profilingwith Simulation
Scott R. Swenseth and John Olson
[PM63-T4]
IMPROVING INSTRUCTION IN TECHNOLOGY
MANAGEMENT AND MRPII
1540 Educational Needs in Technology Management:Knowledge and Skill RequirementsDebasish N. Mallick and Abhijit Choudhury
1543 Production and Operations Simulation (POSIM)Exercise: A Methodology for Teaching the
Principles of Manufacturing Resource PlanningPeter Haug and Mark C. Springer
1546 The Manufacturing and Technology ManagementProgramme at Lincoln University: Teamwork in
Action
Jeff E. Heyl
[PM64-T4]
LOT SIZING
1549 New Heuristics for Dynamic Lot Sizing Problems
with Variable Unit Costs
Tianbing Qian and Philip C. Jones
1552 Learning Complementarity in the Multi-Item
Capacitated Lot-Sizing Problem
Eleni Pratsini
1554 Dynamic Batch Sizing in an Unbalanced Job ShopRobert A. Ruben and Farzad Mahmoodi
P/OM: SERVICE
[PS1-S3J
SERVICE QUALITY MANAGEMENT
1557 A Conceptual Model of Service, Quality, Value,
Satisfaction, and LoyaltyScott E. Sampson
1560 Pre-Test for Quality Program ImplementationChristine M. Wright, Charlene G. Rigglc and Brian
G, Wright
1563 Quality Management Practices in Services: A
Factor AnalysisRavi S. Behara and David E, Gundersen
[PS12-S4]
1566 WORKSHOP ON THE INTERNET PART ONE:ACCESSING THE INTERNET
Ismael G. Dambolena and Larry C. Meile
[PS3-S4]
SERVICE STRATEGY
1567 Hospital Operations Strategy: CompetitiveCapabilities and Performance
Timothy W. Butler and G. Keong Leong
1570 How Location, Strategy, and TechnologyInfluence Hospital Performance
Susan M. Meyer, Peter T. Ward, G. Keong Leongand Timothy W. Butler
1573 Operations Agility and Market Leadership in
Services: An Exploratory Study of CompetitiveCapabilities and Performance
Larry J. Menor, Aleda V. Roth and Charlotte H. Mason
[PS5-M2]
TABLE TOPICS: SERVICE MANAGEMENT
EDUCATION
1576 Enriching the Services Management Course with
'Plant' Tours
Ramon M, Haynes
1576 Teaching Service Management
Mark Wermus
1576 Undergraduates Learn Through Observationsand Interviews
Margaret G. Cunningham
1576 An Interactive Electronic Learning Environment:
The Business Classroom for the Year 2000
James T. Wood, Ronald L. Berry and Donna Luse
1577 Organizational Environmental Scanning:Considerations for the Use of the Internet and
World Wide Web as Part of a ComprehensiveApproachBruce J. Neubauer, Jean Lutt and Timothy P. Garvin
[PS6-M2]
TABLE TOPICS: SERVICE QUALITYMANAGEMENT
1578 Linking Empowerment, Discretion, Service
Quality, and Customer Satisfaction
David M. Lyth and Robert Johnston
1578 Transforming a Computer Services Culture
Through Total Quality Management
Glenn H. Gilbreath, Steven A. Salt/.berg and C.
William Cowles
1578 The Relationship Between Customer Satisfaction
and Waiting Time; Disconfirmation, Expectation,and Actual Waits
Mark M. Davis and Janelle Heineke
1578 Implementing Strategic Service Vision UsingQuality Function DevelopmentFariborz Y. Partovi
1579 Grouped Storage Policies in Order PickingOperationsCharles G. Petersen II
xiv
[PS7-M2]
TABLE TOPICS: HOSPITAL MANAGEMENT
1580 K-C Model of Customer Contact: A First
Hospital Field Test
William L. Smith
1580 Quality Management in Veterinary MedicalHealth Care
Binshan Lin
1580 Application of Quality Control Charts for aStudent Health Care Center
Cem Canel and Marsha M. Krigsvold
1580 Ethical Issues in Purchasing: A Field Study of
Michigan HospitalsJaideep Motwani, Ashok Kumar, James J. Jiang and
Zubair M. Mohamed
[PS8-M2]
SERVICE QUALITY DYNAMICS
1581 Modeling the Dynamics of Service QualityRavi S. Behara
1584 Service Customers' Quality Costs: Toward
Understanding the Customer's Value Chain
William E. Youngdahl, Deborah L. Kellogg and
David E. Bowen
1587 Assessing Quality in Multi-stage Service
Operations
Joanne M. Sulek, Mary R. Lind and Ann S.
Marucheck
[PS9-M3]
PROVIDING BETTER SERVICES THROUGH
ANALYSIS
1590 A Simulation Approach to Evaluation and
Implementation of Various Re-organizationalOptions: The Example of a Utility Company'sCustomer Service Operations
Sidhartha Raina and David M. Miller
1593 Service Sector Inventory Policies for Quick
Response Logistics
Richard D. Metters and Michael Ketzenberg
1596 Group Forecasting Errors for Hotels
Sheryl E. Kimes, Edward Roekaert and Yoonhyo Lee
[PS10-M4)
HOSPITAL EMPLOYEE MANAGEMENT
1599 Multidisciplinary Team Structures for Health
Care DeliverySharon B. Schweikhart and Vicki L. Smith-Daniels
1602 Work Force Scheduling and Allocation for
Multiple Departments under Demand Uncertainty
Gerard M. Campbell
1605 Capacity Resource Management in Hospitals
Ling X. Li, W.C. Benton, David A. Collier and G.
Keong Leong
1608 Hospital Readmission Within Thirty Days of
Discharge: A Quality Issue for Hospitals
Melody J. McCracken and Betty S. Coffey
[PS13-T2J
SERVICE EMPLOYEE SCHEDULING
1611 Shift Scheduling with On-Call Labor
Timothy S. Vaughan
1614 Heuristics for Assigning Individual Workers to
Labor Tour Schedules
John C. Goodale and Gary M. Thompson
1617 Server Allocation and Customer Batching in a
Down-Sizing Central Issue FacilityMichael K. Garrity, Christopher J. Wicker, Mark E.
Kraus and Jacob V. Simons, Jr.
[PS15-T4)
TABLE TOPICS: SERVICE EFFECTIVENESS
1620 A Model of Organizational Effectiveness for
Service OperationsDebra S. Seaman, John N. Pearson and Joel D.
Wisner
1620 Three Perspectives of Customer Service
Amy Z. Zeng
1620 Testing the Components of Service Recovery
Robert Johnston
1620 Comprehensive Analysis of Airport Runway
Lighting in the United States
Patrick Harkness, Jane E. Humble and Andrew
Jackson
[PS16-T4]
SERVICE TIMELINESS
1621 Client Variance and Scheduler Uncertainty in
Dynamic Appointment SchedulingThomas R. Rohleder and Kenneth J. Klassen
1624 Processing Time-Dependent Documents Througha Dual-Resource Constrained System
Michael J. Maggard, Robert A. Parsons and Joyce S.
Mehring
1627 A New Appointment Rule for Outpatients
Kum-Khiong Yang, Mun Ling Lau and Ser Aik Quek
[PS17-T4]
DESIGNING SERVICES
1629 Aligning Service Operations and Market
Requirements: Application of Service Template
R. Nat Natarajan, A. Balaram and S. Venkat Ramana
1632 Customer-Based Service Operations Managementin Hospitality Business: A Pizza Delivery IndustryExampleRohit Verma and Gary M. Thompson
QUALITY AND PRODUCTIVITY
[QP1-S2]
THE COSTS OF QUALITY
1635 Impact of Prevention and Appraisal on Defects
and Failure Costs
Stephen H. Goodman
1638 An Economic Analysis of Inspection Costs for
Mistake-Proofing Attributes
John R. Grout and Brian T. Downs
1641 Estimation and Minimization of the Loss to
Society in Unreliable SystemsFelicien Kanyamibwa
[QP2-M1]
QUALITY THEORY
1644 Toward an Empirically Derived QualityTaxonomyDavid P. Cook, Dineshchandra S. Dave and Chen H.
Chung
1647 The Performance-Importance Response Function:
Implications for Quality ImprovementPrioritization
Scott E. Sampson and Michael J, Showalter
1650 Dynamic Interaction Among Price, Quality,Durability and the Sales Rate in a Steady State
Environment: A Theoretical Analysis
David E. Mendez and Ram Narasimhan
[QP3-M2]
QUALITY STATISTICAL THEORY
1653 Determination of Lot Acceptance with InspectionErrors Due to Sampling
Edward P. Markowski
1656 Precontrol and Type I Error: A Simulation Study
Belva J. Cooley
1659 An Evaluation of Prediction Intervals for the
Future Reliability of a Software Package
Robert J. Pavur and Alan Pryor
[QP4-M2]
TABLE TOPICS: ORGANIZATIONAL ISSUES IN
QUALITY MANAGEMENT
1662 Quality Management Initiatives and Business
Outcomes: The Roles of TQM, Re-engineering,ISO 9000, and Baldrige Activities in Firms
Elizabeth A. Anderson, Basheer M. Khumawala and
Abeezar S. Tyebji
1662 Toward a Relationship of TQM and
Organizational Culture: Case Studies
Scott A. Dellana, Richard D. Hauser and JeffreyNicholson
1662 Climate and Quality: The Air National Guard
Bureau
Robert A. Orwig and J. Michael Pearson
1662 Characteristics of a Quality Team LearningCenter with GDSS TechnologyBonnie F. Daily, John P. Loveland, Art Whatley and
Charles Tapp
[QP5-M2]
TABLE TOPICS: QUALITY MANAGEMENTSYSTEMS AND FRAMEWORKS
1663 A Continuous Improvement Information System
Jeffrey L. Snow
1663 World-Class Quality Systems: A TheoreticalFramework
Roger Berry and Richard E. White
1663 Developing a Process for Problem Validation:
The Angry Customer Letter
Byron J. Finch
1663 A TQM Framework for a ManufacturingCompanyPrashanth B. Nagendra, Ramesh G. Soni, SanchoyK. Das and Ankur Upadhyay
[QP6-M2]
TABLE TOPICS: QUANTITATIVE TECHNIQUESIN QUALITY MANAGEMENT
1664 Comparison of Hospitals' Efficiency Using Data
Envelop Analysis
Buddhadev Roychoudhury and Bikash Nandy
1664 An Empirical Study of the Impact of QualityTools and Techniques on Quality Attributes and
Quality Strategies
Jayanth Jayaram, Robert Handfield and Soumen Ghosh
1664 Quality Awards and the Theory of Constraints
Timothy M. Bergquist
1664 The Role of LAV Regression in Assessing Process
StabilityJ. Gaylord May and Joanne M. Sulek
[QP7-M2]
TABLE TOPICS: THE PERFORMANCE OF
QUALITY MANAGEMENT PROGRAMS
1665 Some Survey Results on the 'Real' Barriers to
TQM
Rose Sebastianelli and Nabil Tamimi
1665 An Empirical Evaluation of Quality Managementin Small Machine Tool Manufacturers
Choong Y. Lee
1665 Results of a Large-Sample Quality Survey within
a Large Aerospace Firm
Richard A. Huff, Victor R. Prybutok, Leon A.
Kappelman, Jon Cohen and Larry Beck
1665 Survey of IS Manager's Perceptions of TQM and
Its Impact on the IS DepartmentJ. Michael Pearson, Leon D. Crosby, Ross
Hightower and Cynthia S. McCahon
1666 The Quality Self-Assessment Survey: BaldrigeWithout the Pain
Jeff E. Heyl and Chris A. Lockwood
[QP8-M2]
TABLE TOPICS: IMPLEMENTATION AND
PRACTICE OF QUALITY PROGRAMS
1667 The Implementation of TQM QualityManagement Programs in Hospitals: Strategyand Preliminary Survey Results
Sathiadev Mahesh
1667 Quality Management Practices and QualityResults
Luis E. Solis, Subba S. Rao and T.S. Raghunathan
xvi
1667 Implementation Strategies for ISO 9000 QualityManagement SystemsRajeev Arora and Rakesh K. Agrawal
1667 Practicing the TQM You Preach: MigratingProfessional Activities into Instructional
DevelopmentRichard W. Taylor and James J. Divoky
[QP9-M2]
QUALITY PRACTICES IN THE SERVICE
INDUSTRIES
1668 Motor Carrier Quality Improvement Practices
Joel D. Wisner and Ira A. Lewis
1671 Providing Service Quality Bank Branch
Benchmarks: A DEA Approach Based on
Internal Customer PerceptionsAndreas Costa Soteriou and Yiannos Stavrinides
1674 Assessment of Airline Service Quality by Passengers,Travel Agents and Airline Employees: An
Application of Social Judgement TheoryKrishna S. Dhir and Irene Lynn Wallace
[QP10-M3]
TABLE TOPICS: QUALITY AND THE
CUSTOMER
1677 Customer Expectations/Satisfaction: A Model of
Quality Criteria and the Transaction Cycle
Leon B. Crosby and J. Michael Pearson
1677 Value: The Integrating Component of TQMEllen J. Dumond
1677 Issues Affecting Quality Care in Hospitals and
Home Health Care: Suggestions for Improvement
Yunus Kathawala and Jennifer Hogsett
1677 TQM, Customer Focus and Competitive Advantagesin Selected Hong Kong Financial Institutions
T.S. Lee and Xiande Zhao
1678 QFD: A Tool for Design for QualityS. Bruce Han and Shaw K. Chen
[QP11-M3]
STATISTICAL PROCESS CONTROL
1679 An Economic Statistical Model for Control Chart
Design Under Weibull Failure Distribution
Guoqiang Zhang and Victor L. Berardi
1682 Application ofthe Back Propagation Neural
Network Algorithm to the Design of Control
Charts for Averages under Non-Normality
Junsub Yi and Victor R. Prybutok
1685 The Quality and Motivational Effects of
Implementing and Practicing Statistical Process
Control: An Empirical Investigation
Manus Rungtusanatham and John C. Anderson
[QP12-M4]
QUALITY AND BUSINESS STRATEGY
1688 Development of a Liberal Studies Course
Presenting the Decision Sciences and Total
Quality ManagementCharles A. Cooper
1691 Strategic Action Programs, Quality, and Business
Performance: An Empirical InvestigationSime Curkovic, Steve Swartz and Shawnee K.
Vickery
1694 Crafting Strategy from a Total QualityManagement PerspectiveJack S. Cook
[QP13-T1]
THE ROLE OF THE CUSTOMER IN QUALITYMANAGEMENT
1697 Consumer Issues in the Rating of Product and
Service Quality
Stephen H. Goodman
1700 A Customer Process Model for Satisfaction and
Retention
Ravi S. Behara, Gwen Fontenot and Alicia Gresham
1703 An Integrative Prioritization Process in QFD with
Modified House of QualityTaeho Park and Kwang-Jae Kim
[QP14-T1]
HUMAN FACTORS IN QUALITY MANAGEMENT
1706 A Review of Mistake-Proofing Theory and
Practice
John R. Grout and Douglas M. Stewart
1709 Ergonomics: A 'Forgotten' Methodology for Cost
Reduction and Quality Improvement in Health
Care
Lynn A. Fish and Colin G. Drury
1712 Factors Affecting Cross-Functional Team
Performance
Sanjay L. Ahire
[QP15-T1]
QUALITY MANAGEMENT
1715 Total Quality Index: A Quality ManagementProgram Evaluation Tool in Health Care
Barbara Mohebbi and Madjid Tavana
1718 A Replication Study of a Theory of QualityManagement Underlying the DemingManagement Method: The Italian Context
Manus Rungtusanatham, Cipriano Forza, Roberto
Filippini and John C. Anderson
1721 Quality Practice and Performance: The Role of
Quality Managers
Injazz J. Chen, Kenneth Paetsch and Antony Paulraj
(QP16-T21
PROCESS MANAGEMENT
1724 Application of Capability Indices to Material
Balance AccountingSameer Prasad and Ayhan Calis
1727 Measuring Process Capability—Alternative Measuresto the Capability Indices Presently in Use
Lawrence L. Magee and Helmut Schneider
1730 It's the Process: A Philosophical Foundation for
Productivity and Quality Management
Chen H. Chung
xvn
IQP17-T2)
TQM AS IT RELATES TO CORPORATE
CLIMATE AND CULTURE
1733 An Empirical Investigation of the Association
between Organizational Climate and QualityManagement Practice
Chu-Hua Kuei, Christian N. Madu, Chinho Lin and
Min H. Lu
1736 TQM and Corporate Culture: An EmpiricalExamination
Scott A. Dellana and Richard D. Hauser
1739 The Success and Failure of TQM: A Cultural
PerspectiveYue Zhang, Mei Zhong, Cheryl Woehr and Linda
Stetter
[QP18-T2]
ORGANIZATIONAL IMPLICATIONS OF
QUALITY
1742 Conceptualizing Organizational Implementationand Practice of Statistical Process Control (SPC)
Manus Rungtusanatham, John C. Anderson and
Kevin J. Dooley
1745 Understanding Organizational Quality Context
from a Contingency PerspectiveEverett E. Adam, Jr. and S. Thomas Foster, Jr.
1748 A Theory of Organizational Change UnderlyingTotal Quality Management PrinciplesT. Ravichandran
IQP19-T3]
INTERNATIONAL QUALITY RESEARCH
1751 Comparative Study of Quality Practices: USA,
China, and India
S. Subba Rao, T.S. Raghunathan and Luis E. Solis
1754 The Challenges of TQM Implementation in Less
Developed Countries
Tigineh Mersha
1757 ISO in Taiwan: A SurveyBinshan Lin, Li-Hsing Shih and Fenghueih Huamg
[QP20-T3]
THE IMPACT OF QUALITY IMPROVEMENT
PROGRAMS
1760 Measuring the Impact of ISO 9000 on CorporateQuality
Yasemin Aksoy and Peter G. Schaedel
1763 Baldrige Award Announcement and Shareholder
Wealth
Ranga V. Ramasesh
1766 The Implications of Sourcing Practices on ISO
9000 RegistrationBarbara E. Withers, Maling Ebrahimpour and Neset
Hikmet
[QP21-T3]
SUPPORT SYSTEMS FOR QUALITYMANAGEMENT
1769 Utilizing Radial Basis Function Neural Networksto Recognize Shifts in Correlated ManufacturingProcess Parameters
Deborah F. Cook and Chih-Chou Chiu
1772 A Study of Supervisor's Participation in QualityEfforts in U.S. and Canadian ManufacturingFirms
Damodar Y. Golhar, Satish P. Deshpande and
Sanjay L. Ahire
[QP22-T4]
PRODUCTIVITY ANALYSIS
1775 Efficiency of Complex Systems ThroughBenchmark Comparison
Seyda Z. Deligonul
1778 Achieving Higher Productivity in Lower-LevelJobs: Is Basic Skills Training the Answer?
Dorothy Lang and Ursula Wittig-Berman
[QP23-T4]
THE EFFECTIVENESS OF QUALITYMANAGEMENT PROGRAMS
1781 Quality Programs and Defect Rates: The
Isoquality RelationshipJuan J. Gonzalez
1784 An Empirical Study to Test the Impact of the
Criteria Weights Implied in the Malcolm BaldrigeNational Quality Award on Firm Performance
and Customer Satisfaction
Darryl D. Wilson and David A. Collier
1787 Competitive Advantages of Quality ManagementPrograms: A Study of the Manufacturing Sector
versus the Service Sector for the Fortune 1000
CompaniesCharles R. Gowen III and William J. Tallon
from POM [PM30-M3]
1790 Acquiring Worker Flexibility in the Presence of
Learning and Forgetting Effects
Hemant V. Kher, Manoj K. Malhotra, Patrick R.
Philipoom and Timothy D, Fry
xvm
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